Create an online account, log in, select the academic year, choose the property and room, pay your deposit, and accept the room offer. The booking is a legally binding contract once accepted.
No, we do not charge a booking fee. You pay a deposit which is secured with a deposit protection service and refunded at the end of your tenancy.
You can cancel within 7 days (the Initial Cancellation Period) for a full deposit refund. After that, you are liable for the full rent unless you find a replacement tenant approved by the landlord. An admin fee may apply for contract changes. Please contact us for specific details.
Please contact us directly to discuss the possibility of booking if you are under 18, as policies vary by property.
Rent can be paid online via your account or by bank transfer. Specific payment details will be provided upon booking.
If you have a UK guarantor, you may be able to pay in instalments. Without a UK guarantor, you will likely need to pay the rent in full before your tenancy starts.
Payment deadlines depend on your guarantor status. You will be provided with a specific payment schedule upon booking. Rent must be paid by the time you check in.
This varies by property. Please check the specific property listing on our site for details on what utilities and services are included in the rental price.
No, all rent that is due must be paid before you can check in. Please get in touch with us early if you are having difficulties.
Please contact us for information on approved guarantor services that we accept.
A guarantor must typically be resident in the UK, over 21, and able to provide proof of address and financial stability. Please get in touch for precise requirements.
Yes, payments can be made online via your student account or by international bank transfer.
You will need a UK guarantor if you wish to pay your rent in instalments. Please call us to confirm the requirements.
Please contact us as early as possible to discuss your situation. Evidence of your loan schedule will be required, and an admin fee may apply.
Please contact us directly to discuss your sponsorship and how it affects the guarantor requirement.
No, weekly payment plans are not available.
Please contact us to book a viewing of a property.
Please get in touch with us to cancel or rearrange your viewing appointment.
Yes, you can book a room instantly online without a viewing.
A typical viewing usually takes between 15 to 20 minutes.
You will be shown the common social areas, facilities, and an example room similar to the one you would be booking.
Please contact us to arrange a virtual viewing online.
Deposit amounts vary by property. The deposit is placed into a protection scheme and cannot be used towards rent.
It is placed into a government-approved deposit protection scheme for the duration of your tenancy.
After your tenancy ends and the property is inspected. The process can take up to 28 working days. You will be contacted by the deposit protection scheme.
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Rent and fees must be paid according to the payment schedule outlined in your tenancy agreement, with most properties requiring an advance rent payment, deposit or bond, and initial instalments before check-in; move-in is not allowed until all due payments are cleared. Payments can typically be made via bank transfer, debit/credit card, online portals, or approved international payment methods, and instalment options (usually 1, 2, 3, or 4 payments) may be available depending on eligibility and guarantor requirements, while weekly payments are generally not offered. Utilities such as water, electricity, heating, internet, and sometimes contents insurance are usually included in the rent, though students must cover personal expenses like TV licences and may be exempt from council tax by providing the required proof. Missed or late payments can result in reminders, interest charges, late fees, or further action, so students facing financial difficulty or loan delays are encouraged to contact us early for support. International students can normally pay in full or by instalments (subject to guarantor rules), and all payment amounts, deadlines, and accepted methods will be confirmed in the booking documents. For any assistance or to update payment details, please contact studentengage@alpha-way.com.
A deposit or holding fee may be required to secure a booking, with amounts varying by property, and this payment typically converts into a refundable security deposit or is adjusted against initial rent depending on provider terms. Deposits are held safely in accordance with standard deposit protection regulations, often registered with a government-approved tenancy deposit scheme, and cannot be used toward rent unless explicitly stated. The deposit is refundable at the end of your tenancy once your room has been inspected and found to be in good condition, with possible deductions for damage, missing items, cleaning, or unpaid rent; refund timelines usually range from 10–28 days depending on the provider and scheme. If you disagree with any proposed charges, you have the right to dispute them through the relevant deposit protection platform, and our team can assist if needed. In certain cases, properties may require advance rent instead of a traditional deposit; such payments are generally non-refundable but count toward your first rent instalment. For any questions or issues regarding your deposit, please contact studentengage@alpha-way.com.
Cancellations are subject to the individual terms of each property and the conditions outlined in your tenancy or licence agreement. In most cases, bookings become non-refundable after confirmation, except in specific situations such as visa refusal, university place not secured, or other documented exceptional circumstances. Some properties may offer a short cooling-off period (usually 7 days) during which you can cancel for a full refund of your deposit; after this period, deposits and fees are generally non-refundable, and you may remain liable for rent until a replacement tenant is found and approved. Early move-out or cancelling after the tenancy has begun will normally require paying rent until a suitable replacement is secured, along with any admin or re-letting fees charged by the provider. Alphaway is a third-party booking platform and does not control provider decisions; all refund, cancellation, and release outcomes are determined solely by the accommodation provider under their policies and local regulations. For any cancellation request, please contact studentengage@alpha-way.com.