Unfortunately, pets are not allowed in any of the rooms or shared areas.

Yes, you can request an extension depending on availability. Reach out to our team to check your options.

Subletting is generally not allowed unless explicitly approved. Feel free to contact us if you’d like to discuss your situation.

Yes, guests are generally allowed for short stays unless otherwise stated in your contract. You are responsible for their behaviour and must ensure they follow the house rules.

You should report the issue as soon as possible through the relevant maintenance channel. Let us know if you need help with this process.

You’ll need your ID, booking confirmation, and any required documents. It's also a good idea to bring your own bedding, towels, kitchen utensils, and personal items unless the property states otherwise.

Mail is delivered to the designated mailboxes in the property. Larger parcels may require collection from a nearby delivery point. Our team can guide you if you’re unsure how it works.

Most properties feature secure access systems, CCTV in common areas, and lockable rooms to help ensure safety. Details may vary slightly, so feel free to check with us if you need specifics.

Most properties offer a secure bike storage area. If you're unsure whether it's available at your chosen property, just reach out to our team.

Some locations offer on-site parking for an additional fee, but availability is limited. Contact us to see if parking is available at your selected property.

Availability and rent vary by location and room type. Let us know what you're looking for and we’ll help you find a match.

Yes, most of these rooms are exclusively for full-time students. If you're unsure whether you qualify, reach out and we’ll be happy to assist.

You can book directly through our website. Choose your property, room type, and follow the steps to reserve your space.

Cancellations are possible depending on how far along your booking is and the property's terms. Contact us as soon as possible to explore your options.

Payment is typically made by bank transfer or via an online payment portal. We’ll confirm exact details once your booking is processed.

Apartments are usually furnished with essentials like a bed, desk, chair, wardrobe, and kitchenette. The exact setup may vary slightly between room types.

Yes, a sample agreement can usually be shared before you confirm your booking. Just let us know and we’ll provide it.

Some properties accept under-18 bookings with parental or guardian consent, but not all do. Reach out and we’ll help guide you based on the options available.

You’ll typically need to pay a deposit and your first rent instalment. Specifics will depend on your booking and location.

Most contracts are semester-based, with minimum stays usually ranging from 3 to 6 months. Let us know your dates and we’ll help find something that fits.

Requests to switch rooms may be considered based on availability and timing. You can always get in touch with us to explore your options.

This depends on the timing and terms of your agreement. If you need to cancel after signing, contact us so we can look into what’s possible.

You’ll need to clean your room, remove all belongings, and return any keys or access cards. We’ll share move-out instructions closer to your departure.

Deposits are typically returned a few weeks after you move out, once your room has been inspected. Get in touch if you have any concerns about the timeline.