A UK-based guarantor is required if you prefer to pay in instalments. If you don’t have one, you may choose to pay your rent in full at the start of your tenancy. Alternatively, we can guide you toward third-party guarantor services—you're welcome to contact our team if you have further questions.

Advanced rent is a prepayment (usually around £150) made at the time of booking. It’s deducted from your first rent instalment. If you cancel within the cooling-off period or can’t proceed due to visa/university issues, you may be eligible for a refund.

All rooms include high-speed internet access. This is included in your rent. Our support team can assist if you face connectivity issues.

Guests are typically allowed for short stays (e.g., up to 2 nights). Be mindful of your flatmates and follow any site-specific rules.

If rent is missed, reminders will be sent and support offered. Continued non-payment may lead to further action, so please notify us early if you’re facing difficulties.

If you need to end your tenancy early, you’ll usually be responsible for finding a replacement tenant. You're welcome to contact our team if you have further questions.

If your booking session times out, simply log back into your account and select a new room. Make sure to complete the process fully to avoid cancellation.

Mail and packages can usually be received at on-site collection points or parcel lockers, depending on the property. You'll get full info after check-in.

No, smoking (including vapes and e-cigarettes) is not permitted inside flats or buildings. Use designated outdoor smoking areas only.

Parking availability varies by property. Feel free to reach out to us if you’d like more guidance before booking.

Rent is usually due in instalments as outlined in your tenancy agreement. You can also choose to pay in full upfront. Payments can typically be made via your online account using debit or credit cards. You're welcome to contact our team if you need help understanding your payment schedule.

Rent typically covers all utility bills (electricity, gas, water), high-speed Wi-Fi, and access to shared amenities such as gyms and study areas. Laundry and vending machines may incur separate charges.

Room types vary by property and include en-suites, studios, and shared flats. You can view all available options during the booking process.

Storage over summer depends on your contract length and upcoming bookings. Need more info? Our team is happy to assist.

Yes, booking for September is possible. You can explore available rooms and book online at your convenience. A 7-day cooling-off period is available after booking, during which cancellations are accepted. Beyond this period, cancellation is subject to your tenancy agreement. If you’re unable to proceed due to denied visas, failed results, or health/family reasons, feel free to reach out to us if you'd like more guidance.

Yes, contract extensions are sometimes available. For anything not covered here, just drop us a message.

Yes, early move-in may be possible depending on availability. Need more info? Our team is happy to assist.

Yes, if space allows. Summer extensions are often available—you're welcome to contact our team if you have further questions.

Yes, you can often choose your specific room or flat during the booking process, depending on availability. If you’re booking with friends, coordinate your bookings to select rooms in the same flat where possible. This gives you more control over where and with whom you live.

Yes, you can personalise your space with non-damaging decorations like photos or plants. Avoid adhesives or anything that might damage walls or furniture.

You should bring your own bedding, towels, kitchen utensils, and essentials like hangers or a laundry basket. Many students coordinate with flatmates after arrival to share kitchen items.

A guarantor is someone who agrees to pay your rent if you're unable to. It's a common requirement for most bookings.

Accommodations are fitted with security features like CCTV, secure fob access, and on-site staff for your safety.

Early move-in may be possible if the room is ready. Get in touch with our team for more details at studentengage@alpha-way.com.

Full-time students are usually exempt from council tax. You may need to provide proof of your student status.

If conflicts arise, you can speak to the on-site team for support. Room swaps may be considered, depending on availability.

Many providers offer 1, 3, or 4 instalment options. The number depends on your guarantor status and the property’s policy.

Most accommodations run social events throughout the year to help students meet and connect.

Most properties allow small kitchen appliances, but open-flame devices and certain high-wattage items may be restricted. Always check the rules before bringing anything.

Most students can choose between full payment or instalments, depending on eligibility. Check the available plans at the time of booking.

Most utilities like water, electricity, heating, and internet are included. Always check what's covered in your rent.

No, all student accommodations are non-smoking. Designated smoking areas may be available outside the building.

No, pets are not allowed in student accommodations.

Rent can be paid via bank transfer or online card payment. You’ll receive instructions once your booking is confirmed.

Room allocation considers your preferences where possible, such as flat type, floor, or sharing arrangement. Priority is given on a first-come, first-served basis.

Rooms are usually furnished with a bed, study desk, chair, wardrobe, and storage space. Kitchen and bathroom features vary by room type.

Some accommodations include basic contents insurance. You can upgrade your policy if needed.

Some properties accept international guarantors or work with third-party services. Get in touch with our team for more details at studentengage@alpha-way.com.

Some properties may offer female-only flats or sections. Get in touch with our team for more details at studentengage@alpha-way.com.

Some properties offer summer stays. Let us know your plans, and we’ll help you explore available options. Get in touch with our team for more details at studentengage@alpha-way.com

Yes, guests are generally allowed for short stays. You’ll be responsible for their behaviour, and some restrictions may apply based on property rules.

Yes, high-speed Wi-Fi is available in both rooms and communal areas, usually included in your rent.

Yes, if you're booking with friends, you can request to stay together. Let us know in advance, and we’ll do our best to accommodate your preferences. Get in touch with our team for more details at studentengage@alpha-way.com

Yes, most properties accept grocery and parcel deliveries. Some have secure parcel lockers or reception handling.

You can cancel your booking within 14 days of receiving the Accommodation Offer (England/Wales) or confirmation email (Scotland) for a full deposit refund. After this period, cancellations are possible for visa rejection or if first-year students do not meet or change their university (proof required). In Scotland, ill-health may also be considered. You can find a replacement tenant (18+ in England/Wales, 16.5+ in Scotland) to exit the contract for a £50 fee in England/Wales (no fee in Scotland). Without a replacement, you’re liable for the full rent. For more details, get in touch with our team at studentengage@alpha-way.com.

You can report maintenance issues to the accommodation team. Most properties aim to resolve problems promptly.

You may be able to cancel your booking with proof of visa rejection. Get in touch with our team for more details at studentengage@alpha-way.com.

You must be at least 18 years old at the time of check-in to book a room.

You'll need to pay a holding deposit to reserve your room. This amount is usually adjusted against your first rent instalment or becomes part of your refundable security deposit, depending on the provider. Get in touch with our team for more details at studentengage@alpha-way.com

You’ll remain liable for rent unless a replacement tenant is found. Get in touch with our team for more details at studentengage@alpha-way.com.

You’ll typically need a valid photo ID, booking confirmation, and any relevant payment receipts.

You're responsible for keeping your room clean. In shared flats, you and your flatmates are expected to clean common areas unless a cleaning service is provided.