Question 1

Can friends visit?

Accepted Answer

Yes, guests over 18 are generally welcome. Some room types may have restrictions (e.g. shared or under-18 rooms). Please follow guest registration rules and be respectful of shared spaces.

Question 2

Can I take a look around?

Accepted Answer

In-person or virtual tours may be available before booking. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 3

Do I need to be a student to live here?

Accepted Answer

Yes, these accommodations are designed for students, and a valid confirmation of enrolment is typically required.

Question 4

Do I need to bring my own bedding?

Accepted Answer

Yes, you’ll need to bring your own bedding. Bedding packs may be available depending on the property. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 5

How close is the property to nearby universities?

Accepted Answer

UQ is just a 5-minute bus ride away. QUT Gardens Point takes about 15 minutes by bus and another 15 minutes walking. James Cook University and Torrens University are both around 20–21 minutes by bus.

Question 6

How do I buy linen and kitchen supplies in advance?

Accepted Answer

Some properties offer linen and kitchen starter packs. Availability varies. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 7

How do I pay rent?

Accepted Answer

Rent is usually paid fortnightly by direct debit or in full via card or bank transfer. International payments may incur extra charges. Get in touch with our team for more details at studentengage@alpha-way.com

Question 8

Is airport transfer service available?

Accepted Answer

Some residences may offer an airport pickup service. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 9

Is there a curfew?

Accepted Answer

No curfew applies to residents over 18. If you're under 18, a curfew may be in place depending on the property.

Question 10

What do I need to do to complete an express check in?

Accepted Answer

You'll typically need to sign your contract, upload your student ID, photo ID, emergency contact, and payment details ahead of arrival. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 11

What is a Bond? And how do I pay it?

Accepted Answer

A bond is a refundable security deposit held by the relevant authority. It's usually paid before your contract starts and returned if no damage or outstanding charges remain. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 12

What time is check-in?

Accepted Answer

Check-in times can vary. You may need to provide arrival details if checking in outside standard hours. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 13

What’s included?

Accepted Answer

Most bookings include utilities (electricity, water, heating), unlimited internet, and access to common areas. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 14

When do I sign my contract?

Accepted Answer

Contracts are usually available around 12 weeks before move-in. Signing early can help speed up your check-in. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 15

Where can I find all the essential info?

Accepted Answer

Get in touch with our team for more details at studentengage@alpha-way.com.

Question 16

Where’s the nearest public transport?

Accepted Answer

Most properties are located near public transport. Exact details vary by location. Get in touch with our team for more details at studentengage@alpha-way.com.

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