Question 1

Am I eligible to live here? Do I need to be a student?

Accepted Answer

Only full-time students are eligible to live at this property. You may be required to provide proof of student status. Please contact us at studentengage@alpha-way.com if your student status changes.

Question 2

How can I pay?

Accepted Answer

Payments can be made by Mastercard, Visa debit/credit card, or Western Union in UK Sterling. Late payments incur interest at 3% above the Bank of England base rate. Contact studentengage@alpha-way.com for guidance.

Question 3

What if I cannot get a Visa to study in the UK?

Accepted Answer

If your visa is refused and you haven’t collected your keys, you may be released from your tenancy with valid proof. Contact studentengage@alpha-way.com.

Question 4

When will we receive the cashback for a group booking?

Accepted Answer

Cashback is applied to your September rent or your first payment if paid in full—if all terms are met. Contact studentengage@alpha-way.com for more info.

Question 5

How can I get my deposit back?

Accepted Answer

Deposits are released via the Deposit Protection Service after your room is inspected and found free of damage. Submit a Council Tax exemption certificate. Contact studentengage@alpha-way.com for help.

Question 6

Is there a limit to how many people I refer?

Accepted Answer

No limit, but each referral must complete their booking using your student ID. Email studentengage@alpha-way.com for more info.

Question 7

Who is eligible to apply for the group booking promotion?

Accepted Answer

Students booking together in a shared flat of 3+ bedrooms may be eligible. Confirm with studentengage@alpha-way.com.

Question 8

Who is eligible to apply for the refer a friend promotion?

Accepted Answer

Anyone referred by a current or upcoming resident is eligible, if the booking meets the promotion terms. Email studentengage@alpha-way.com for more.

Question 9

Will I receive referral cash back if my friend cancels their booking?

Accepted Answer

No. Cashback is only applied when the referred person completes their booking and fulfills their payment obligations. Email studentengage@alpha-way.com for details.

Question 10

How do I change my payment details?

Accepted Answer

Contact studentengage@alpha-way.com and our team will guide you through the process. Allow 3 working days for changes to take effect.

Question 11

Do I need a Guarantor?

Accepted Answer

Yes, a UK-based parent or legal guardian must act as guarantor. If you’re an overseas student without one, contact studentengage@alpha-way.com to discuss options.

Question 12

How do I get my refund?

Accepted Answer

Refunds are returned to the original payment method. Please keep the account/card active. No compensation for currency changes or bank charges. For help, contact studentengage@alpha-way.com.

Question 13

How will I receive the cash back for referring a friend?

Accepted Answer

Cashback is credited to your rent account once the referred student completes their booking. Contact studentengage@alpha-way.com for details.

Question 14

My Partner and I are both Students; can we share a room?

Accepted Answer

A limited number of studios may be available for dual occupancy at an additional charge. Contact studentengage@alpha-way.com to check availability.

Question 15

Is there a cooling off/cancellation period?

Accepted Answer

Please contact studentengage@alpha-way.com for our current cancellation policy.

Question 16

Can I apply a group booking offer to an existing booking?

Accepted Answer

Group booking offers must be mentioned at the time of application with the group leader’s Student ID. Retrospective applications may be considered within 30 days if valid evidence is provided. Contact studentengage@alpha-way.com for more details.

Question 17

How long will the tenancy be for?

Accepted Answer

Tenancy lengths are defined in your Tenancy Agreement, generally under Assured Shorthold Tenancies. Contact studentengage@alpha-way.com for more info.

Question 18

What if I want to terminate my agreement and move out?

Accepted Answer

Notify us in writing and complete a Re-Let Form. You’re responsible for rent until a replacement is found or the tenancy ends. Admin charges apply. Contact studentengage@alpha-way.com.

Question 19

Can I apply a referral offer to an existing booking?

Accepted Answer

Referral codes must be applied at the time of booking to be valid. Retrospective applications may be considered within 30 days if valid evidence is provided. Contact studentengage@alpha-way.com for more details.

Question 20

What dates are rental payments due?

Accepted Answer

Payment dates are outlined in your Tenancy Agreement. For help or portal access, email studentengage@alpha-way.com.

Question 21

What if I fail my end-of-year exams or A Levels and don’t get a place?

Accepted Answer

If you provide written proof within 7 days of results and before 1st September, you’ll be released from the contract and your deposit refunded. Email studentengage@alpha-way.com for guidance.

Question 22

How do we book as a group?

Accepted Answer

Nominate a lead tenant to complete their application first and share their Student ID. All group members must apply within 7 days using that ID. Contact studentengage@alpha-way.com for assistance.

Question 23

Can I live in a female only apartment?

Accepted Answer

We cannot guarantee room allocation preferences such as female-only apartments. For more information, contact studentengage@alpha-way.com.

Question 24

How will I pay my rent?

Accepted Answer

Rent is paid termly in advance by debit or credit card. Guarantor info is required. Students without a UK guarantor may need to pay upfront. Contact studentengage@alpha-way.com for guidance.

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