Question 1

What is a guarantor and why do I need one?

Accepted Answer

A guarantor is someone who agrees to cover your rent if you're unable to pay. This is often required for booking accommodation with rent in instalments.

Question 2

How safe is the accommodation?

Accepted Answer

Accommodations typically have secure access, CCTV, and other safety measures in place.

Question 3

How secure is the bike storage?

Accepted Answer

Bike storage is generally located in secure areas accessible only to residents. Using a strong lock is still recommended.

Question 4

Is there an age limit to book student accommodation?

Accepted Answer

Generally, you must be at least 18 years old at the time of move-in to book student accommodation.

Question 5

What if I’m an international student and don’t have a guarantor?

Accepted Answer

If you don’t have a local guarantor, you may need to pay your rent in full upfront. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 6

What if I’ve booked a room but can’t get a visa?

Accepted Answer

If you're unable to get a visa, you may be able to cancel or defer your booking. Get in touch with our team for more details.

Question 7

What payment options are available for international students?

Accepted Answer

International students can usually pay in full or by instalments if they have a local guarantor. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 8

Do we get a cleaner?

Accepted Answer

Many accommodations provide regular cleaning for common areas, and some include weekly room cleaning. Confirm with the property for exact services.

Question 9

Are there any social events for residents?

Accepted Answer

Many student accommodations host social events throughout the year. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 10

Are the social spaces always open?

Accepted Answer

Most communal areas are accessible 24/7, but access hours can vary. Check with your accommodation for specific timings.

Question 11

Where can I do my laundry?

Accepted Answer

Most student accommodations have on-site laundry facilities available for resident use.

Question 12

Is there always a member of staff available on site?

Accepted Answer

Most student accommodations have staff or security available 24/7 for support and emergencies.

Question 13

Do I need to be a full-time student to book a room?

Accepted Answer

Most student accommodations require tenants to be full-time students. However, some exceptions may apply. Get in touch with our team for more details.

Question 14

Can I sublet my room?

Accepted Answer

No, subletting is not permitted.

Question 15

What equipment is in the gym?

Accepted Answer

On-site gyms typically include cardio machines, weight equipment, and yoga mats. Facilities vary by location.

Question 16

Can I bring a pet?

Accepted Answer

Pets are not allowed in most student accommodations.

Question 17

How do I pay rent?

Accepted Answer

Rent is typically paid online through a secure portal, often via direct debit. Payment options may vary. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 18

Can I pay rent by bank transfer?

Accepted Answer

Some accommodations may allow bank transfers by request. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 19

Do I need to bring my own bedding?

Accepted Answer

Some accommodations provide bedding and towels, while others may not. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 20

Is there parking for students on site?

Accepted Answer

Some properties offer limited on-site parking. Availability and charges vary. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 21

Can I have friends or family visit me?

Accepted Answer

Visitors are usually allowed during designated hours, but overnight stays are generally not permitted. Specific guest policies may vary.

Question 22

Do I need to pay a deposit?

Accepted Answer

Yes, a deposit is typically required to secure your booking. The amount and refund conditions may vary depending on the property’s terms. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 23

Is Wi-Fi included?

Accepted Answer

Yes, high-speed Wi-Fi is usually included in both rooms and communal areas.

Question 24

Are utility bills included?

Accepted Answer

Yes, most accommodations include water, gas, and electricity in the rent.

Question 25

Is the building inspected for fire safety?

Accepted Answer

Yes, regular fire safety inspections and alarm tests are conducted to ensure compliance with safety standards.

Question 26

Can I personalise my room?

Accepted Answer

You may personalise your room as long as it's returned to its original condition when you move out. Charges may apply for any damage.

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Single En-suite

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