Up to 2 Weeks Rent-Free+ Free Monthly Cleaning
Macquarie Park - Student Accommodation in Sydney
Frequently Asked Questions
Can I share a room with someone?
Yes, some studio room types allow dual occupancy. You can also choose to share an apartment with friends if available.
What is included in my rent?
Rent typically includes utility bills, internet, and access to common facilities. Please check your booking details for the full list.
Are there any extra costs that I should be aware of?
There are no hidden charges. All costs will be clearly outlined during the booking process.
Is WIFI included and how does it work?
Yes, high-speed internet is included. You’ll receive connection details when you move in.
Can I bring a pet to live with me?
Pets are generally not allowed. If you require an assistance animal, please contact us to discuss your situation.
How much is the deposit?
A deposit is usually required at the time of booking, often equivalent to up to 2 weeks’ rent. This will be confirmed during your booking.
Is there a bond payable?
Yes, a bond is generally required, often equivalent to 4 weeks’ rent. Details will be provided when you book.
What can I do if I want to cancel my booking or agreement?
Please review the cancellation policy provided with your booking. For further assistance, get in touch with us.
How long is my lease and what type of lease do I sign?
Lease lengths vary depending on availability. Contact us to discuss your preferred duration before booking.
How does the gym work?
Some properties may provide gym access. Please check your booking details or reach out to us for more information.
Where do I collect my post/mail?
Mail collection processes vary by property. Please get in touch with us for details regarding your booked location.
Parking availability on-site?
Parking is limited and depends on the property. Please contact us to confirm availability before booking.
What time is check in and out?
Standard check-in is from 2:00 pm and check-out is at 11:00 am. For special requests, please contact us.
Do you have extra space for storage?
Storage availability depends on the property and is limited. Please contact us to confirm before booking.
Are there accessible/disabled rooms?
Accessible rooms may be available. Please get in touch with us to discuss your requirements before booking.
Can I choose my move in date?
Flexible move-in dates may be possible depending on availability. Please reach out to us to confirm.
Macquarie Park
23/25 Lachlan Ave, Macquarie Park NSW 2113
Available
Offers
No rooms available.
Payment Policy
Rent and fees must be paid according to the payment schedule outlined in your tenancy agreement, with most properties requiring an advance rent payment, deposit or bond, and initial instalments before check-in; move-in is not allowed until all due payments are cleared. Payments can typically be made via bank transfer, debit/credit card, online portals, or approved international payment methods, and instalment options (usually 1, 2, 3, or 4 payments) may be available depending on eligibility and guarantor requirements, while weekly payments are generally not offered. Utilities such as water, electricity, heating, internet, and sometimes contents insurance are usually included in the rent, though students must cover personal expenses like TV licences and may be exempt from council tax by providing the required proof. Missed or late payments can result in reminders, interest charges, late fees, or further action, so students facing financial difficulty or loan delays are encouraged to contact us early for support. International students can normally pay in full or by instalments (subject to guarantor rules), and all payment amounts, deadlines, and accepted methods will be confirmed in the booking documents. For any assistance or to update payment details, please contact studentengage@alpha-way.com.
Deposit Policy
A deposit or holding fee may be required to secure a booking, with amounts varying by property, and this payment typically converts into a refundable security deposit or is adjusted against initial rent depending on provider terms. Deposits are held safely in accordance with standard deposit protection regulations, often registered with a government-approved tenancy deposit scheme, and cannot be used toward rent unless explicitly stated. The deposit is refundable at the end of your tenancy once your room has been inspected and found to be in good condition, with possible deductions for damage, missing items, cleaning, or unpaid rent; refund timelines usually range from 10–28 days depending on the provider and scheme. If you disagree with any proposed charges, you have the right to dispute them through the relevant deposit protection platform, and our team can assist if needed. In certain cases, properties may require advance rent instead of a traditional deposit; such payments are generally non-refundable but count toward your first rent instalment. For any questions or issues regarding your deposit, please contact studentengage@alpha-way.com.
Cancellation Policy
Cancellations are subject to the individual terms of each property and the conditions outlined in your tenancy or licence agreement. In most cases, bookings become non-refundable after confirmation, except in specific situations such as visa refusal, university place not secured, or other documented exceptional circumstances. Some properties may offer a short cooling-off period (usually 7 days) during which you can cancel for a full refund of your deposit; after this period, deposits and fees are generally non-refundable, and you may remain liable for rent until a replacement tenant is found and approved. Early move-out or cancelling after the tenancy has begun will normally require paying rent until a suitable replacement is secured, along with any admin or re-letting fees charged by the provider. Alphaway is a third-party booking platform and does not control provider decisions; all refund, cancellation, and release outcomes are determined solely by the accommodation provider under their policies and local regulations. For any cancellation request, please contact studentengage@alpha-way.com.