Mascot

A deposit, bond or advance rent payment may be required to secure your accommodation. The applicable amount, payment deadline and terms will be confirmed by the accommodation provider during the booking process.

Where a bond is required, it will be handled according to the tenancy regulations of the Australian state in which your accommodation is located. Refund conditions and any applicable deductions will be outlined in your Residential Agreement.

Any advance rent payment will be treated according to the terms of your agreement. For questions regarding your deposit or bond, contact studentengage@alpha-way.com.

Once you have signed your Residential Agreement, you are generally responsible for the rent due for the agreed tenancy period. Cancellation conditions and any applicable charges may vary depending on the property, location and terms of your agreement. 

You may be eligible to cancel without charge if you are unable to secure an Australian visa or are declined entry to your intended course. Supporting documentation is required, and the cancellation request must normally be received at least 21 days before your lease commencement date. 

If you cancel within 21 days of your start date, different terms may apply, including a possible four-week termination payment. Cancellation and refund conditions before signing an agreement may also vary by state. 

Alphaway can assist with your cancellation request, but all final decisions regarding cancellations, refunds and contract releases remain with the accommodation provider. For support, contact studentengage@alpha-way.com.