Question 1

How do I cancel my booking?

Accepted Answer

Cancellation may be possible under specific conditions like visa refusal or course deferral. In most cases, documentation is required and a cancellation fee may apply. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 2

Can I choose who I live with in a shared flat?

Accepted Answer

If available, you may be able to see who has already booked in a shared flat or request to live with friends through a group booking. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 3

Can I swap my room?

Accepted Answer

Room swaps may be possible after moving in, depending on availability and property policies. A fee may apply. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 4

How can I leave my room if I’m still in contract?

Accepted Answer

You may need to arrange a tenancy takeover. A replacement student must agree to take over your contract before you can be released. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 5

How can I make a complaint?

Accepted Answer

Complaints should be made through the appropriate property support channel. This process may vary. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 6

Can I move in early?

Accepted Answer

Early move-in may be available depending on the room’s availability and property policy. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 7

When are my instalments due?

Accepted Answer

Rent is typically paid in instalments throughout the year. Exact dates and payment structures may differ depending on the property. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 8

Can I book if I'm under 18?

Accepted Answer

Most student accommodations require residents to be 18 or over. Age policies may vary by property. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 9

Can I bring pets?

Accepted Answer

Pets are usually not allowed. Exceptions may be made for assistance animals in some cases. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 10

Who can be my guarantor?

Accepted Answer

A guarantor is usually someone over 21, financially stable, and not a full-time student. Requirements may vary by property. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 11

Do I need to clean my accommodation when I move out?

Accepted Answer

Yes, rooms should be cleaned before moving out to avoid possible cleaning charges. Check-out requirements may vary. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 12

Can I choose where my room is in the building?

Accepted Answer

Yes, you can usually select from available rooms during the booking process, including room location preferences.

Question 13

Can I move out early?

Accepted Answer

You're usually liable for rent until the end of your tenancy unless you find a replacement tenant. Rules and fees may apply. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 14

Can I share my room with my partner?

Accepted Answer

Some properties offer dual occupancy options in studio rooms, typically if both residents are students. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 15

There’s damage in the flat, will I be charged for it?

Accepted Answer

You may be charged for damage, especially if it is intentional or not reported. Shared area damage may be split among tenants if no one claims responsibility. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 16

What happens to my booking fee?

Accepted Answer

Booking fees are often non-refundable but may be credited toward your rent or refunded if certain cancellation conditions are met. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 17

What happens if I can’t afford my rent?

Accepted Answer

If you're facing financial difficulty, it's important to seek help early. A guarantor is usually required and may be responsible for missed payments. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 18

How do I book?

Accepted Answer

Booking a room is usually a quick online process and may require payment of a non-refundable booking fee. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 19

What can’t I bring?

Accepted Answer

Most properties restrict items for safety reasons, such as candles, heaters, and gas appliances. Specific banned item lists may differ. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 20

Can I make a group booking?

Accepted Answer

Group bookings are often allowed if you want to live with friends. Availability may vary depending on the property. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 21

Can I pay my rent using a bank transfer?

Accepted Answer

Many properties accept bank transfers, though processing times and accepted methods may vary. Get in touch with our team for more details at studentengage@alpha-way.com.

Marsden House

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Bronze En-Suite

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