Question 1

How do I get my refund?

Accepted Answer

Refunds are returned to the original payment method. Please keep the account/card active. No compensation for currency changes or bank charges. For help, contact studentengage@alpha-way.com.

Question 2

How can I pay?

Accepted Answer

Payments can be made by Mastercard, Visa debit/credit card, or Western Union in UK Sterling. Late payments incur interest at 3% above the Bank of England base rate. Contact studentengage@alpha-way.com for guidance.

Question 3

Am I eligible to live here? Do I need to be a student?

Accepted Answer

Only full-time students are eligible to live at this property. You may be required to provide proof of student status. Please contact us at studentengage@alpha-way.com if your student status changes.

Question 4

What if I fail my end-of-year exams or A Levels and don’t get a place?

Accepted Answer

If you provide written proof within 7 days of results and before 1st September, you’ll be released from the contract and your deposit refunded. Email studentengage@alpha-way.com for guidance.

Question 5

Can I live in a female only apartment?

Accepted Answer

We cannot guarantee room allocation preferences such as female-only apartments. For more information, contact studentengage@alpha-way.com.

Question 6

Do I need a Guarantor?

Accepted Answer

Yes, a UK-based parent or legal guardian must act as guarantor. If you’re an overseas student without one, contact studentengage@alpha-way.com to discuss options.

Question 7

How can I get my deposit back?

Accepted Answer

Deposits are released via the Deposit Protection Service after your room is inspected and found free of damage. Submit a Council Tax exemption certificate. Contact studentengage@alpha-way.com for help.

Question 8

How do I change my payment details?

Accepted Answer

Contact studentengage@alpha-way.com and our team will guide you through the process. Allow 3 working days for changes to take effect.

Question 9

What if I cannot get a Visa to study in the UK?

Accepted Answer

If your visa is refused and you haven’t collected your keys, you may be released from your tenancy with valid proof. Contact studentengage@alpha-way.com.

Question 10

How long will the tenancy be for?

Accepted Answer

Tenancy lengths are defined in your Tenancy Agreement, generally under Assured Shorthold Tenancies. Contact studentengage@alpha-way.com for more info.

Question 11

How will I pay my rent?

Accepted Answer

Rent is paid termly in advance by debit or credit card. Guarantor info is required. Students without a UK guarantor may need to pay upfront. Contact studentengage@alpha-way.com for guidance.

Question 12

Is there a cooling off/cancellation period?

Accepted Answer

Please contact studentengage@alpha-way.com for our current cancellation policy.

Question 13

What dates are rental payments due?

Accepted Answer

Payment dates are outlined in your Tenancy Agreement. For help or portal access, email studentengage@alpha-way.com.

Question 14

What if I want to terminate my agreement and move out?

Accepted Answer

Notify us in writing and complete a Re-Let Form. You’re responsible for rent until a replacement is found or the tenancy ends. Admin charges apply. Contact studentengage@alpha-way.com.

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