Question 1

Can I Choose Who I live With ?

Accepted Answer

If you're not booking as part of a group, we understand how important your flatmates are to your experience. When you book as an individual, you’ll be asked a few questions to help match you with suitable flatmates.

Question 2

What is the booking process?

Accepted Answer

Booking is simple. Choose your city, select a property and room, and follow the steps to secure your space. If you'd like help during the booking process, feel free to get in touch with our team.

Question 3

May I change move-in date?

Accepted Answer

You can request to change your move-in date, but it depends on availability and approval. Get in touch with our team for more details

Question 4

Can I cancel my booking?

Accepted Answer

f you cancel your booking within 14 days of signing your tenancy agreement, you’ll receive a full refund of your deposit. After this period, cancellations are only considered in specific situations such as a visa refusal, failure to meet academic entry re

Question 5

Do I have to pay a holding deposit?

Accepted Answer

Yes, a holding deposit (usually £250 or less) is required. This converts into a refundable damage deposit when your tenancy starts. It will be returned at the end of your stay, minus any deductions for damages.

Question 6

Do I need a guarantor?

Accepted Answer

You’ll need a UK-based guarantor if you want to pay your rent in instalments. If you don’t have one, you’ll need to pay the full year’s rent upfront.

Question 7

How can I make a payment?

Accepted Answer

You can pay by credit/debit card, or direct debit. Some international students may be allowed to pay via bank transfer. Get in touch with our team for more details.

Question 8

Do I have to pay council tax?

Accepted Answer

If you’re a full-time student, you’re usually exempt from council tax. You’ll need to provide a council tax exemption certificate, which your university can arrange.

Question 9

Are bills included?

Accepted Answer

Yes, all utility bills are included — this covers gas, water, electricity, broadband with Wi-Fi, and contents insurance.

Question 10

Am I permitted to select any particular date to move in and move-out dates?

Accepted Answer

Move-in and move-out dates typically align with the academic calendar. For more flexibility, reach out to us.

Question 11

Is it possible to apply to stay for summer or move in early?

Accepted Answer

You have access to your room for the full contract period, including holidays. If you’d like to stay longer over summer or move in early, this may be possible depending on availability.

Question 12

What is the reason for some rooms having a price range?

Accepted Answer

Even if rooms are similar in layout and size, prices may vary depending on the room’s location within the building — such as floor level or view.

Question 13

Could you explain the idea of a fully-furnished kitchen?

Accepted Answer

A fully-furnished kitchen includes essential appliances and equipment you need for everyday cooking and dining. This typically includes a cooker, fridge, microwave, and basic utensils.

Question 14

Can you clarify the terms and conditions of the student occupancy contract?

Accepted Answer

The tenancy agreement outlines your responsibilities, payment obligations, and the terms of your stay. It's important to read it carefully before signing. For help understanding your contract, contact our team.

Question 15

Are the environment and property secure?

Accepted Answer

Yes, properties are equipped with security features such as CCTV and are located in areas close to universities, transport links, and local amenities.

Question 16

Can I have pets?

Accepted Answer

Pets are not permitted under the terms of the tenancy agreement.

Metchley Hall

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Room Type

2 Bed Flat

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