Question 1

How Do I Book A Room?

Accepted Answer

Create an online account, log in, select the academic year, choose the property and room, pay your deposit, and accept the room offer. The booking is a legally binding contract once accepted.

Question 2

Do I Have To Pay A Booking Fee?

Accepted Answer

No, we do not charge a booking fee. You pay a deposit which is secured with a deposit protection service and refunded at the end of your tenancy.

Question 3

What If I Want To Cancel My Booking?

Accepted Answer

You can cancel within 7 days (the Initial Cancellation Period) for a full deposit refund. After that, you are liable for the full rent unless you find a replacement tenant approved by the landlord. An admin fee may apply for contract changes. Please contact us for specific details.

Question 4

Can I Book If I'm Under 18?

Accepted Answer

Please contact us directly to discuss the possibility of booking if you are under 18, as policies vary by property.

Question 5

How do I pay my rent?

Accepted Answer

Rent can be paid online via your account or by bank transfer. Specific payment details will be provided upon booking.

Question 6

Can I Pay In Instalments?

Accepted Answer

If you have a UK guarantor, you may be able to pay in instalments. Without a UK guarantor, you will likely need to pay the rent in full before your tenancy starts.

Question 7

When Do I Pay My Rent?

Accepted Answer

Payment deadlines depend on your guarantor status. You will be provided with a specific payment schedule upon booking. Rent must be paid by the time you check in.

Question 8

What's Included In My Rent?

Accepted Answer

This varies by property. Please check the specific property listing on our site for details on what utilities and services are included in the rental price.

Question 9

Can I Move In Before I Pay My Rent?

Accepted Answer

No, all rent that is due must be paid before you can check in. Please get in touch with us early if you are having difficulties.

Question 10

What If I Don't Have A UK Guarantor?

Accepted Answer

Please contact us for information on approved guarantor services that we accept.

Question 11

Who Can Be A Guarantor?

Accepted Answer

A guarantor must typically be resident in the UK, over 21, and able to provide proof of address and financial stability. Please get in touch for precise requirements.

Question 12

Can I Pay My Rent From Overseas?

Accepted Answer

Yes, payments can be made online via your student account or by international bank transfer.

Question 13

Do I Need A Guarantor?

Accepted Answer

You will need a UK guarantor if you wish to pay your rent in instalments. Please call us to confirm the requirements.

Question 14

What Can I Do If My Student Loan Hasn't Arrived Yet?

Accepted Answer

Please contact us as early as possible to discuss your situation. Evidence of your loan schedule will be required, and an admin fee may apply.

Question 15

Do I Need A Guarantor If I'm A Sponsored Student?

Accepted Answer

Please contact us directly to discuss your sponsorship and how it affects the guarantor requirement.

Question 16

Can I Pay My Rent Weekly?

Accepted Answer

No, weekly payment plans are not available.

Question 17

How do I book a viewing?

Accepted Answer

Please contact us to book a viewing of a property.

Question 18

How Do I Cancel or Re-Arrange My Viewing?

Accepted Answer

Please get in touch with us to cancel or rearrange your viewing appointment.

Question 19

Can I Book A Room Without A Viewing?

Accepted Answer

Yes, you can book a room instantly online without a viewing.

Question 20

How Long Does A Viewing Take?

Accepted Answer

A typical viewing usually takes between 15 to 20 minutes.

Question 21

What Will I Be Shown On My Viewing?

Accepted Answer

You will be shown the common social areas, facilities, and an example room similar to the one you would be booking.

Question 22

I'm In A Different Country How Do I View A Property?

Accepted Answer

Please contact us to arrange a virtual viewing online.

Question 23

How Much Are Deposits?

Accepted Answer

Deposit amounts vary by property. The deposit is placed into a protection scheme and cannot be used towards rent.

Question 24

What Happens To My Deposit?

Accepted Answer

It is placed into a government-approved deposit protection scheme for the duration of your tenancy.

Question 25

When Do I Get My Deposit Back?

Accepted Answer

After your tenancy ends and the property is inspected. The process can take up to 28 working days. You will be contacted by the deposit protection scheme.

Mercury House

Building Amenities

Room Type

Classic Studio

Classic Studio

Premium Studio

Premium Studio

Standard Studio

Standard Studio

Frequently Asked Questions

How Do I Book A Room?

Do I Have To Pay A Booking Fee?

What If I Want To Cancel My Booking?

Can I Book If I'm Under 18?

How do I pay my rent?

Can I Pay In Instalments?

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