A guarantor is someone over 25 who takes financial responsibility for your tenancy if you’re unable to pay.

Advance rent is typically a non-refundable upfront payment (often £250) that counts towards your first rent instalment. In most cases, deposits are no longer required. Get in touch with our team for more details at studentengage@alpha-way.com.

Advance rent is usually required at the time of booking unless you meet exemption criteria such as rebooking or paying in full. Get in touch with our team for more details at studentengage@alpha-way.com.

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

Any full-time student with a valid guarantor and payment details can book a room. Team Alphaway is here to guide you step by step.

Choose your preferred city, property, contract length, and room type. Submit your application through Alphaway platform. We will then guide you through the next steps. For more details, get in touch with our team.

Full-time students usually don't need to pay council tax, but you may need to notify your local council. If your student status changes during your tenancy, you might become liable. Get in touch with our team for more details at studentengage@alpha-way.com.

If you watch live or on-demand TV, you will need a TV Licence. This applies regardless of your device.

If you’re struggling to pay rent, contact us as soon as possible to discuss your options. Get in touch with our team at studentengage@alpha-way.com.

If your student visa is refused, you may cancel your tenancy by providing the visa rejection letter within 7 days of receiving it. Get in touch with our team for assistance at studentengage@alpha-way.com.

In some cases, arrangements can be made if your student loan is delayed. Proof of loan dates may be required. Get in touch with our team at studentengage@alpha-way.com.

In some cases, especially for international students, payment by bank transfer may be allowed. Get in touch with our team for more details at studentengage@alpha-way.com.

No, subletting is not permitted.

Rooms for the next academic year are typically released around November. Availability is first-come-first-served, so it’s best to book early.

Some properties offer dual occupancy studio rooms, but most rooms are for single occupancy only.

Usually, your first instalment or advance rent must be paid before you move in. If you’re experiencing issues, get in touch with our team at studentengage@alpha-way.com.

We continue to provide a home to students, even with the differences that the 2020/2021 academic year has brought. We continue to adjust our services and ensure that we are operating as safely as possible, in line with advice from the relevant authorities. Our properties continue to remain operationally open even over the Christmas period. This means if students choose not to continue to use their room, they still need to make rent payments as per their contracts.

We recommend arranging your own contents insurance to ensure your personal belongings are protected during your stay.

Yes, you may be eligible to cancel without penalty. Get in touch with our team for more details at studentengage@alpha-way.com.

Yes, you may cancel your booking by providing your visa rejection letter. Get in touch with our team for more details at studentengage@alpha-way.com.

You can only cancel your booking within 7 days cool-off period from the date of booking confirmation. Cancelled post cool-off period, additional charges will be applied unless you find a replacement. For clarification reach out to team Alphaway.

You can pay by credit/debit card, or direct debit. Some international students may be allowed to pay via bank transfer. Get in touch with our team for more details at studentengage@alpha-way.com.

You can request to live with friends by making a group booking. Everyone in the group must meet the booking requirements and room availability cannot be guaranteed. Get in touch with our team for more details at studentengage@alpha-way.com.

You may be eligible to cancel without penalty. Proof must be submitted within 7 days of your results. Get in touch with our team for more details at studentengage@alpha-way.com.

You may cancel within the cooling-off period, but charges could apply if you cancel later unless you meet special conditions. Get in touch with our team for more details at studentengage@alpha-way.com.

You may still be liable for rent unless a replacement is found or an exception applies. Get in touch with our team for more details at studentengage@alpha-way.com.

Your instalment schedule outlines your rent due dates and amounts. The number of instalments depends on your residency status and the property's policy. Get in touch with our team for more details at studentengage@alpha-way.com.

Create an online account, log in, select the academic year, choose the property and room, pay your deposit, and accept the room offer. The booking is a legally binding contract once accepted.

No, we do not charge a booking fee. You pay a deposit which is secured with a deposit protection service and refunded at the end of your tenancy.

You can cancel within 7 days (the Initial Cancellation Period) for a full deposit refund. After that, you are liable for the full rent unless you find a replacement tenant approved by the landlord. An admin fee may apply for contract changes. Please contact us for specific details.

Please contact us directly to discuss the possibility of booking if you are under 18, as policies vary by property.

Rent can be paid online via your account or by bank transfer. Specific payment details will be provided upon booking.

If you have a UK guarantor, you may be able to pay in instalments. Without a UK guarantor, you will likely need to pay the rent in full before your tenancy starts.

Payment deadlines depend on your guarantor status. You will be provided with a specific payment schedule upon booking. Rent must be paid by the time you check in.

This varies by property. Please check the specific property listing on our site for details on what utilities and services are included in the rental price.

No, all rent that is due must be paid before you can check in. Please get in touch with us early if you are having difficulties.

Please contact us for information on approved guarantor services that we accept.

A guarantor must typically be resident in the UK, over 21, and able to provide proof of address and financial stability. Please get in touch for precise requirements.

Yes, payments can be made online via your student account or by international bank transfer.

You will need a UK guarantor if you wish to pay your rent in instalments. Please call us to confirm the requirements.

Please contact us as early as possible to discuss your situation. Evidence of your loan schedule will be required, and an admin fee may apply.

Please contact us directly to discuss your sponsorship and how it affects the guarantor requirement.

No, weekly payment plans are not available.

Please contact us to book a viewing of a property.

Please get in touch with us to cancel or rearrange your viewing appointment.

Yes, you can book a room instantly online without a viewing.

A typical viewing usually takes between 15 to 20 minutes.

You will be shown the common social areas, facilities, and an example room similar to the one you would be booking.

Please contact us to arrange a virtual viewing online.

Deposit amounts vary by property. The deposit is placed into a protection scheme and cannot be used towards rent.

It is placed into a government-approved deposit protection scheme for the duration of your tenancy.

After your tenancy ends and the property is inspected. The process can take up to 28 working days. You will be contacted by the deposit protection scheme.