A guarantor is someone over 25 who takes financial responsibility for your tenancy if you’re unable to pay.

Advance rent is typically a non-refundable upfront payment (often £250) that counts towards your first rent instalment. In most cases, deposits are no longer required. Get in touch with our team for more details at studentengage@alpha-way.com.

Advance rent is usually required at the time of booking unless you meet exemption criteria such as rebooking or paying in full. Get in touch with our team for more details at studentengage@alpha-way.com.

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

Any full-time student with a valid guarantor and payment details can book a room. Team Alphaway is here to guide you step by step.

Choose your preferred city, property, contract length, and room type. Submit your application through Alphaway platform. We will then guide you through the next steps. For more details, get in touch with our team.

Full-time students usually don't need to pay council tax, but you may need to notify your local council. If your student status changes during your tenancy, you might become liable. Get in touch with our team for more details at studentengage@alpha-way.com.

If you watch live or on-demand TV, you will need a TV Licence. This applies regardless of your device.

If you’re struggling to pay rent, contact us as soon as possible to discuss your options. Get in touch with our team at studentengage@alpha-way.com.

If your student visa is refused, you may cancel your tenancy by providing the visa rejection letter within 7 days of receiving it. Get in touch with our team for assistance at studentengage@alpha-way.com.

In some cases, arrangements can be made if your student loan is delayed. Proof of loan dates may be required. Get in touch with our team at studentengage@alpha-way.com.

In some cases, especially for international students, payment by bank transfer may be allowed. Get in touch with our team for more details at studentengage@alpha-way.com.

No, subletting is not permitted.

Rooms for the next academic year are typically released around November. Availability is first-come-first-served, so it’s best to book early.

Some properties offer dual occupancy studio rooms, but most rooms are for single occupancy only.

Usually, your first instalment or advance rent must be paid before you move in. If you’re experiencing issues, get in touch with our team at studentengage@alpha-way.com.

We continue to provide a home to students, even with the differences that the 2020/2021 academic year has brought. We continue to adjust our services and ensure that we are operating as safely as possible, in line with advice from the relevant authorities. Our properties continue to remain operationally open even over the Christmas period. This means if students choose not to continue to use their room, they still need to make rent payments as per their contracts.

We recommend arranging your own contents insurance to ensure your personal belongings are protected during your stay.

Yes, you may be eligible to cancel without penalty. Get in touch with our team for more details at studentengage@alpha-way.com.

Yes, you may cancel your booking by providing your visa rejection letter. Get in touch with our team for more details at studentengage@alpha-way.com.

You can only cancel your booking within 7 days cool-off period from the date of booking confirmation. Cancelled post cool-off period, additional charges will be applied unless you find a replacement. For clarification reach out to team Alphaway.

You can pay by credit/debit card, or direct debit. Some international students may be allowed to pay via bank transfer. Get in touch with our team for more details at studentengage@alpha-way.com.

You can request to live with friends by making a group booking. Everyone in the group must meet the booking requirements and room availability cannot be guaranteed. Get in touch with our team for more details at studentengage@alpha-way.com.

You may be eligible to cancel without penalty. Proof must be submitted within 7 days of your results. Get in touch with our team for more details at studentengage@alpha-way.com.

You may cancel within the cooling-off period, but charges could apply if you cancel later unless you meet special conditions. Get in touch with our team for more details at studentengage@alpha-way.com.

You may still be liable for rent unless a replacement is found or an exception applies. Get in touch with our team for more details at studentengage@alpha-way.com.

Your instalment schedule outlines your rent due dates and amounts. The number of instalments depends on your residency status and the property's policy. Get in touch with our team for more details at studentengage@alpha-way.com.