A basic fortnightly clean is included. Additional deep cleans are available for an extra fee.

Alphaway will contact you within 48 hours to support you through the next steps and assist you till you check-in.

Book as early as possible, especially when applying to university, as rooms sell out quickly. Bookings for the next academic year usually open in early November.

Bring your own kitchen utensils, kettle, toaster, towels, duvets, and pillows. Kitchen and bedding packs are available for pre-order †” contact studentengage@alpha-way.com for more details.

Dual occupancy is available in studio rooms for an additional 20% charge. Cluster rooms are single-occupancy only. Contact studentengage@alpha-way.com for more information.

Each resident has their own mailbox for letters. Parcels are securely delivered to Reception for collection.

Exeter Central Train Station is less than a 10-minute walk away, with bus stops located directly outside the building.

For the safety and security of all residents, the following items are not allowed: heaters, washing machines, fridges, dishwashers, sun beds, dryers, slow cookers, smoke machines, humidifiers, electric blankets, DJ decks, massage chairs, air conditioning units, treadmills, weapons, flammable liquids, candles, heated clothes airers, or rechargeable e-scooters and batteries.

Free breakfast, utility bills, private bookable spaces, free-to-use bikes, on-site gym, housekeeping, regular events, and much more are included.

Full-time students are usually exempt but may need to provide proof of student status.

In the UK, you need a TV Licence if you watch live TV or BBC iPlayer. Not required in Spain.

It is deducted from your total rent and is not refunded at the end of your stay.

It’s just a 10-15 minute walk to the University of Exeter’s main campus.

No deposit is required. However, you must cover any damages before checkout.

No, smoking and vaping are not allowed inside the building.

Portland House is located in Exeter city centre, close to shops, cafés, and essential amenities.

Room selection depends on availability at the time of booking.

Rooms already include kitchen appliances like a fridge, microwave, oven, and hob.

Some room types offer an airport pickup service as an optional benefit. Get in touch with our team for more details at studentengage@alpha-way.com.

Some short-term options may be available. Contact us for details at studentengage@alpha-way.com.

The standard bed is a three-quarter size, with options to upgrade to a king-size bed depending on room type. Get in touch with our team for more details at studentengage@alpha-way.com

Unfortunately, there is no on-site parking. However, the building is centrally located with easy access to university and public transport.

Yes - there is a laundry room on-site. You just need to top up your account to use the machines.

Yes, all buildings have on-site printing facilities. Upon arrival, you will receive an email to set up your printing account, and once set up, you can add credit and start printing.

Yes, bike storage is included, along with access to free-to-use bikes.

Yes, high-speed private Wi-Fi is included.

Yes, you can book even without an offer. If your place is declined due to academic results, you can cancel free of charge by notifying us within 48 hours and providing evidence. Get in touch at studentengage@alpha-way.com.

Yes, you can get free contents insurance. Get in touch with our team for more details at studentengage@alpha-way.com.

Yes, your contract includes winter holidays. For summer stays, choose a 52-week contract.

Yes! Contact our team at studentengage@alpha-way.com to arrange a viewing.

You are committed for the full license period unless a replacement tenant is found.

You can cancel within the cooling-off period (5 days from booking, or 48 hours if booked after 27th May 2025), or under "No Place No Pay" or "No Visa No Pay" policies. Otherwise, you must find a replacement tenant. Contact us at studentengage@alpha-way.com.

You can pay in 1, 2, or 4 instalments.

You must be 17+ and a full-time university student in the UK.