Question 1

Do I need to pay a deposit?

Accepted Answer

No deposit is required. However, you must cover any damages before checkout.

Question 2

Are there printing facilities available?

Accepted Answer

Yes, all buildings have on-site printing facilities. Upon arrival, you will receive an email to set up your printing account, and once set up, you can add credit and start printing.

Question 3

Can I book a viewing before moving in?

Accepted Answer

Yes! Contact our team at studentengage@alpha-way.com to arrange a viewing.

Question 4

Do you offer short-term lets?

Accepted Answer

Some short-term options may be available. Contact us for details at studentengage@alpha-way.com.

Question 5

Do you offer airport pickup/drop-off services?

Accepted Answer

Some room types offer an airport pickup service as an optional benefit. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 6

How close is public transport to the property?

Accepted Answer

Exeter Central Train Station is less than a 10-minute walk away, with bus stops located directly outside the building.

Question 7

Is there bike storage available?

Accepted Answer

Yes, bike storage is included, along with access to free-to-use bikes.

Question 8

What are the payment options?

Accepted Answer

You can pay in 1, 2, or 4 instalments.

Question 9

Can I choose my exact room when booking?

Accepted Answer

Room selection depends on availability at the time of booking. Get in touch with our team for more details at studentengage@alpha-way.com

Question 10

Can I leave early and get a refund?

Accepted Answer

You are committed for the full license period unless a replacement tenant is found.

Question 11

Do I need a TV Licence?

Accepted Answer

In the UK, you need a TV Licence if you watch live TV or BBC iPlayer. Not required in Spain.

Question 12

Is Wi-Fi included and reliable?

Accepted Answer

Yes, high-speed private Wi-Fi is included.

Question 13

Can I smoke or vape inside?

Accepted Answer

No, smoking and vaping are not allowed inside the building.

Question 14

How close is the accommodation to universities?

Accepted Answer

It’s just a 10–15 minute walk to the University of Exeter’s main campus.

Question 15

Are there laundry facilities available?

Accepted Answer

Yes – there is a laundry room on-site. You just need to top up your account to use the machines.

Question 16

Can I book if I haven't received my university offer yet?

Accepted Answer

Yes, you can book even without an offer. If your place is declined due to academic results, you can cancel free of charge by notifying us within 48 hours and providing evidence. Get in touch at studentengage@alpha-way.com.

Question 17

How are parcels and mail handled?

Accepted Answer

Each resident has their own mailbox for letters. Parcels are securely delivered to Reception for collection.

Question 18

What happens after I book a room?

Accepted Answer

A member of our team will contact you within 48 hours to support you through the next steps. Get in touch with our team for more details at studentengage@alpha-way.com

Question 19

Can I stay during holidays?

Accepted Answer

Yes, your contract includes winter holidays. For summer stays, choose a 52-week contract.

Question 20

Who can live in the accommodation?

Accepted Answer

You must be 17+ and a full-time university student in the UK.

Question 21

When should I book my room?

Accepted Answer

Book as early as possible, especially when applying to university, as rooms sell out quickly. Bookings for the next academic year usually open in early November.

Question 22

What shops are nearby?

Accepted Answer

Portland House is located in Exeter city centre, close to shops, cafés, and essential amenities.

Question 23

Is cleaning included?

Accepted Answer

A basic fortnightly clean is included. Additional deep cleans are available for an extra fee.

Question 24

Is dual occupancy available?

Accepted Answer

Dual occupancy is available in studio rooms for an additional 20% charge. Cluster rooms are single-occupancy only. Contact studentengage@alpha-way.com for more information.

Question 25

What items are not allowed in the accommodation?

Accepted Answer

For the safety and security of all residents, the following items are not allowed: heaters, washing machines, fridges, dishwashers, sun beds, dryers, slow cookers, smoke machines, humidifiers, electric blankets, DJ decks, massage chairs, air conditioning

Question 26

What size are the beds?

Accepted Answer

The standard bed is a three-quarter size, with options to upgrade to a king-size bed depending on room type. Get in touch with our team for more details at studentengage@alpha-way.com

Question 27

What kitchen appliances are included in the room?

Accepted Answer

Rooms already include kitchen appliances like a fridge, microwave, oven, and hob.

Question 28

Do I need to pay council tax?

Accepted Answer

Full-time students are usually exempt but may need to provide proof of student status.

Question 29

Is car parking available?

Accepted Answer

Unfortunately, there is no on-site parking. However, the building is centrally located with easy access to university and public transport.

Question 30

Is contents insurance included?

Accepted Answer

Yes, you can get free contents insurance. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 31

What is the cancellation policy?

Accepted Answer

You can cancel within the cooling-off period (5 days from booking, or 48 hours if booked after 27th May 2025), or under "No Place No Pay" or "No Visa No Pay" policies. Otherwise, you must find a replacement tenant. Contact us at studentengage@alpha-way.co

Question 32

What do I need to bring when I move in?

Accepted Answer

Bring your own kitchen utensils, kettle, toaster, towels, duvets, and pillows. Kitchen and bedding packs are available for pre-order — contact studentengage@alpha-way.com for more details.

Question 33

What amenities are included in the accommodation?

Accepted Answer

Free breakfast, utility bills, private bookable spaces, free-to-use bikes, on-site gym, housekeeping, regular events, and much more are included.

Question 34

What happens to the Advance Licence Fee?

Accepted Answer

It is deducted from your total rent and is not refunded at the end of your stay.

Portland House

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