Question 1

Can I bring my pet?

Accepted Answer

Unfortunately, pets are not allowed in any of the rooms or shared areas.

Question 2

Can I extend my rental contract?

Accepted Answer

Yes, you can request an extension depending on availability. Reach out to our team to check your options.

Question 3

Can I sublet my apartment?

Accepted Answer

Subletting is generally not allowed unless explicitly approved. Feel free to contact us if you’d like to discuss your situation.

Question 4

May my guest stay overnight at my place?

Accepted Answer

Yes, guests are generally allowed for short stays unless otherwise stated in your contract. You are responsible for their behaviour and must ensure they follow the house rules.

Question 5

What do I do if something breaks in my apartment?

Accepted Answer

You should report the issue as soon as possible through the relevant maintenance channel. Let us know if you need help with this process.

Question 6

What do I need to bring with me when moving in?

Accepted Answer

You’ll need your ID, booking confirmation, and any required documents. It's also a good idea to bring your own bedding, towels, kitchen utensils, and personal items unless the property states otherwise.

Question 7

What happens with my mail?

Accepted Answer

Mail is delivered to the designated mailboxes in the property. Larger parcels may require collection from a nearby delivery point. Our team can guide you if you’re unsure how it works.

Question 8

What security precautions are there?

Accepted Answer

Most properties feature secure access systems, CCTV in common areas, and lockable rooms to help ensure safety. Details may vary slightly, so feel free to check with us if you need specifics.

Question 9

Where can I park my bicycle?

Accepted Answer

Most properties offer a secure bike storage area. If you're unsure whether it's available at your chosen property, just reach out to our team.

Question 10

Where can I park my car?

Accepted Answer

Some locations offer on-site parking for an additional fee, but availability is limited. Contact us to see if parking is available at your selected property.

Question 11

Are there still apartments available and how much is the rent?

Accepted Answer

Availability and rent vary by location and room type. Let us know what you're looking for and we’ll help you find a match.

Question 12

Can I only book an apartment as a student?

Accepted Answer

Yes, most of these rooms are exclusively for full-time students. If you're unsure whether you qualify, reach out and we’ll be happy to assist.

Question 13

How can I book an apartment?

Accepted Answer

You can book directly through our website. Choose your property, room type, and follow the steps to reserve your space.

Question 14

How can I cancel my booking?

Accepted Answer

Cancellations are possible depending on how far along your booking is and the property's terms. Contact us as soon as possible to explore your options.

Question 15

How do I pay my all-in price?

Accepted Answer

Payment is typically made by bank transfer or via an online payment portal. We’ll confirm exact details once your booking is processed.

Question 16

How is the apartment furnished?

Accepted Answer

Apartments are usually furnished with essentials like a bed, desk, chair, wardrobe, and kitchenette. The exact setup may vary slightly between room types.

Question 17

Is there a sample rental agreement?

Accepted Answer

Yes, a sample agreement can usually be shared before you confirm your booking. Just let us know and we’ll provide it.

Question 18

I’m not yet 18. Can I still book an apartment?

Accepted Answer

Some properties accept under-18 bookings with parental or guardian consent, but not all do. Reach out and we’ll help guide you based on the options available.

Question 19

Which payments do I have to make before moving in?

Accepted Answer

You’ll typically need to pay a deposit and your first rent instalment. Specifics will depend on your booking and location.

Question 20

Which rental periods are available and what is the minimum rental period?

Accepted Answer

Most contracts are semester-based, with minimum stays usually ranging from 3 to 6 months. Let us know your dates and we’ll help find something that fits.

Question 21

Can I change my apartment?

Accepted Answer

Requests to switch rooms may be considered based on availability and timing. You can always get in touch with us to explore your options.

Question 22

Can I revoke my contract?

Accepted Answer

This depends on the timing and terms of your agreement. If you need to cancel after signing, contact us so we can look into what’s possible.

Question 23

What do I have to do before I move out?

Accepted Answer

You’ll need to clean your room, remove all belongings, and return any keys or access cards. We’ll share move-out instructions closer to your departure.

Question 24

When will I get my deposit back?

Accepted Answer

Deposits are typically returned a few weeks after you move out, once your room has been inspected. Get in touch if you have any concerns about the timeline.

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