Question 1

Can I book if I'm under 18?

Accepted Answer

Most student accommodations require residents to be 18 or over. Age policies may vary by property. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 2

Can I bring pets?

Accepted Answer

Pets are usually not allowed. Exceptions may be made for assistance animals in some cases. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 3

Can I choose where my room is in the building?

Accepted Answer

Yes, you can usually select from available rooms during the booking process, including room location preferences.

Question 4

Can I choose who I live with in a shared flat?

Accepted Answer

If available, you may be able to see who has already booked in a shared flat or request to live with friends through a group booking. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 5

Can I make a group booking?

Accepted Answer

Group bookings are often allowed if you want to live with friends. Availability may vary depending on the property. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 6

Can I move in early?

Accepted Answer

Early move-in may be available depending on the room’s availability and property policy. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 7

Can I move out early?

Accepted Answer

You're usually liable for rent until the end of your tenancy unless you find a replacement tenant. Rules and fees may apply. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 8

Can I pay my rent using a bank transfer?

Accepted Answer

Many properties accept bank transfers, though processing times and accepted methods may vary. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 9

Can I share my room with my partner?

Accepted Answer

Some properties offer dual occupancy options in studio rooms, typically if both residents are students. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 10

Can I swap my room?

Accepted Answer

Room swaps may be possible after moving in, depending on availability and property policies. A fee may apply. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 11

Do I need to clean my accommodation when I move out?

Accepted Answer

Yes, rooms should be cleaned before moving out to avoid possible cleaning charges. Check-out requirements may vary. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 12

How can I leave my room if I’m still in contract?

Accepted Answer

You may need to arrange a tenancy takeover. A replacement student must agree to take over your contract before you can be released. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 13

How can I make a complaint?

Accepted Answer

Complaints should be made through the appropriate property support channel. This process may vary. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 14

How do I book?

Accepted Answer

Booking a room is usually a quick online process and may require payment of a non-refundable booking fee. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 15

How do I cancel my booking?

Accepted Answer

Cancellation may be possible under specific conditions like visa refusal or course deferral. In most cases, documentation is required and a cancellation fee may apply. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 16

There’s damage in the flat, will I be charged for it?

Accepted Answer

You may be charged for damage, especially if it is intentional or not reported. Shared area damage may be split among tenants if no one claims responsibility. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 17

What can’t I bring?

Accepted Answer

Most properties restrict items for safety reasons, such as candles, heaters, and gas appliances. Specific banned item lists may differ. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 18

What happens if I can’t afford my rent?

Accepted Answer

If you're facing financial difficulty, it's important to seek help early. A guarantor is usually required and may be responsible for missed payments. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 19

What happens to my booking fee?

Accepted Answer

Booking fees are often non-refundable but may be credited toward your rent or refunded if certain cancellation conditions are met. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 20

When are my instalments due?

Accepted Answer

Rent is typically paid in instalments throughout the year. Exact dates and payment structures may differ depending on the property. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 21

Who can be my guarantor?

Accepted Answer

A guarantor is usually someone over 21, financially stable, and not a full-time student. Requirements may vary by property. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 22

Are there laundry facilities available?

Accepted Answer

Yes – there is a laundry room on-site. You just need to top up your account to use the machines.

Question 23

Are there printing facilities available?

Accepted Answer

Yes, all buildings have on-site printing facilities. Upon arrival, you will receive an email to set up your printing account, and once set up, you can add credit and start printing.

Question 24

Can I book a viewing before moving in?

Accepted Answer

Yes! Contact our team at studentengage@alpha-way.com to arrange a viewing.

Question 25

Can I book if I haven't received my university offer yet?

Accepted Answer

Yes, you can book even without an offer. If your place is declined due to academic results, you can cancel free of charge by notifying us within 48 hours and providing evidence. Get in touch at studentengage@alpha-way.com.

Question 26

Can I choose my exact room when booking?

Accepted Answer

Room selection depends on availability at the time of booking. Get in touch with our team for more details at studentengage@alpha-way.com

Question 27

Can I leave early and get a refund?

Accepted Answer

You are committed for the full license period unless a replacement tenant is found.

Question 28

Can I smoke or vape inside?

Accepted Answer

No, smoking and vaping are not allowed inside the building.

Question 29

Can I stay during holidays?

Accepted Answer

Yes, your contract includes winter holidays. For summer stays, choose a 52-week contract.

Question 30

Do I need a TV Licence?

Accepted Answer

In the UK, you need a TV Licence if you watch live TV or BBC iPlayer. Not required in Spain.

Question 31

Do I need to pay a deposit?

Accepted Answer

No deposit is required. However, you must cover any damages before checkout.

Question 32

Do I need to pay council tax?

Accepted Answer

Full-time students are usually exempt but may need to provide proof of student status.

Question 33

Do you offer airport pickup/drop-off services?

Accepted Answer

Some room types offer an airport pickup service as an optional benefit. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 34

Do you offer short-term lets?

Accepted Answer

Some short-term options may be available. Contact us for details at studentengage@alpha-way.com.

Question 35

How are parcels and mail handled?

Accepted Answer

Each resident has their own mailbox for letters. Parcels are securely delivered to Reception for collection.

Question 36

How close is public transport to the property?

Accepted Answer

Edinburgh Waverley Train Station is a short walk away. Several bus stops are located directly outside the building.

Question 37

How close is the accommodation to universities?

Accepted Answer

It’s a 20-minute walk to Edinburgh Napier University’s Merchiston Campus, and a 20-minute drive to Edinburgh University’s and Napier’s main campuses.

Question 38

Is car parking available?

Accepted Answer

Unfortunately, there is no on-site parking. However, the building is centrally located with easy access to university and public transport.

Question 39

Is cleaning included?

Accepted Answer

A basic fortnightly clean is included. Additional deep cleans are available for an extra fee.

Question 40

Is contents insurance included?

Accepted Answer

Yes, you can get free contents insurance. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 41

Is dual occupancy available?

Accepted Answer

Dual occupancy is available in studio options for an additional 20% fee. Cluster rooms are single-occupancy only. Contact studentengage@alpha-way.com for more information.

Question 42

Is there bike storage available?

Accepted Answer

Yes, bike storage is included, along with access to free-to-use bikes.

Question 43

Is Wi-Fi included and reliable?

Accepted Answer

Yes, high-speed private Wi-Fi is included.

Question 44

What amenities are included in the accommodation?

Accepted Answer

Free breakfast, utility bills, private bookable spaces, free-to-use bikes, on-site gym, housekeeping, regular events, and much more are included.

Question 45

What are the payment options?

Accepted Answer

You can pay in 1, 2, or 4 instalments.

Question 46

What do I need to bring when I move in?

Accepted Answer

You will need to bring utensils, kitchenware, kettle, toaster, towels, duvets, and pillows. Kitchen and bedding packs are available for pre-order — contact studentengage@alpha-way.com for more details.

Question 47

What happens after I book a room?

Accepted Answer

A member of our team will contact you within 48 hours to support you through the next steps. Get in touch with our team for more details at studentengage@alpha-way.com

Question 48

What happens to the Advance Licence Fee?

Accepted Answer

It is deducted from your total rent and is not refunded at the end of your stay.

Question 49

What is the cancellation policy?

Accepted Answer

You can cancel within the cooling-off period (5 days from booking, or 48 hours if booked after 27th May 2025), or under "No Place No Pay" or "No Visa No Pay" policies. Otherwise, you must find a replacement tenant. Contact us at studentengage@alpha-way.co

Question 50

What items are not allowed in the accommodation?

Accepted Answer

For the safety and security of all residents, the following items are not allowed: heaters, washing machines, fridges, dishwashers, sun beds, dryers, slow cookers, smoke machines, humidifiers, electric blankets, DJ decks/speakers, massage chairs, air cond

Question 51

What kitchen appliances are included in the room?

Accepted Answer

Rooms already include kitchen appliances like a fridge, microwave, oven, and hob.

Question 52

What shops are nearby?

Accepted Answer

The accommodation is in central Edinburgh, with easy access to shops and city essentials.

Question 53

What size are the beds?

Accepted Answer

Standard beds are double-sized. Some upgraded room types offer a king-size bed. Get in touch with our team for more details at studentengage@alpha-way.com

Question 54

When should I book my room?

Accepted Answer

Book as early as possible, especially when applying to university, as rooms sell out quickly. Bookings for the next academic year usually open in early November.

Question 55

Who can live in the accommodation?

Accepted Answer

You must be 17+ and a full-time university student in the UK.

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