Question 1

Do we get a cleaner?

Accepted Answer

Some accommodations include shared area cleaning, while others expect residents to maintain the space themselves. Communal areas are usually cleaned regularly.

Question 2

Is contents insurance included?

Accepted Answer

Contents insurance is usually included in the tenancy, offering protection for your belongings during your stay.

Question 3

Is wifi included?

Accepted Answer

Yes, high-speed broadband and Wi-Fi are generally included in both rooms and communal areas.

Question 4

Are utility bills included in the rent?

Accepted Answer

Yes, water, gas, and electricity are typically included in the rent.

Question 5

What happens if something in my flat breaks or doesn’t work?

Accepted Answer

You can usually report maintenance issues to the on-site team. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 6

If I don’t get on with my new flatmates can I change rooms?

Accepted Answer

Room changes may be possible depending on availability. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 7

What appliances are included in the flat?

Accepted Answer

Appliances vary depending on room type. Basic kitchen appliances are typically included. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 8

Can I stay over the summer holidays?

Accepted Answer

Some accommodations offer summer stays or extensions. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 9

Do I need to bring my own bedding?

Accepted Answer

Yes, you’ll typically need to bring your own bedding unless stated otherwise in your booking details.

Question 10

Can I cancel my booking?

Accepted Answer

Yes, you can cancel within 14 days of signing if your tenancy hasn’t started and you haven’t collected your keys. Cancellations are also allowed if your visa or university offer is declined (with proof and deadlines met). Outside these cases, you remain l

Question 11

What equipment is in the gym?

Accepted Answer

On-site gyms often include weights, cardio machines, and yoga mats. Equipment varies by residence.

Question 12

Can I have friends or family to stay?

Accepted Answer

Guests may usually stay for 2–3 nights with prior notice and while you are present, but always check your tenancy terms.

Question 13

Can I personalise my room?

Accepted Answer

You can usually personalise your room as long as you return it to its original condition upon check-out. Charges may apply for damages.

Question 14

Where do I do my washing?

Accepted Answer

Most accommodations have on-site laundry facilities available for student use.

Question 15

Can I move in before my contract starts?

Accepted Answer

Early move-in may be possible at an additional cost, subject to availability. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 16

Is there parking for students on site?

Accepted Answer

Parking availability varies by residence. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 17

Is there bike storage?

Accepted Answer

Most accommodations offer secure bike storage for residents. Use a quality bike lock for added security.

Question 18

How safe is the accommodation?

Accepted Answer

Most student accommodations offer access-controlled buildings, CCTV monitoring, and secure key entry to ensure resident safety.

Question 19

Can I bring a pet?

Accepted Answer

Pets are generally not allowed in student accommodation.

Question 20

Can I pay rent by bank transfer?

Accepted Answer

Rent is usually paid through an online portal, but bank transfers may be accepted in some cases. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 21

Can I sublet my room for the summer?

Accepted Answer

Subletting is typically not allowed. Check your tenancy agreement or get in touch with our team for more details at studentengage@alpha-way.com.

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