Question 1

Can I cancel my tenancy after moving in?

Accepted Answer

Yes, but your cancellation request will be subject to our cancellation terms. If you're thinking of cancelling, we recommend contacting us as soon as possible to discuss your options.

Question 2

How do I request an accessible room?

Accepted Answer

When booking, you can note any accessibility needs in the preferences section. Accessible facilities are available at most locations, and we do our best to accommodate all requests. If you have specific requirements, please get in touch so we can support

Question 3

How to book

Accepted Answer

Booking is simple. Choose your city, select a property and room, and follow the steps to secure your space. You'll need a valid photo ID, proof of address, and your university acceptance letter. If you'd like help during the booking process, feel free to

Question 4

What are the different types of rooms I can book?

Accepted Answer

You can usually choose from classic en-suite rooms, studios, or shared apartments. Each offers different layouts and features, including private bathrooms, kitchens, or shared living spaces. For more information about which rooms are available at your cho

Question 5

What do I do if I don't get a place at University?

Accepted Answer

If you're a first-year student and don’t receive your university offer, you may be eligible to cancel your booking. We’ll require official documentation, and in some cases, a suitable replacement tenant. Please reach out to us to talk through your situati

Question 6

What happens if my Visa is declined?

Accepted Answer

If your visa is declined and you’ve already booked, you may be able to cancel your tenancy depending on the circumstances. Proof of visa rejection will be required. Please contact us as soon as possible to discuss your options.

Question 7

Can I book with friends?

Accepted Answer

Absolutely! If you’re hoping to live with friends, let us know during your booking. We’ll try our best to place you together, depending on availability. Please get in touch with our team so we can help make arrangements.

Question 8

Can I book for summer?

Accepted Answer

Summer lets are available at select locations. To check availability, please contact our team with your preferred city and dates, and we’ll guide you from there.

Question 9

Can I view the accommodation before I book?

Accepted Answer

Yes, you’re welcome to visit before booking. Contact us with your preferred location, and we’ll arrange a viewing at a time that works for you.

Question 10

Can I pay by bank transfer?

Accepted Answer

Yes, bank transfers are accepted. Please allow a few working days for the payment to clear, and always factor this into your deadlines.

Question 11

What is the cancellation policy?

Accepted Answer

Cancellations after signing your agreement are possible, but only if a replacement tenant is found and other conditions are met. An admin fee may apply. For full details, please get in touch with us.

Question 12

Can I do a tenancy takeover?

Accepted Answer

Yes, it’s possible to arrange a tenancy takeover if you find a replacement tenant who meets the required criteria. This includes being a full-time student and agreeing to the terms of the tenancy. If you're considering a takeover, get in touch with us to

Question 13

How do I pay my rent?

Accepted Answer

You can pay your rent in full or in instalments (a guarantor is usually needed for instalment plans). Payment can be made using a debit card, direct debit, or bank transfer. To discuss your payment options or get assistance, contact our team.

Question 14

Do I need a guarantor?

Accepted Answer

If you choose to pay in instalments, you’ll usually need a UK-based guarantor. If you don’t have one, you may still be able to book by paying in full. If you’re unsure, we recommend speaking to us for guidance.

Question 15

What currencies can I use to make payments?

Accepted Answer

Payments can be made in most currencies, but keep in mind your bank may charge international transfer fees. Always check the current exchange rate when making a payment.

Question 16

Do I need a Visa to study in the UK?

Accepted Answer

Yes, international students typically need a visa to study and live in the UK. Be sure to apply once you receive your university offer. For specific visa advice, please contact your university or local embassy.

Question 17

What's included in my rent?

Accepted Answer

Rent usually includes utilities (electricity, gas, water), high-speed internet, and access to communal amenities. Some properties may also include insurance or extra features. Check your tenancy details for full inclusions or ask us for a breakdown.

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