Our full termination policy can be found within your online account.

You may cancel your tenancy agreement within 7 days of making your booking (the Initial Cancellation Period), and your full security deposit will be refunded. Please note that a £20 deduction will apply for refunds made to non-UK bank accounts to cover international banking charges.

If you choose to cancel after the Initial Cancellation Period or once your tenancy has begun, you will remain responsible for the rent and any applicable fees for the full tenancy term. However, your liability may end earlier if you find a suitable replacement tenant approved by the landlord, who has completed all required deposit and rent payments. Your tenancy will only be officially terminated once these payments have been received.

Where a replacement tenant is arranged, a £50 contract amendment fee will apply. This must be paid within 14 days or will be deducted from your deposit. Once the new tenancy officially starts, you will be released from your tenancy agreement.

• To book a room, you can email at contact@alpha-way.com. 
  
  Once an application is processed and a room offer is made, you have 5 calendar days to accept the offer and pay the deposit. Once these steps are done, the booking is complete, and you have entered a legally binding contract.
  
  You should be certain that you understand the terms of this legally binding contract before accepting it.
  
  If one of the steps is not completed within the 5 days, the offer will expire and be removed. An offer can be reissued if necessary, but there is no guarantee that the same room will be available, or that the same price or promotion will be available.
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Alphaway do not charge a booking fee. When you accept your room offer, you’ll be asked to pay a deposit to secure your room which is secured with a deposit protection service and refunded at the end of your tenancy.

Some properties have car parking facilities available for a small charge, you can reach out  at  contact@alpha-way.com or speak to your property team directly if you would like to reserve car parking.

When you come to pick up your keys you need to bring some photographic ID. To find out what else you may reach out at contact@alpha-way.com. 

Deposits vary by property and your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

The deposit you pay when making the application cannot be used towards a rent instalment as this is secured with a deposit protection scheme for the duration of your tenancy.

Your deposit will be securely held in a tenancy deposit protection scheme throughout the academic year and will be returned at the end of your contract, subject to the terms of your tenancy agreement.

To protect students from fraudulent activity, Prestige Student Living advises against booking rooms through private individuals or third parties claiming to offer exclusive deals or special room availability. While measures such as ID and university verification are in place, some individuals may still attempt to resell rooms at inflated prices. Any requests for additional charges such as application, administration, service, or takeover fees that are not listed on the official website should be treated as fraudulent. If you are unsure about the legitimacy of a room offer, please contact Prestige Student Living directly before making any payment.

Your deposit is securely protected through an approved deposit protection scheme and will be returned once your tenancy ends and your room inspection has been completed. Any deductions may apply for outstanding charges or damages to the room or communal areas, in line with your tenancy agreement. Refunds can take up to 30 working days to process, and you will be contacted by the relevant deposit protection scheme to authorise the repayment and provide your bank details. Please note that refunds to non-UK bank accounts may incur additional bank charges, and all payments will be processed in GBP.

We recommend contacting your property team first, either in person, by phone, or via email, as they will be happy to assist with any specific queries you may have.

For more information about the support and funding you may be eligible for, please contact the Student Finance company on 0300 100 0607.

Yes, we have Accessible Room are available. Please contact us at contact@alpha-way.com  for further queries.