If you're not booking as part of a group, we understand how important your flatmates are to your experience. When you book as an individual, you’ll be asked a few questions to help match you with suitable flatmates.

Booking is simple. Choose your city, select a property and room, and follow the steps to secure your space. If you'd like help during the booking process, feel free to get in touch with our team.

You can request to change your move-in date, but it depends on availability and approval. Get in touch with our team for more details

f you cancel your booking within 14 days of signing your tenancy agreement, you’ll receive a full refund of your deposit. After this period, cancellations are only considered in specific situations such as a visa refusal, failure to meet academic entry requirements, not passing an English language course, or deferring your university place.

Yes, a holding deposit (usually £250 or less) is required. This converts into a refundable damage deposit when your tenancy starts. It will be returned at the end of your stay, minus any deductions for damages.

You’ll need a UK-based guarantor if you want to pay your rent in instalments. If you don’t have one, you’ll need to pay the full year’s rent upfront.

You can pay by credit/debit card, or direct debit. Some international students may be allowed to pay via bank transfer. Get in touch with our team for more details.

If you’re a full-time student, you’re usually exempt from council tax. You’ll need to provide a council tax exemption certificate, which your university can arrange.

Yes, all utility bills are included — this covers gas, water, electricity, broadband with Wi-Fi, and contents insurance.

Move-in and move-out dates typically align with the academic calendar. For more flexibility, reach out to us.

You have access to your room for the full contract period, including holidays. If you’d like to stay longer over summer or move in early, this may be possible depending on availability.

Even if rooms are similar in layout and size, prices may vary depending on the room’s location within the building — such as floor level or view.

A fully-furnished kitchen includes essential appliances and equipment you need for everyday cooking and dining. This typically includes a cooker, fridge, microwave, and basic utensils.

The tenancy agreement outlines your responsibilities, payment obligations, and the terms of your stay. It's important to read it carefully before signing. For help understanding your contract, contact our team.

Yes, properties are equipped with security features such as CCTV and are located in areas close to universities, transport links, and local amenities.

Pets are not permitted under the terms of the tenancy agreement.