Question 1

I am having trouble completing my steps on the portal, is there a way I can speak to someone during the process?

Accepted Answer

If you experience difficulties while completing your application steps, please contact our support team for assistance.

Question 2

What is First Year Exemption? Am I eligible?

Accepted Answer

In certain cases, first-year students who do not proceed with their university offer may be eligible for exemption from their accommodation contract. Eligibility conditions may apply and written notification may be required within a specified timeframe.

Question 3

Can I apply at reception?

Accepted Answer

Applications must be submitted online through the booking process. Applications are reviewed regularly once submitted.

Question 4

Can a couple live at the village?

Accepted Answer

Dual occupancy may be available in selected apartment types, provided at least one resident is enrolled as a student. Accommodation for children is typically not permitted.

Question 5

Can I live at the Village if I do not study at ECU?

Accepted Answer

Accommodation may be available to students from different institutions, depending on eligibility requirements.

Question 6

Why am I required to make an application so early on?

Accepted Answer

Applications open early due to high demand for student accommodation. Applying early increases your chances of securing a room.

Question 7

Can I choose my own room?

Accepted Answer

You may submit preferences during the application process. Requests are considered during room allocation, however specific rooms cannot be guaranteed.

Question 8

What is the latest I can apply?

Accepted Answer

Applications remain open while rooms are available. Once accommodation reaches capacity, applicants may be placed on a waiting list.

Question 9

How do I top-up my bond?

Accepted Answer

If your rent increases under a new agreement, you may be required to pay an additional bond amount to cover the difference. Instructions will be provided if a top-up payment is required.

Question 10

Do you accept payments over the phone?

Accepted Answer

For security reasons, payment details cannot be taken over the phone. Payments must be made through the available payment methods provided during the booking process.

Question 11

What fees am I required to pay to secure a room at the village?

Accepted Answer

To secure your accommodation, you may be required to pay a security deposit equivalent to several weeks of rent. This deposit is held for the duration of your stay and may be refundable subject to the terms of your agreement.

Question 12

When is the latest I can apply?

Accepted Answer

There is no fixed deadline for applications. However, once accommodation reaches full capacity, applicants may be placed on a waiting list and availability cannot be guaranteed.

Question 13

I am having trouble completing my booking, can I speak to someone during the process?

Accepted Answer

If you need assistance completing your booking, please contact our support team and they will help guide you through the process.

Question 14

Can I pay my rent manually?

Accepted Answer

Rental payments are usually scheduled according to the payment method selected during the booking process. Some payment options may allow you to make payments in advance.

Question 15

Can I pay rent on a different day?

Accepted Answer

Rent payments typically follow a fixed schedule based on your agreement. In some cases, payments can be made in advance if your account has sufficient credit.

Question 16

What is the security deposit?

Accepted Answer

The security deposit is an upfront payment used to secure your accommodation and cover potential damages or outstanding charges. It is generally refundable at the end of the agreement, subject to conditions.

Question 17

Will I have my own bathroom?

Accepted Answer

Bathroom arrangements depend on the room type selected. Some rooms include a private bathroom, while others may have shared facilities.

Question 18

How do you accept payments?

Accepted Answer

Payments can typically be made using common payment methods such as debit card, credit card, or bank transfer depending on the available options during the booking process.

Question 19

Do I have to find my own roommates?

Accepted Answer

You do not need to arrange your own roommates. Shared accommodation residents are usually matched based on preferences submitted during the application process where possible.

Question 20

How does my rent get charged?

Accepted Answer

Rent is usually charged according to the payment method selected during booking and may be billed on a regular schedule such as weekly or fortnightly.

Question 21

Can I bring my pet?

Accepted Answer

Pets are generally not permitted in student accommodation. Exceptions may be made for approved assistance or service animals.

Question 22

When does rent come out?

Accepted Answer

Rent payments are typically scheduled at regular intervals as outlined in your agreement. You will receive information about your payment schedule during the booking process.

Question 23

Can I choose my own contract dates?

Accepted Answer

Contract dates are typically fixed and cannot be individually adjusted.

Question 24

I will not be here for the whole year, are there other contract options?

Accepted Answer

Different contract lengths may be available depending on the property and room type.

Question 25

What apartment types are on offer at the village?

Accepted Answer

A variety of room and apartment types may be available depending on the property, including shared apartments and private studios.

Question 26

Once I have signed my contract what are the options for cancellation?

Accepted Answer

Cancellation options depend on the terms of your agreement. Please contact our support team if you need help reviewing your cancellation options.

Question 27

When is my rent due?

Accepted Answer

Rent is due according to the payment schedule outlined in your accommodation agreement.

Question 28

What happens if I miss my rent payment?

Accepted Answer

Late or missed rent payments may result in additional charges. Please contact our support team as soon as possible if you are unable to make a payment on time.

Question 29

Can I get financial assistance?

Accepted Answer

Financial assistance is generally not provided directly by accommodation providers. Students may wish to explore external support options available to them.

Question 30

Can I live here if I am under 18?

Accepted Answer

Residents are generally required to be at least 18 years old or turning 18 during their first semester of residence.

Question 31

How can I prove I am a student?

Accepted Answer

Proof of student status may be required during the application or move-in process. This can typically be provided using an offer letter or student identification.

Question 32

How do I apply and what are the steps?

Accepted Answer

To apply, complete the online application form. If your application is successful, you will receive an accommodation offer and instructions to accept the agreement, pay the required deposit, and complete payment details to secure your booking.

Question 33

Do I have to pay a new deposit?

Accepted Answer

In most cases, an existing deposit can carry over to a new agreement. If the rent amount changes, a top-up payment may be required.

Question 34

Why do I have to pay extra money when I have already paid a deposit?

Accepted Answer

If your accommodation cost changes, the deposit amount may need to be adjusted to match the updated rent amount.

Question 35

When is the latest I can re-apply?

Accepted Answer

Re-applications can usually be submitted at any time, though applying earlier increases the chances of securing your preferred room type.

Question 36

What happens if I miss a rent payment?

Accepted Answer

If rent is not paid on time, late fees may apply. Please contact our support team if you need assistance with payment.

Question 37

Once I have signed my contract, what are the options for cancellation?

Accepted Answer

Cancellation policies depend on the terms of your accommodation agreement. Please contact our support team for guidance.

Question 38

How do I apply: what are the steps?

Accepted Answer

Complete the online application form, review and accept the accommodation agreement, pay the required deposit, and provide payment details to confirm your booking.

Question 39

How are roommates allocated? Can I put in preferences?

Accepted Answer

Roommates may be allocated based on preferences submitted during the application process such as study preferences or lifestyle choices. While requests are considered, they cannot always be guaranteed.

Murdoch University Village

Amenities

Select your room

8 Bed Shared Apartment – South

6 Bed Shared Apartment – South

5 Bed Shared Apartment – South

5 Bed Shared Apartment – South Double

4 Bed Shared Apartment – South

5 Bed Shared Apartment – South Deluxe

3 Bed Shared Apartment – South

5 Bed Shared Apartment – North Double

4 Bed Shared Apartment – South Double

5 Bed Shared Apartment – North

3 Bed Shared Apartment – South Double

2 Bed Shared Apartment – South

Alphaway special offerings

Payment Policy

Deposit Policy

Cancellation Policy

Frequently Asked QuestionsFrequently Asked Questions

Can I bring my pet?

When is my rent due?

How do I top-up my bond?

When does rent come out?

Can I apply at reception?