Question 1

Are shared flats cleaned regularly?

Accepted Answer

Flatmates are responsible for cleaning shared areas unless stated otherwise. For example, at Garth Heads, shared areas are cleaned fortnightly.

Question 2

Are there any documents I need to bring with me?

Accepted Answer

All required documents must be submitted before check-in. You’ll also need to bring a valid photo ID to collect your keys. If you're unsure about your document status, contact us at studentengage@alpha-way.com.

Question 3

Can I bring my pet?

Accepted Answer

No, pets are not allowed at any of our properties.

Question 4

Can I change my contract once I’ve signed it?

Accepted Answer

Yes, you may request changes to your room type, room number, or contract length. These are subject to approval and possible charges. Get in touch with our team for more details at studentengage@alpha-way.com

Question 5

Can I change rooms during my stay?

Accepted Answer

Yes, subject to availability and approval. A £50 admin fee may apply. Get in touch with our team for more details at studentengage@alpha-way.com

Question 6

Can I extend my summer stay or arrive early?

Accepted Answer

Yes, depending on availability. Submit a request via the relevant form to your site team. You'll receive confirmation within 2 working days. Get in touch with our team for more details at studentengage@alpha-way.com

Question 7

Can I have guests over?

Accepted Answer

Yes, one guest can stay for up to 2 nights within any 7-day period. Guests must be signed in and out at reception.

Question 8

Can I live with my friends or specify preferences for my flatmates?

Accepted Answer

Yes. You and your friends should list each other’s names when applying. You can also request preferences like gender or study year. Requests are subject to availability. Get in touch with our team for more details at studentengage@alpha-way.com

Question 9

Can I stay in my room until the end of my contract?

Accepted Answer

Yes, you can stay until your contract end date. On your final day, you must vacate the room and return your keys by 10 AM.

Question 10

Can I use my own electrical appliances?

Accepted Answer

Yes, as long as they meet UK safety standards. Avoid overloading sockets and never leave items plugged in unattended. Unsafe appliances will be removed. Get in touch with our team for more details at studentengage@alpha-way.com

Question 11

Can I view the accommodation before applying?

Accepted Answer

Yes. You can book an in-person viewing or request virtual options like photos and 360° tours. Get in touch with our team for more details at studentengage@alpha-way.com

Question 12

Can you tell me what’s in the contract I would be signing?

Accepted Answer

Yes. You'll be signing an Assured Shorthold Tenancy (AST) agreement. You can request a sample copy before applying. Get in touch with our team for more details at studentengage@alpha-way.com

Question 13

Do I get my deposit back?

Accepted Answer

Yes, your deposit will be refunded within 10 days of your contract ending, provided your room is in good condition. Disputes should be submitted in writing to the site manager. Get in touch with our team for more details at studentengage@alpha-way.com

Question 14

Do I have to pay for damages?

Accepted Answer

No charges apply for normal wear and tear. However, damages caused by misuse or guests will be charged. Shared area damage may be split among flatmates.

Question 15

Do I need a TV license?

Accepted Answer

Yes, if you watch or record live TV or use BBC iPlayer, a TV license is required. Get in touch with our team for more details at studentengage@alpha-way.com

Question 16

Do I need to pay for contents insurance?

Accepted Answer

Contents insurance is included at no extra cost. For details or upgrade options, get in touch with our team at studentengage@alpha-way.com.

Question 17

Do you provide bedding?

Accepted Answer

Starter kits including bedding and kitchen essentials can be arranged. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 18

How and when do I pay my rent?

Accepted Answer

Option 1 – Full Payment: Pay in full by 1st July. Option 2 – Instalments: Pay in 3 instalments (September, January, and April). To use this option, you must provide a UK-based guarantor who is 21+, employed full-time, and either earns 3x your rent or is a

Question 19

How do I book a room?

Accepted Answer

Choose your preferred city, property, contract length, and room type. Submit your application through our platform. After that, we will process your booking and guide you through the next steps.For more details, get in touch with our team at studentengage

Question 20

How do I pay for my summer stay or extension/early arrival?

Accepted Answer

Payment must be made within 5 days of your booking confirmation. Payment options include: Online via portal, At reception or over the phone, Bank transfer (email proof to your site team). Get in touch with our team for more details at studentengage@alpha-

Question 21

How do I receive parcels?

Accepted Answer

Parcels are accepted at reception during working hours. Make sure your name and room number are clearly visible on all deliveries.

Question 22

If I have any queries about my stay, who can I speak to?

Accepted Answer

Your site team is available to help with any queries throughout your stay. Get in touch with our team for more details at studentengage@alpha-way.com

Question 23

Is contents insurance included?

Accepted Answer

Yes, basic insurance is included for your belongings. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 24

Is laundry available on-site?

Accepted Answer

Yes, most sites have on-site laundry facilities. Contact your site team for access details and costs.

Question 25

Is my deposit protected?

Accepted Answer

Yes, your deposit will be registered with a Tenancy Deposit Scheme within 30 days. You’ll receive activation details by email. Get in touch with our team for more details at studentengage@alpha-way.com

Question 26

Is parking or bike storage available?

Accepted Answer

Many properties offer parking and/or bike storage. Availability and charges vary by location. Get in touch with our team for more details at studentengage@alpha-way.com

Question 27

Is there any security on site?

Accepted Answer

Yes, all properties have security cameras and/or patrols. Some sites offer 24/7 security or mobile patrols. For exact details related to your site, contact our team at studentengage@alpha-way.com.

Question 28

Is there Wi-Fi at my site?

Accepted Answer

Yes, Wi-Fi is included in your rent.

Question 29

What are the rules for using electrical equipment?

Accepted Answer

Use only UK-approved items. Do not overload sockets, leave devices unattended, or use kitchen appliances in bedrooms. Unsafe items will be removed. Get in touch with our team for more details at studentengage@alpha-way.com

Question 30

What are the schedule of charges mentioned in the contract?

Accepted Answer

For details about our schedule of charges, please get in touch with our team at studentengage@alpha-way.com.

Question 31

What happens if I leave belongings in my room after my contract ends?

Accepted Answer

Items left behind will be stored for 7 days. After that, they will be donated or disposed of. Get in touch with our team for more details at studentengage@alpha-way.com

Question 32

What if I want to leave before my contract ends?

Accepted Answer

Get in touch with our team for more details at studentengage@alpha-way.com

Question 33

What if I want to move rooms?

Accepted Answer

If you're unhappy with your current room, you can request a move through your portal or site team. A £50 admin fee may apply. Room changes are subject to availability. Get in touch with our team for more details at studentengage@alpha-way.com

Question 34

What is a guarantor? Do I need one?

Accepted Answer

If paying rent in instalments, you’ll need a UK-based guarantor (21+, employed full-time, earning 3x the rent or a homeowner). No guarantor is needed for full upfront payment. Get in touch with our team for more details at studentengage@alpha-way.com

Question 35

What is included in my rent?

Accepted Answer

Your rent includes all utility bills, Wi-Fi, and basic contents insurance.

Question 36

When can I move in?

Accepted Answer

You can move in on your contract start date once your rent is paid and documents are submitted. For early move-in requests, get in touch with our team at studentengage@alpha-way.com.

Question 37

When do I pay my tenancy deposit?

Accepted Answer

After signing your contract, you’ll need to pay your tenancy deposit: £200 for most sites, £300 for Castle Gate Haus, £500 for 121 Princess Street.

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