Question 1

Can I stay during holidays?

Accepted Answer

Yes, your contract includes winter holidays. For summer stays, choose a 52-week contract.

Question 2

Can I book a viewing before moving in?

Accepted Answer

Yes! Contact our team at studentengage@alpha-way.com to arrange a viewing.

Question 3

Are there printing facilities available?

Accepted Answer

Yes, all buildings have on-site printing facilities. Upon arrival, you will receive an email to set up your printing account, and once set up, you can add credit and start printing.

Question 4

What do I need to bring when I move in?

Accepted Answer

You’ll need your own linens, bedding, towels, and personal items. We advise not bringing items like extra-large appliances, candles, electric blankets, fairy lights, hoverboards, or extra heaters.

Question 5

When should I book my room?

Accepted Answer

Book as early as possible, especially when applying to university, as rooms sell out quickly. Bookings for the next academic year usually open in early November.

Question 6

Can I leave early and get a refund?

Accepted Answer

You are committed for the full license period unless a replacement tenant is found.

Question 7

Is Wi-Fi included and reliable?

Accepted Answer

Yes, high-speed private Wi-Fi is included.

Question 8

Is dual occupancy available?

Accepted Answer

No, Bruce Street rooms are single-occupancy only.

Question 9

How close is public transport to the property?

Accepted Answer

Bus stops are located close by, and train stations are generally within walking distance of the building.

Question 10

Are there laundry facilities available?

Accepted Answer

Yes – there is a laundry room on-site. You just need to top up your account to use the machines.

Question 11

What is the cancellation policy?

Accepted Answer

You can cancel within the cooling-off period (5 days from booking, or 48 hours if booked after 27th May 2025), or under "No Place No Pay" or "No Visa No Pay" policies. Otherwise, you must find a replacement tenant. Contact us at studentengage@alpha-way.co

Question 12

What shops are nearby?

Accepted Answer

Our accommodation is located near supermarkets and various shops, most within a 5-minute walk.

Question 13

What happens to the Advance Licence Fee?

Accepted Answer

It is deducted from your total rent and is not refunded at the end of your stay.

Question 14

Do I need to pay a deposit?

Accepted Answer

No deposit is required. However, you must cover any damages before checkout.

Question 15

Do you offer airport pickup/drop-off services?

Accepted Answer

Some room types offer an airport pickup service as an optional benefit. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 16

What happens after I book a room?

Accepted Answer

A member of our team will contact you within 48 hours to support you through the next steps. Get in touch with our team for more details at studentengage@alpha-way.com

Question 17

Can I smoke or vape inside?

Accepted Answer

No, smoking and vaping are not allowed inside the building.

Question 18

What size are the beds?

Accepted Answer

Standard beds are double-sized. Some upgraded room types offer a king-size bed. Get in touch with our team for more details at studentengage@alpha-way.com

Question 19

Is cleaning included?

Accepted Answer

A basic fortnightly clean is included. Additional deep cleans are available for an extra fee.

Question 20

Do I need to pay council tax?

Accepted Answer

Full-time students are usually exempt but may need to provide proof of student status.

Question 21

What are the payment options?

Accepted Answer

You can pay in 1, 2, or 4 instalments.

Question 22

Can I choose my exact room when booking?

Accepted Answer

Room selection depends on availability at the time of booking. Get in touch with our team for more details at studentengage@alpha-way.com

Question 23

Do I need a TV Licence?

Accepted Answer

In the UK, you need a TV Licence if you watch live TV or BBC iPlayer. Not required in Spain.

Question 24

What kitchen appliances are included in the room?

Accepted Answer

Rooms already include kitchen appliances like a fridge, microwave, oven and hob.

Question 25

How close is the accommodation to universities?

Accepted Answer

Bruce Street is less than a 15-minute walk to Queen’s University Belfast and less than a 20-minute walk, or a 10-minute bus journey, to Ulster University.

Question 26

Can I book if I haven't received my university offer yet?

Accepted Answer

Yes, you can book even without an offer. If your place is declined due to academic results, you can cancel free of charge by notifying us within 48 hours and providing evidence. Get in touch at studentengage@alpha-way.com.

Question 27

Can I see my room before I move in?

Accepted Answer

When you book, you get early access to communal spaces and facilities. To see specific rooms, get in touch with our team at studentengage@alpha-way.com.

Question 28

Do you offer short-term lets?

Accepted Answer

Some short-term options may be available. Contact us for details at studentengage@alpha-way.com.

Question 29

Is car parking available?

Accepted Answer

Unfortunately, there is no on-site parking. However, the building is centrally located with easy access to university and public transport.

Question 30

Is contents insurance included?

Accepted Answer

Yes, you can get free contents insurance. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 31

What are the age and study requirements?

Accepted Answer

You need to be 17+ to live here, and a full-time university student in the UK or Barcelona.

Question 32

Is the internet fee charged? Is it included in the fees?

Accepted Answer

Yes! All our buildings have fast internet, and they’re included in your fee. You can use it whenever you want.

Question 33

What amenities are included in the accommodation?

Accepted Answer

Free breakfast, utility bills, private bookable spaces, free-to-use bikes, on-site gym, housekeeping, regular events, and much more are included.

Bruce Street

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