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Privacy Policy

When you contact Alphaway or use our services, you may provide personal information such as your name, email address, phone number, or academic details. This information is collected only to provide services requested by you and to enhance your experience. We do not share, sell, or rent personal information to third parties except where required by law or to provide the services you’ve requested (for example, with our accommodation partners).
If you have any questions or concerns about this Privacy Policy, please contact our Customer Support Desk at +971 551579406 or email us at contact @alpha-way.com.
ANY CAPITALIZED TERMS USED HEREIN SHALL BE DEFINED AS PER THE TERMS OF THIS POLICY.

Privacy Policy

We, Alphaway Global Student Consulting Services - FZCO. (hereinafter referred to as "Alphaway"), a company incorporated under the laws of UAE, with its registered office at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, are the creators of this Privacy Policy. For the purpose of data protection, Alphaway Global Student Consulting Services - FZCO. is the data controller.

To ensure enhanced privacy protection, we provide this notice to explain our information collection practices, disclosure policies, and the choices you can make regarding how your information is collected and used. By visiting www.alpha-way.com, you acknowledge and consent to the practices outlined in this policy.

If you have any questions or concerns about this Privacy Policy, please contact our Customer Support Desk at +971 551579406 or email us at contact@alpha-way.com.

ANY CAPITALIZED TERMS USED HEREIN SHALL BE DEFINED AS PER THE TERMS OF THIS POLICY.

1. Definitions

  • "We", "Our", and "Us" refer to the creators of this Privacy Policy.
  • "You", "Your", "Yourself", and "User" refer to individuals who use the website.
  • "Third Parties" refers to any application, website, company, or individual other than Alphaway.
  • "Accommodation" refers to student rooms, individual apartments, houses, etc.
  • "Third-party accommodation partner" refers to our accommodation partners, which include property management groups, individual property managers, landlords, etc.

2. Information Provided By You

You can provide us with information by filling out a request form at Alphaway, by phone, email, or during various offline promotional events. The information you provide may include your name, phone number, email address, and, for booking accommodation at Alphaway, you may need to supply further personal details (e.g., birth date, country of origin, guarantor details, university name, etc.) via phone, email, or other messaging platforms as necessary.

3. Information We Collect From You

We collect the following information:

  • IP address, browser type, operating system, login details, URL data, page interactions such as clicks and scrolls, and contact details (phone number or email) used to communicate with Alphaway.
  • Information related to your visit to and from our website.
  • We collaborate with advertising networks and business partners and may receive additional information about you from them.

4. Cookies

Our website uses a data collection tool known as "cookies." Cookies are small files placed on your mobile device or computer to help us provide personalized services. Cookies enable us to analyze your preferences, such as recording the number of times you've visited our site and help tailor our services to your interests.

We use various analytics tools and social media platforms, which may place cookies on your device. Data may be collected by these companies for targeted advertisements. A cookie does not give us access to your device. You may choose to disable cookies through your device settings.

Using our online chat feature may also result in the collection of information about your country and IP address. This information is used solely to improve the functionality of the website.

5. Our Use Of Your Information

  • We do not share your personal information with third parties or affiliates for marketing purposes.
  • The information you provide may be used to contact you when necessary. After receiving your oral or written consent, we may share your information with third-party accommodation partners, your university, or other relevant authorities to assist with your accommodation booking.
  • We may send you information regarding our services, blog posts, or updates about changes to our services.
  • The information we collect from you can be used to improve our services, conduct analytics, research, surveys, advertising, and make suggestions to you and other accommodation users.
  • We may combine information from other sources with the data you provide us with for the above purposes.

6. Disclosure Of Your Information To Third Parties

  • Your information will be shared with third-party accommodation partners to complete your accommodation booking after obtaining your consent.
  • We may share your data with analytics and search engine providers that help us improve and optimize our site.
  • If Alphaway is acquired by another company, we may transfer your information to the new owner.
  • If required to comply with a legal obligation or to protect Alphaway or other users, we may disclose your personal data to government agencies or enforcement bodies.

7. Your Rights

  • If you believe any information we hold is inaccurate or incomplete, contact us at contact@alpha-way.com or +971 551579406.
  • You can request that we stop using your data for marketing.
  • You have the right to access the data we hold about you.
  • You may ask us to stop processing or delete your data.

8. Where We Store Your Data

All data you provide to us is stored on secure servers. If you set a password for accessing parts of our site, please keep it confidential.

While we strive to protect your information, transmission over the internet is not fully secure. Any transmission is at your own risk. Once received, we apply strict procedures to prevent unauthorized access.

9. Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies.

10. Amendments

Our Privacy Policy may be updated periodically. Any changes will be posted on this page.