Question 1

Am I allowed to bring my bike?

Accepted Answer

Yes, bike storage is available at all residences. Bikes must not be stored in rooms, corridors, or communal areas. Storage is at your own risk.

Question 2

Are kitchen essentials and bedding included in my room?

Accepted Answer

Basic appliances are provided. You need to bring your own cutlery, crockery, cooking utensils, and bed linen (duvet, pillows, sheets, towels).

Question 3

Are there any additional services not included?

Accepted Answer

Most things are included, but the following aren't: vending machines, pay-as-you-go laundry, extra room cleans, and rental of equipment via in-house machines. Kitchen packs are also available for purchase — get in touch with our team for details at studen

Question 4

Are you able to sublet your room if you no longer need it?

Accepted Answer

No, subletting is not permitted. Get in touch with our team for more details at studentengage@alpha-way.com

Question 5

Can I bring an electric scooter with me?

Accepted Answer

No, electric scooters are not allowed or to be charged anywhere in the building.

Question 6

Can I bring my pets?

Accepted Answer

No pets are allowed, except for visits and only with prior management approval.

Question 7

Can I change my room after moving in?

Accepted Answer

Room changes are possible based on availability and valid reasons. Prices may vary. Get in touch with our team for more details at studentengage@alpha-way.com

Question 8

Can I choose the person to share a double room with?

Accepted Answer

You may be able to share a double room by booking the same flat number at the time of booking. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 9

Can I personalise my room?

Accepted Answer

Yes, but don't damage the walls or furnishings. The room must be returned in its original condition.

Question 10

Can I stay for the summer or just a semester?

Accepted Answer

Yes, summer and semester stays are available. Contact our team for more info at studentengage@alpha-way.com.

Question 11

Do I need a guarantor to book?

Accepted Answer

A guarantor is required for bookings at Aravaca, Plaza Castilla, El Porvenir, and Malvarrosa. No guarantor is needed for stays at Príncipe Pío.

Question 12

Do I need to pay anything to secure my room?

Accepted Answer

Yes, a €150 non-refundable registration fee and €600 refundable security deposit are required. Get in touch with our team for more details at studentengage@alpha-way.com

Question 13

Do you have laundry facilities?

Accepted Answer

Yes, all buildings have 24/7 laundry rooms.

Question 14

Do you offer dual occupancy?

Accepted Answer

No, dual occupancy is not available.

Question 15

How do I book a room?

Accepted Answer

You can book directly via our website or contact the team at studentengage@alpha-way.com for assistance.

Question 16

I need to cancel my reservation. How can I do this?

Accepted Answer

Please get in touch with our team at studentengage@alpha-way.com to discuss cancellation options.

Question 17

I'm an international student thinking about coming to Spain — what should I know?

Accepted Answer

Reach out to our team at studentengage@alpha-way.com for guidance tailored to international students.

Question 18

If I book now, can I cancel my contract?

Accepted Answer

Yes, you can cancel under our "no visa, no pay" and "no place, no pay" guarantees. Terms apply. For more details, contact us at studentengage@alpha-way.com.

Question 19

If I get sick, what should I do?

Accepted Answer

Inform the reception team for guidance. For additional support, get in touch with our team at studentengage@alpha-way.com.

Question 20

Is the agreement for my room a legally binding contract?

Accepted Answer

Yes, the room agreement is legally binding once accepted. Get in touch with our team for more details at studentengage@alpha-way.com

Question 21

Is there catering available if I don't want to cook?

Accepted Answer

Yes, our on-site restaurant serves breakfast, lunch, and dinner. Get in touch with our team for more details at studentengage@alpha-way.com

Question 22

What are the guest policies?

Accepted Answer

Day guests: allowed 8am–midnight. One overnight guest allowed for 2 nights/month. Guests must be 18+ and have photo ID. You are responsible for them during their stay. Get in touch with our team for more details at studentengage@alpha-way.com

Question 23

What communal spaces are included?

Accepted Answer

Communal spaces vary by residence. Most include a gym, study areas, lounges, dining rooms, gaming or cinema rooms.

Question 24

What contract lengths are available?

Accepted Answer

We offer a range of contracts for the 2025–26 year, including summer and semester stays. Get in touch with our team for more details at studentengage@alpha-way.com

Question 25

What happens if something in my room breaks or needs replacing?

Accepted Answer

Inform the reception team as soon as possible so they can arrange maintenance. For more help, get in touch with our team at studentengage@alpha-way.com.

Question 26

What if I have a disability or special requirement?

Accepted Answer

Accessible rooms may be available, depending on the property. Please share any medical or accessibility needs during your booking process. For more details, get in touch with our team at studentengage@alpha-way.com.

Question 27

What is included in my room?

Accepted Answer

Inclusions vary by room type. Studios typically come with a bed, en-suite, study area, and private kitchenette. En-suites usually include a private bathroom and shared kitchen. For full details, get in touch with our team at studentengage@alpha-way.com.

Question 28

What room types are available?

Accepted Answer

You can usually choose between en-suite rooms in shared flats or private studios with your own kitchen and bathroom. For options at your preferred location, contact our team at studentengage@alpha-way.com.

Question 29

What security measures are in place?

Accepted Answer

Most properties include features like 24/7 CCTV and on-site staff. For specific details, get in touch with our team at studentengage@alpha-way.com.

Question 30

Will I have internet in my room?

Accepted Answer

Yes, high-speed Wi-Fi is typically available throughout the building and included in the rent.

Question 31

Will my room be cleaned?

Accepted Answer

Rooms are generally self-serviced. Common areas are usually cleaned regularly, but room cleaning is not included. For more details, reach out to our team at studentengage@alpha-way.com.

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