Right in the heart of Bristol, The Rackhay is perfect for students looking for a more social, shared living experience. All rooms are non en-suite, with shared kitchens and bathrooms - great for bonding with flatmates. Located just two minutes from King Street and close to St. Nicholas Market, you’ll have access to a spacious common room, a dedicated study area, and the community events and facilities of neighbouring Favell House and Waverley House.
The Rackhay - Student Accommodation in Bristol
Frequently Asked Questions
What is a guarantor and why do I need one?
A guarantor is someone over 25 who takes financial responsibility for your tenancy if you’re unable to pay.
What is advance rent? Do I still need to pay a deposit?
Advance rent is typically a non-refundable upfront payment (often £250) that counts towards your first rent instalment. In most cases, deposits are no longer required. Get in touch with our team for more details at studentengage@alpha-way.com.
Can I book without Advance Rent Payment?
Advance rent is usually required at the time of booking unless you meet exemption criteria such as rebooking or paying in full. Get in touch with our team for more details at studentengage@alpha-way.com.
Can I have visitors in my room and how long for?
All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.
Who can book a room?
Any full-time student with a valid guarantor and payment details can book a room. Team Alphaway is here to guide you step by step.
How do I book a room?
Choose your preferred city, property, contract length, and room type. Submit your application through Alphaway platform. We will then guide you through the next steps. For more details, get in touch with our team.
Do students have to pay council tax?
Full-time students usually don't need to pay council tax, but you may need to notify your local council. If your student status changes during your tenancy, you might become liable. Get in touch with our team for more details at studentengage@alpha-way.com.
Do students have to pay for a TV licence?
If you watch live or on-demand TV, you will need a TV Licence. This applies regardless of your device.
What happens if I can't make a payment?
If you’re struggling to pay rent, contact us as soon as possible to discuss your options. Get in touch with our team at studentengage@alpha-way.com.
What if I am an international student and my visa application is refused?
If your student visa is refused, you may cancel your tenancy by providing the visa rejection letter within 7 days of receiving it. Get in touch with our team for assistance at studentengage@alpha-way.com.
What happens if I can't pay because I haven't received my loan yet?
In some cases, arrangements can be made if your student loan is delayed. Proof of loan dates may be required. Get in touch with our team at studentengage@alpha-way.com.
Can I pay by bank transfer?
In some cases, especially for international students, payment by bank transfer may be allowed. Get in touch with our team for more details at studentengage@alpha-way.com.
Can I sublet my room to someone else?
No, subletting is not permitted.
When are rooms available for the next academic year?
Rooms for the next academic year are typically released around November. Availability is first-come-first-served, so it’s best to book early.
Can I share a studio room with someone else?
Some properties offer dual occupancy studio rooms, but most rooms are for single occupancy only.
I haven't paid rent yet, can I still move in?
Usually, your first instalment or advance rent must be paid before you move in. If you’re experiencing issues, get in touch with our team at studentengage@alpha-way.com.
Do I still need to pay rent if I’m not using my room over term breaks?
We continue to provide a home to students, even with the differences that the 2020/2021 academic year has brought. We continue to adjust our services and ensure that we are operating as safely as possible, in line with advice from the relevant authorities. Our properties continue to remain operationally open even over the Christmas period. This means if students choose not to continue to use their room, they still need to make rent payments as per their contracts.
Do I need to buy contents insurance for my room?
We recommend arranging your own contents insurance to ensure your personal belongings are protected during your stay.
I didn't get the grades I need to secure a place at university. Can I cancel my booking?
Yes, you may be eligible to cancel without penalty. Get in touch with our team for more details at studentengage@alpha-way.com.
My visa application has been declined. Can I cancel my booking?
Yes, you may cancel your booking by providing your visa rejection letter. Get in touch with our team for more details at studentengage@alpha-way.com.
How do I cancel my room booking?
You can only cancel your booking within 7 days cool-off period from the date of booking confirmation. Cancelled post cool-off period, additional charges will be applied unless you find a replacement. For clarification reach out to team Alphaway.
How can I make a payment?
You can pay by credit/debit card, or direct debit. Some international students may be allowed to pay via bank transfer. Get in touch with our team for more details at studentengage@alpha-way.com.
Can I book a flat with friends?
You can request to live with friends by making a group booking. Everyone in the group must meet the booking requirements and room availability cannot be guaranteed. Get in touch with our team for more details at studentengage@alpha-way.com.
What if I am a first-year student and my university offer is withdrawn?
You may be eligible to cancel without penalty. Proof must be submitted within 7 days of your results. Get in touch with our team for more details at studentengage@alpha-way.com.
Can I cancel my booking?
You may cancel within the cooling-off period, but charges could apply if you cancel later unless you meet special conditions. Get in touch with our team for more details at studentengage@alpha-way.com.
What happens if I cancel after the 7-day cooling-off period?
You may still be liable for rent unless a replacement is found or an exception applies. Get in touch with our team for more details at studentengage@alpha-way.com.
What is an instalment schedule, and how many instalments will I have?
Your instalment schedule outlines your rent due dates and amounts. The number of instalments depends on your residency status and the property's policy. Get in touch with our team for more details at studentengage@alpha-way.com.