In most cases, guests can stay for a limited period (usually up to 3 nights). Please get in touch with our team at [email protected] to confirm the specific policy for your room.
Typically, you need to check in yourself with valid ID and sign for your keys. If you’re unable to do so, please get in touch with our team at [email protected].
The deposit amount usually depends on the type of room you book. As a general guide: - En-suite Room: £150 - Studio Room: £200 (Actual amounts may vary — get in touch with our team for more details at [email protected].)
Yes, deposits are held securely in accordance with standard deposit protection regulations. For any concerns, get in touch with our team at [email protected].
Standard furniture such as a bed, desk, chair, and wardrobe is included. You’ll need to bring or purchase your own bedding, kitchenware, and other personal items.
If you’re facing issues with rent payments, it’s important to address them early. Get in touch with our team at [email protected] for support and guidance.
Your deposit certificate is usually uploaded to your booking account under the files or documents section. If you're unable to locate it, get in touch with our team at [email protected].
Once your tenancy ends and your room has been inspected, your deposit (minus any deductions, if applicable) will be returned to you. The timeline may vary depending on the inspection and processing.
You’ll receive an email or instructions from the deposit platform used during your booking process. Make sure your contact details are up to date to avoid delays.
