Question 1

Can I book a viewing before moving in?

Accepted Answer

Yes! Contact our team at studentengage@alpha-way.com to arrange a viewing.

Question 2

Can I choose my exact room when booking?

Accepted Answer

Room selection depends on availability at the time of booking. Get in touch with our team for more details at studentengage@alpha-way.com

Question 3

Can I book if I haven't received my university offer yet?

Accepted Answer

Yes, you can book even without an offer. If your place is declined due to academic results, you can cancel free of charge by notifying us within 48 hours and providing evidence. Get in touch at studentengage@alpha-way.com.

Question 4

Can I stay during holidays?

Accepted Answer

Yes, your contract includes winter holidays. For summer stays, choose a 52-week contract.

Question 5

Do I need a TV Licence?

Accepted Answer

In the UK, you need a TV Licence if you watch live TV or BBC iPlayer. Not required in Spain.

Question 6

Are there laundry facilities available?

Accepted Answer

Yes – there is a laundry room on-site. You just need to top up your account to use the machines.

Question 7

When should I book my room?

Accepted Answer

Book as early as possible, especially when applying to university, as rooms sell out quickly. Bookings for the next academic year usually open in early November.

Question 8

What items are not allowed in the accommodation?

Accepted Answer

For the safety and security of all residents, the following items are not allowed: Heater, Washing machine, Fridge, Dishwasher, Sun bed, Dryer, Washer/Dryer, Microwave, Cooker, Slow cooker, Smoke machine, Ice machine, Humidifier, Electric blanket, DJ deck

Question 9

Can I leave early and get a refund?

Accepted Answer

You are committed for the full license period unless a replacement tenant is found.

Question 10

How close is the accommodation to universities?

Accepted Answer

Just a 10-minute walk to the University of Birmingham’s main campus.

Question 11

Is contents insurance included?

Accepted Answer

Yes, you can get free contents insurance. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 12

Do you offer airport pickup/drop-off services?

Accepted Answer

Some room types offer an airport pickup service as an optional benefit. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 13

What size are the beds?

Accepted Answer

Standard beds are double-sized. Some upgraded room types offer a king-size bed. Get in touch with our team for more details at studentengage@alpha-way.com

Question 14

Is cleaning included?

Accepted Answer

A basic fortnightly clean is included. Additional deep cleans are available for an extra fee.

Question 15

What items are not allowed in the accommodation?

Accepted Answer

For the safety and security of all residents, the following items are not allowed: Heaters, Washing machines, Fridges, Dishwashers, Sunbeds, Dryers, Slow cookers, Smoke machines, Ice machines, Humidifiers, Electric blankets, DJ decks/Speakers, Massage cha

Question 16

Are there printing facilities available?

Accepted Answer

Yes, all buildings have on-site printing facilities. Upon arrival, you will receive an email to set up your printing account, and once set up, you can add credit and start printing.

Question 17

Do you offer short-term lets?

Accepted Answer

Some short-term options may be available. Contact us for details at studentengage@alpha-way.com.

Question 18

What are the age and study requirements?

Accepted Answer

You need to be 17+ to live here, and a full-time university student in the UK or Barcelona.

Question 19

Do I need to pay council tax?

Accepted Answer

Full-time students are usually exempt but may need to provide proof of student status.

Question 20

How are parcels and mail handled?

Accepted Answer

A 24-hour secure parcel room is available for parcel collection.

Question 21

How can I travel around the city?

Accepted Answer

A bus stop is located just down the road, providing easy access around the city and to nearby student areas.

Question 22

What do I need to bring when I move in?

Accepted Answer

While rooms include all main kitchen appliances and furniture, you’ll need to bring your own utensils and kitchenware, kettle and toaster, bedroom furnishings such as towels, duvets, and pillows. However, you can order kitchen and bedding packs, which del

Question 23

Can I smoke or vape inside?

Accepted Answer

No, smoking and vaping are not allowed inside the building.

Question 24

What kitchen appliances are included in the room?

Accepted Answer

Rooms already include kitchen appliances like a fridge, microwave, oven and hob.

Question 25

Is Wi-Fi included and reliable?

Accepted Answer

Yes, high-speed private Wi-Fi is included.

Question 26

What are the payment options?

Accepted Answer

You can pay in 1, 2, or 4 instalments.

Question 27

Is car parking available?

Accepted Answer

Unfortunately, there is no on-site parking. However, the building is centrally located with easy access to university and public transport.

Question 28

Is there bike storage available?

Accepted Answer

Yes, bike storage is included, along with access to free-to-use bikes.

Question 29

Who can I contact if I have questions about my booking?

Accepted Answer

Get in touch with our team for more details at studentengage@alpha-way.com.

Question 30

Do I need to pay a deposit?

Accepted Answer

No deposit is required. However, you must cover any damages before checkout.

Question 31

What is the cancellation policy?

Accepted Answer

You can cancel within the cooling-off period (5 days from booking, or 48 hours if booked after 27th May 2025), or under "No Place No Pay" or "No Visa No Pay" policies. Otherwise, you must find a replacement tenant. Contact us at studentengage@alpha-way.co

Question 32

What happens to the Advance Licence Fee?

Accepted Answer

It is deducted from your total rent and is not refunded at the end of your stay.

Question 33

What amenities are included in the accommodation?

Accepted Answer

Free breakfast, utility bills, private bookable spaces, free-to-use bikes, on-site gym, housekeeping, regular events, and much more are included.

Question 34

What shops are nearby?

Accepted Answer

Student accommodation is near all essential amenities, with a supermarket less than 10 minutes away and a convenience store just two minutes away.

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