Question 1

What is the cancellation policy?

Accepted Answer

You can cancel your booking within 14 days of receiving the Accommodation Offer (England/Wales) or confirmation email (Scotland) for a full deposit refund. After this period, cancellations are possible for visa rejection or if first-year students do not m

Question 2

Is there an age limit for booking?

Accepted Answer

You must be at least 18 years old at the time of check-in to book a room.

Question 3

How much is the holding deposit and what happens to it?

Accepted Answer

You'll need to pay a holding deposit to reserve your room. This amount is usually adjusted against your first rent instalment or becomes part of your refundable security deposit, depending on the provider. Get in touch with our team for more details at st

Question 4

Do you offer female-only accommodation?

Accepted Answer

Some properties may offer female-only flats or sections. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 5

What if something in my room breaks or stops working?

Accepted Answer

You can report maintenance issues to the accommodation team. Most properties aim to resolve problems promptly.

Question 6

Can I stay during the summer months?

Accepted Answer

Some properties offer summer stays. Let us know your plans, and we’ll help you explore available options. Get in touch with our team for more details at studentengage@alpha-way.com

Question 7

How do you allocate rooms?

Accepted Answer

Room allocation considers your preferences where possible, such as flat type, floor, or sharing arrangement. Priority is given on a first-come, first-served basis.

Question 8

Are there any extra bills I need to pay?

Accepted Answer

Most utilities like water, electricity, heating, and internet are included. Always check what's covered in your rent.

Question 9

Can I choose who I live with?

Accepted Answer

Yes, if you're booking with friends, you can request to stay together. Let us know in advance, and we’ll do our best to accommodate your preferences. Get in touch with our team for more details at studentengage@alpha-way.com

Question 10

Can I smoke inside the accommodation?

Accepted Answer

No, all student accommodations are non-smoking. Designated smoking areas may be available outside the building.

Question 11

What’s included in the room?

Accepted Answer

Rooms are usually furnished with a bed, study desk, chair, wardrobe, and storage space. Kitchen and bathroom features vary by room type.

Question 12

Who is responsible for cleaning the room and shared areas?

Accepted Answer

You're responsible for keeping your room clean. In shared flats, you and your flatmates are expected to clean common areas unless a cleaning service is provided.

Question 13

What is a guarantor and why do I need one?

Accepted Answer

A guarantor is someone who agrees to pay your rent if you're unable to. It's a common requirement for most bookings.

Question 14

What happens if I don’t get a visa?

Accepted Answer

You may be able to cancel your booking with proof of visa rejection. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 15

Am I allowed to have guests?

Accepted Answer

Yes, guests are generally allowed for short stays. You’ll be responsible for their behaviour, and some restrictions may apply based on property rules.

Question 16

How secure is the building?

Accepted Answer

Accommodations are fitted with security features like CCTV, secure fob access, and on-site staff for your safety.

Question 17

Is contents insurance included in my rent?

Accepted Answer

Some accommodations include basic contents insurance. You can upgrade your policy if needed.

Question 18

Is Wi-Fi available in the building?

Accepted Answer

Yes, high-speed Wi-Fi is available in both rooms and communal areas, usually included in your rent.

Question 19

Can I move out before my contract ends?

Accepted Answer

You’ll remain liable for rent unless a replacement tenant is found. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 20

I don’t have a UK-based guarantor. What can I do?

Accepted Answer

Some properties accept international guarantors or work with third-party services. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 21

Can I move in before my contract starts?

Accepted Answer

Early move-in may be possible if the room is ready. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 22

What happens if I don’t get along with my flatmates?

Accepted Answer

If conflicts arise, you can speak to the on-site team for support. Room swaps may be considered, depending on availability.

Question 23

Can I bring cooking appliances like a rice cooker?

Accepted Answer

Most properties allow small kitchen appliances, but open-flame devices and certain high-wattage items may be restricted. Always check the rules before bringing anything.

Question 24

Are social events organised for residents?

Accepted Answer

Most accommodations run social events throughout the year to help students meet and connect.

Question 25

Can I get grocery deliveries?

Accepted Answer

Yes, most properties accept grocery and parcel deliveries. Some have secure parcel lockers or reception handling.

Question 26

What documents do I need to bring when I move in?

Accepted Answer

You’ll typically need a valid photo ID, booking confirmation, and any relevant payment receipts.

Question 27

How do I make rent payments?

Accepted Answer

Rent can be paid via bank transfer or online card payment. You’ll receive instructions once your booking is confirmed.

Question 28

Do I need to pay council tax?

Accepted Answer

Full-time students are usually exempt from council tax. You may need to provide proof of your student status.

Question 29

How many instalments can I pay rent in?

Accepted Answer

Many providers offer 1, 3, or 4 instalment options. The number depends on your guarantor status and the property’s policy.

Question 30

Can I bring pets?

Accepted Answer

No, pets are not allowed in student accommodations.

Question 31

What are the rent payment options for international students?

Accepted Answer

Most students can choose between full payment or instalments, depending on eligibility. Check the available plans at the time of booking.

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