The City Arcade

John Street, Exeter, EX1 1BL

CLEARING 2026

book for less- call now (T&Cs apply)

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Starting from£174/week
The City Arcade provides modern en-suite rooms near the University of Exeter, with shared kitchens, a communal lounge, and bike storage. Everything is included in the rent, making it an ideal place for students to live.

Amenities

CCTV
Laundry
Free Wifi
Bike Storage
24/7 Security
Communal Lounge
All Bills Inclusive
On Site Maintenance
Communal Kitchen & Dining

No rooms available.

Payment Policy

Rent and fees must be paid according to the schedule in your tenancy agreement. Most properties require an advance payment, such as a deposit, bond, or first instalment before move-in, and check-in is only permitted once all due payments are cleared. 

Payments can typically be made via bank transfer, debit/credit card, online portals, or approved international payment services. Instalment options (1, 2, 3, or 4 payments) may be available depending on eligibility and guarantor requirements; weekly payments are generally not offered. 

Most student accommodations include utilities such as water, electricity, heating, internet, and sometimes contents insurance, while personal expenses like TV licences remain your responsibility. 

Late or missed payments may result in reminders, interest, late fees, or further action. If you anticipate delays due to loans or other circumstances, reach out early for assistance. 
 For payment-related support, contact studentengage@alpha-way.com. 

Deposit Policy

A deposit or holding fee may be required to secure your booking, and the amount varies by property. This payment may later convert into a refundable security deposit or be adjusted against your first rent instalment, depending on the provider. Deposits are held safely under standard protection regulations and, unless stated otherwise, cannot be used toward rent. 

Your deposit is refundable at the end of your tenancy once the accommodation team has inspected your room. Deductions may apply for damage, missing items, cleaning, or unpaid rent. Refund timelines generally range from 10-28 days. If you disagree with any charge, you can dispute it through the relevant deposit protection scheme. 

Some properties request advance rent instead of a deposit; these payments are usually non-refundable but contribute to your first rent instalment. 
 For any questions regarding your deposit, please contact studentengage@alpha-way.com. 

Cancellation Policy

Cancellation terms depend on the policies of the individual accommodation provider and the conditions in your tenancy or licence agreement. In most cases, bookings become non-refundable after confirmation unless you meet specific exemption criteria, such as visa refusal, university non-admittance, or other verified exceptional circumstances. 

Some providers offer a short cooling-off period (usually around 7 days) during which you may cancel for a full refund of your deposit. After this period, deposits and fees are typically non-refundable, and you may remain liable for rent until a replacement tenant is found and approved. 

Cancelling after your tenancy begins or leaving early usually requires paying rent until a suitable replacement is secured, along with any applicable admin or re-letting fees. 

Alphaway is a third-party platform, and all final decisions regarding refunds or releases rest with the accommodation provider. 
 For cancellation support, contact studentengage@alpha-way.com. 

Frequently Asked Questions

Can I bring pets?

How do you allocate rooms?

How secure is the building?

How do I make rent payments?

What’s included in the room?

The City Arcade - Student Accommodation in Exeter | Alphaway