Question 1

When and how do I pay my rent?

Accepted Answer

Rent is usually due in instalments as outlined in your tenancy agreement. You can also choose to pay in full upfront. Payments can typically be made via your online account using debit or credit cards. You're welcome to contact our team if you need help u

Question 2

What is the process if I decide to move out early?

Accepted Answer

If you need to end your tenancy early, you’ll usually be responsible for finding a replacement tenant. You're welcome to contact our team if you have further questions.

Question 3

What types of rooms are on offer?

Accepted Answer

Room types vary by property and include en-suites, studios, and shared flats. You can view all available options during the booking process.

Question 4

Do I need a guarantor?

Accepted Answer

A UK-based guarantor is required if you prefer to pay in instalments. If you don’t have one, you may choose to pay your rent in full at the start of your tenancy. Alternatively, we can guide you toward third-party guarantor services—you're welcome to cont

Question 5

How do I receive my post and packages?

Accepted Answer

Mail and packages can usually be received at on-site collection points or parcel lockers, depending on the property. You'll get full info after check-in.

Question 6

How do I continue a booking if it timed out?

Accepted Answer

If your booking session times out, simply log back into your account and select a new room. Make sure to complete the process fully to avoid cancellation.

Question 7

Can I stay over the summer if I find work?

Accepted Answer

Yes, if space allows. Summer extensions are often available—you're welcome to contact our team if you have further questions.

Question 8

What do I need to bring with me that my accommodation doesn’t already provide?

Accepted Answer

You should bring your own bedding, towels, kitchen utensils, and essentials like hangers or a laundry basket. Many students coordinate with flatmates after arrival to share kitchen items.

Question 9

Can I personalise my room?

Accepted Answer

Yes, you can personalise your space with non-damaging decorations like photos or plants. Avoid adhesives or anything that might damage walls or furniture.

Question 10

Can I smoke in my flat?

Accepted Answer

No, smoking (including vapes and e-cigarettes) is not permitted inside flats or buildings. Use designated outdoor smoking areas only.

Question 11

Can I park on-site?

Accepted Answer

Parking availability varies by property. Feel free to reach out to us if you’d like more guidance before booking.

Question 12

What are the internet and Wi-Fi facilities like?

Accepted Answer

All rooms include high-speed internet access. This is included in your rent. Our support team can assist if you face connectivity issues.

Question 13

What happens if I forget to pay my rent?

Accepted Answer

If rent is missed, reminders will be sent and support offered. Continued non-payment may lead to further action, so please notify us early if you’re facing difficulties.

Question 14

What’s included in the rent?

Accepted Answer

Rent typically covers all utility bills (electricity, gas, water), high-speed Wi-Fi, and access to shared amenities such as gyms and study areas. Laundry and vending machines may incur separate charges.

Question 15

Can I store my belongings over the summer?

Accepted Answer

Storage over summer depends on your contract length and upcoming bookings. Need more info? Our team is happy to assist.

Question 16

Can I choose which flat I would like to be allocated to?

Accepted Answer

Yes, you can often choose your specific room or flat during the booking process, depending on availability. If you’re booking with friends, coordinate your bookings to select rooms in the same flat where possible. This gives you more control over where an

Question 17

Can I extend my contract if I need to?

Accepted Answer

Yes, contract extensions are sometimes available. For anything not covered here, just drop us a message.

Question 18

Can I move in earlier than my tenancy start date?

Accepted Answer

Yes, early move-in may be possible depending on availability. Need more info? Our team is happy to assist.

Question 19

Can I have guests over?

Accepted Answer

Guests are typically allowed for short stays (e.g., up to 2 nights). Be mindful of your flatmates and follow any site-specific rules.

Question 20

What is advanced rent?

Accepted Answer

Advanced rent is a prepayment (usually around £150) made at the time of booking. It’s deducted from your first rent instalment. If you cancel within the cooling-off period or can’t proceed due to visa/university issues, you may be eligible for a refund.

Question 21

Can I book for September?

Accepted Answer

Yes, booking for September is possible. You can explore available rooms and book online at your convenience. A 7-day cooling-off period is available after booking, during which cancellations are accepted. Beyond this period, cancellation is subject to you

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