Lease terms are typically available for 6-month or 12-month durations, depending on availability and room type.

The rent typically includes high-speed Wi-Fi, utility bills such as electricity, water and gas, access to shared facilities, and resident events where available.

Rooms generally include a bed and mattress, mattress protector, shower curtain, study desk and chair, wardrobe, air conditioning, a bathroom (ensuite or shared), rubbish bin, and secure key-card access. Some room types may also include a kitchenette with a fridge and microwave.

Bookings may be eligible for free cancellation if notice is provided at least 7 days before the lease start date and official documentation is provided showing that the student was unable to obtain a visa or university offer before the lease begins.

A deposit is required to secure the booking. The amount may vary depending on the property and room type and is usually equivalent to one week’s rent. The deposit is typically applied toward the first rent payment and may be non-refundable unless stated otherwise in the cancellation policy.

After completing the booking form, you can make the deposit payment through the available payment options such as bank transfer, credit card, or supported online payment methods. If you need help with payment methods, please contact us for assistance.

After making the deposit payment, you will receive a booking confirmation email along with information about the next steps required before your arrival. It is important to complete all required steps within the specified timeframe to avoid cancellation of the booking.

The bond or security deposit amount varies depending on the property and room type and is typically equivalent to several weeks’ rent. The bond is held according to local regulations and may be refunded after the end of the tenancy, subject to any outstanding charges or damages.

These accommodations are purpose-built for students, so residents are generally required to have valid student status during their stay.

Room tours may be available depending on the property. You can contact us to check availability and arrange a viewing or request room photos or videos if an in-person visit is not possible.

Many properties aim to provide accessible accommodation. If you have specific accessibility requirements, please mention them during the booking process so suitable room options can be considered.

Residents are generally required to be at least 18 years old at the start of the lease.

Please check your spam or junk email folder. If you still cannot find the email confirmation, please contact us and we will assist you.

Rent payments can usually be made through bank transfer, direct debit, or online payment methods depending on the property’s available payment options. A rent payment schedule will normally be provided after booking.

Promotional incentives are provided according to the terms and conditions of the promotion and may be applied as credits or rent rebates where applicable.

Cancellation policies may vary. In some cases, bookings may be cancelled without penalty if supporting documentation is provided for situations such as visa refusal or not receiving a university offer before the lease start date. For other cancellation reasons, the deposit may be non-refundable. Please contact us if you need help with a cancellation request.

Once the lease agreement has started, cancellation or early termination may be subject to the terms of the tenancy agreement and may include applicable penalties or fees.

Booking date changes or deferrals may not always be possible once a booking has been confirmed. Please contact us to discuss available options.