Frequently Asked Questions

Alphaway is a premium student accommodation platform offering luxurious, safe, and affordable student housing in the UK, Australia, UAE, and Europe. Beyond housing, we provide end-to-end student support services, including: - Visa & immigration assistance - Airport pickups & travel bookings - Room essentials packs (bedding, kitchenware, etc.) - Guarantor services (for UK rentals) - Education counselling & career guidance We ensure a hassle-free transition for international students and peace of mind for parents.

We prioritize safety, luxury, and affordability—making us the preferred choice for students and parents. Our verified properties, transparent prices, and premium services ensure comfort and peace of mind. With 24/7 global support from our teams in India, the UAE, and Australia, Alphaway is more than just an accommodation platform—it's a trusted partner in your international education journey.

Booking student accommodation with Alphaway is as easy as 1, 2, 3: 1. Browse – Explore verified properties on our website. 2. Select – Choose your preferred room and check real-time availability. 3. Book – Fill in details and pay online (or contact us for assistance). 4. Confirm – Receive a booking confirmation + move-in details instantly. Need help? Our team can guide you personally—just reach out !

The Alphaway office is located in Dubai, and our team functions remotely from different locations in India, UAE, and Australia.

Some properties offer flexible leases (semester-wise/short-term). Use filters on our website or ask our team.

Yes! Parents can book on behalf of their children by contacting our support team or completing the booking process online.

Most private student accommodations listed on Alphaway include Wi-Fi, water, and electricity in rent. The pricing of each accommodation is clear and transparent—there are no hidden charges. However, we recommend checking individual property listings for details.

We accept major credit/debit cards, bank transfers, and select digital wallets for secure transactions.

No. We believe in transparent pricing. Any additional costs (e.g., cleaning fees) will be clearly stated upfront.

: [email protected] : +971551579406

Absolutely, we ensure all properties listed on Alphaway are safe and secure for students. Here's how we do it: - Background-checked properties (owners, locations, safety features). - Secure access (key cards/CCTV, 24/7 support). - On-site staff in most locations for emergencies. Parents, we prioritize your child's safety like our own.

Cancellation policies vary according to each property. In case of cancellation, we suggest you contact us immediately—we'll assist with modifications or refunds (as per terms).

Book your student room now and get up to £400 / €400 cashback!

This August, Alphaway is giving you more reasons to book early and save big. Whether you're moving to the UK or Europe for your studies, you can now earn cashback on your accommodation booking, only through Alphaway.

Cashback Breakdown

United Kingdom

Europe

Eligibility Criteria

• Offer valid only for bookings made through Alphaway, either via our official website or with the help of an Alphaway advisor.
• To qualify for cashback, the student must:
  • Successfully check in to the booked accommodation.
  • Pay at least 2 months' rent without cancellation or refund.
  • Use the same email and contact number provided during the booking inquiry.
• Cashback will be disbursed in January 2026 for all eligible bookings made in 2025.

Important Notes

• One cashback reward per booking.
• The offer is non-transferable and subject to validation.
• In case of booking cancellations or non-payment of rent, the cashback will be void.
• Alphaway reserves the right to modify or cancel the offer at any time without prior notice.
• Rent slabs are calculated as:
  • Per week rent for UK properties
  • Per month rent for EU properties

How to Claim Your Cashback

1. Complete your booking via Alphaway.
2. Email your booking confirmation and rent payment receipt to [email protected].
3. That’s it! You’ll receive your cashback in January 2026 once your check-in and rent payment are verified.