The City Arcade

Room allocation considers your preferences where possible, such as flat type, floor, or sharing arrangement. Priority is given on a first-come, first-served basis.

You'll need to pay a holding deposit to reserve your room. This amount is usually adjusted against your first rent instalment or becomes part of your refundable security deposit, depending on the provider. Get in touch with our team for more details at st

You're responsible for keeping your room clean. In shared flats, you and your flatmates are expected to clean common areas unless a cleaning service is provided.

You can report maintenance issues to the accommodation team. Most properties aim to resolve problems promptly.

No, all student accommodations are non-smoking. Designated smoking areas may be available outside the building.

You may be able to cancel your booking with proof of visa rejection. Get in touch with our team for more details at [email protected].

Rooms are usually furnished with a bed, study desk, chair, wardrobe, and storage space. Kitchen and bathroom features vary by room type.

Accommodations are fitted with security features like CCTV, secure fob access, and on-site staff for your safety.

Some properties offer summer stays. Let us know your plans, and we’ll help you explore available options. Get in touch with our team for more details at [email protected]

Yes, high-speed Wi-Fi is available in both rooms and communal areas, usually included in your rent.

Some accommodations include basic contents insurance. You can upgrade your policy if needed.

A guarantor is someone who agrees to pay your rent if you're unable to. It's a common requirement for most bookings.

You must be at least 18 years old at the time of check-in to book a room.

Most properties allow small kitchen appliances, but open-flame devices and certain high-wattage items may be restricted. Always check the rules before bringing anything.

Most students can choose between full payment or instalments, depending on eligibility. Check the available plans at the time of booking.

Full-time students are usually exempt from council tax. You may need to provide proof of your student status.

Most utilities like water, electricity, heating, and internet are included. Always check what's covered in your rent.

You’ll typically need a valid photo ID, booking confirmation, and any relevant payment receipts.

If conflicts arise, you can speak to the on-site team for support. Room swaps may be considered, depending on availability.

Early move-in may be possible if the room is ready. Get in touch with our team for more details at [email protected].

Many providers offer 1, 3, or 4 instalment options. The number depends on your guarantor status and the property’s policy.

Yes, most properties accept grocery and parcel deliveries. Some have secure parcel lockers or reception handling.

Some properties may offer female-only flats or sections. Get in touch with our team for more details at [email protected].

No, pets are not allowed in student accommodations.

You can cancel your booking within 14 days of receiving the Accommodation Offer (England/Wales) or confirmation email (Scotland) for a full deposit refund. After this period, cancellations are possible for visa rejection or if first-year students do not m

Yes, guests are generally allowed for short stays. You’ll be responsible for their behaviour, and some restrictions may apply based on property rules.

Some properties accept international guarantors or work with third-party services. Get in touch with our team for more details at [email protected].

Most accommodations run social events throughout the year to help students meet and connect.

You’ll remain liable for rent unless a replacement tenant is found. Get in touch with our team for more details at [email protected].

Rent can be paid via bank transfer or online card payment. You’ll receive instructions once your booking is confirmed.