Question 1

If I don’t get on with my new flatmates can I change rooms?

Accepted Answer

We’ll do our best to move you if there’s availability—just speak to the team.

Question 2

Do we get a cleaner?

Accepted Answer

Common areas are cleaned regularly, but you'll need to clean your own room and shared flat spaces.

Question 3

Is WiFi included?

Accepted Answer

Yes, high-speed WiFi is included in your rent and is available throughout the building.

Question 4

What appliances are included in the flat?

Accepted Answer

Flats typically include a fridge, freezer, oven, hob, and microwave. Some may also have a kettle or toaster.

Question 5

Are utility bills included in the rent?

Accepted Answer

Yes, your rent covers electricity, heating, water, and internet—no surprise charges.

Question 6

Can I pay rent by bank transfer?

Accepted Answer

Yes, rent payments can be made by bank transfer. Contact the team for payment details.

Question 7

Is there bike storage?

Accepted Answer

Yes, secure bike storage is available on site at most locations.

Question 8

What happens if something in my flat breaks or doesn’t work?

Accepted Answer

Let the property team know and they’ll arrange for repairs as soon as possible.

Question 9

Can I move in before my contract starts?

Accepted Answer

This may be possible if rooms are available. Contact the team to check early move-in options.

Question 10

Where do I do my washing?

Accepted Answer

There’s an on-site laundry room with washers and dryers—charges apply per use.

Question 11

Is there parking for students on site?

Accepted Answer

Limited parking is available at some properties. Contact the property manager to check availability.

Question 12

Can I personalise my room?

Accepted Answer

Yes, you can add personal touches, but avoid anything that leaves permanent damage.

Question 13

How safe is the accommodation?

Accepted Answer

Very safe. The buildings have secure entry, CCTV, and on-site teams to support your safety and wellbeing.

Question 14

Can I sublet my room for the summer?

Accepted Answer

No, subletting is not allowed under the terms of your Licence.

Question 15

Is contents insurance included?

Accepted Answer

Yes, basic contents insurance is included. You can upgrade your coverage if needed.

Question 16

Can I have friends or family to stay?

Accepted Answer

Guests are welcome for short visits, but you must inform the property team beforehand. Overnight stays may be limited.

Question 17

Can I stay over the summer holidays?

Accepted Answer

Yes, if your contract includes summer dates. If not, speak with the team to check availability and pricing.

Question 18

Can I bring a pet?

Accepted Answer

No, unfortunately pets aren’t allowed in our student accommodation.

Question 19

What equipment is in the gym?

Accepted Answer

Our gyms typically include cardio machines, weights, and resistance equipment—check your building for specifics.

Question 20

Do I need to bring my own bedding?

Accepted Answer

Yes, bring your own bedding, towels, and kitchen utensils. Some sites offer starter packs for purchase.

Question 21

Can I cancel my booking?

Accepted Answer

Yes, if you booked before 1st May 2025, you can cancel with no penalty up to 1st May. If booked after 1st May, you have 14 days to cancel unless you’ve collected your keys. Cancellations are also allowed if your visa or college offer is rejected (with pro

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