If you are staying at one of our properties in England, you may have received information about the new Renters’ Rights Act legislation, which came into effect on 1 May. More details are available online by searching for "Renters’ Rights Act 2025."

Residents for the 2025/26 academic year will have received further tenancy-related updates, and we encourage you to check your emails for more information.

For students booked for the 2026/27 academic year or summer stays, your booking remains confirmed and we look forward to welcoming you later this year.

Please note that the Renters’ Rights Act only applies to properties in England and does not affect our accommodations in Scotland, Wales, or Northern Ireland.

Yes, exemption is granted to purpose-built student accommodation providers (PBSA) who are members of the National Code which includes Homes for Students and its brands.

Outside of the Cooling Off Period, termination of your tenancy agreement will only be authorised if a suitable replacement tenant is found, if any applicable legal notice that applies under current legislation is issued, or if your place at your University or Higher Education Institute is withdrawn.

To apply to be released from this contract if you do not achieve the required grades or your place at university is withdrawn, you must:

-send an email from the email account you booked with to your property email address if already in residence confirming that you wish to cancel your booking, stating your full name, details of the property booked;

-send a letter from your university/college which confirms that the required results were not achieved, or that your place has been withdrawn.

These document(s) must be received by us within 3 calendar days from the date you receive this confirmation.

On receipt of the required documentation, it will be verified, and provided we are satisfied, we will cancel your agreement and process the refund of your deposit in full within 30 days. If it has already been issued to the tenancy deposit scheme at the point of cancellation, they work to their own timeline and we cannot influence the speed of the refund from them.
If you fail to provide the information within 3 days, you will be required to provide 4 weeks’ notice and you will remain liable for any rent due during this notice period.

If you’re still waiting for your exam results, you can still apply for accommodation. First-year students may be released from their tenancy without penalty if their university place is withdrawn due to not meeting entry requirements, or if they choose another university after exceeding expected grades. To cancel, you must email the accommodation team within 3 days of receiving your results (and no later than 28th August) and provide supporting UCAS or university documentation. Once verified, your booking will be cancelled and your deposit refunded in full.

Dual occupancy is available in most rooms larger than 23sqm. Both residents must apply and mention dual occupancy in their application so the rent can be adjusted. The total room rent includes an additional £50 charge, which is then split equally between both occupants unless stated otherwise.

Palamon Court do not charge a booking fee. When you accept your room offer, you’ll be asked to pay a deposit to secure your room which is secured with a deposit protection service and refunded at the end of your tenancy.

You can cancel your tenancy within 7 days of booking and receive a full deposit refund, although a £20 charge may apply for refunds to non-UK bank accounts. After this cancellation period or once the tenancy has started, you will remain responsible for the full rent unless a suitable replacement tenant is found and approved. Once the replacement tenant has paid their deposit and rent, your tenancy will end, subject to a £50 contract amendment fee.

Some properties offer car parking spaces for an additional fee. Please contact your property team directly if you would like to arrange or reserve parking.

Yes, we do and our Scottish Letting Agent Registration Number is LARN2005009.

Room cleaning services are available at some properties for an additional charge, unless stated as being included with the rent.

No pets of any kind are permitted at Palamon Court, except registered assistance dogs.

To request a room change, you’ll need to contact your property’s accommodation team directly. If approved, you’ll receive updated tenancy documents to sign or accept online. Please note that if the new room has a higher rent, both you and your guarantor will be responsible for the increased cost from the date you move in.

Full-time students who qualify are exempt from paying Council Tax, but you’ll need to provide a Council Tax exemption certificate from your university. If you haven’t enrolled yet when moving in, please bring your university name and student ID number so the exemption can be arranged later.

Make sure you contact the Student Finance company on 0300 100 0607 for more information on what you are eligible for.

Rent can be paid online through your student account, by bank transfer, over the phone, or at reception. We recommend using the online portal for secure payments. Please note that cash payments are not accepted, and you should only make payments to the official bank account provided by your property team.

If you have a valid UK Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April.

If you don’t have a valid UK Guarantor, you are required to pay the full rent in August, 1 month prior to your contract start date.

Please note you must have paid the rent due by the time you arrive to check in.

Other instalment options may be available.

Your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

Yes, Accessible rooms are available on request.