A limited number of studios may be available for dual occupancy at an additional charge.

Anyone referred by a current or upcoming resident is eligible, if the booking meets the promotion terms. Email studentengage@alpha-way.com for more.

Cashback is applied to your September rent or your first payment if paid in full—if all terms are met. Contact studentengage@alpha-way.com for more info.

Cashback is credited to your rent account once the referred student completes their booking. Contact studentengage@alpha-way.com for details.

Contact studentengage@alpha-way.com and our team will guide you through the process. Allow 3 working days for changes to take effect.

Deposits are released via the Deposit Protection Service after your room is inspected and found free of damage. Submit a Council Tax exemption certificate. Contact studentengage@alpha-way.com for help.

Group booking offers must be mentioned at the time of application with the group leader’s Student ID. Retrospective applications may be considered within 30 days if valid evidence is provided. Contact studentengage@alpha-way.com for more details.

If you provide written proof within 7 days of results and before 1st September, you’ll be released from the contract and your deposit refunded. Email studentengage@alpha-way.com for guidance.

If your visa is refused and you haven’t collected your keys, you may be released from your tenancy with valid proof. Contact studentengage@alpha-way.com.

No limit, but each referral must complete their booking using your student ID. Email studentengage@alpha-way.com for more info.

No. Cashback is only applied when the referred person completes their booking and fulfills their payment obligations. Email studentengage@alpha-way.com for details.

Nominate a lead tenant to complete their application first and share their Student ID. All group members must apply within 7 days using that ID. Contact studentengage@alpha-way.com for assistance.

Notify us in writing and complete a Re-Let Form. You’re responsible for rent until a replacement is found or the tenancy ends. Admin charges apply. Contact studentengage@alpha-way.com.

Only full-time students are eligible to live at this property. You may be required to provide proof of student status. Please contact us at studentengage@alpha-way.com if your student status changes.

Payment dates are outlined in your Tenancy Agreement. For help or portal access, email studentengage@alpha-way.com.

Payments can be made by Mastercard, Visa debit/credit card, or Western Union in UK Sterling. Late payments incur interest at 3% above the Bank of England base rate. Contact studentengage@alpha-way.com for guidance.

Please contact studentengage@alpha-way.com for our current cancellation policy.

Referral codes must be applied at the time of booking to be valid. Retrospective applications may be considered within 30 days if valid evidence is provided. Contact studentengage@alpha-way.com for more details.

Refunds are returned to the original payment method. Please keep the account/card active. No compensation for currency changes or bank charges. For help, contact studentengage@alpha-way.com.

Rent is paid termly in advance by debit or credit card. Guarantor info is required. Students without a UK guarantor may need to pay upfront. Contact studentengage@alpha-way.com for guidance.

Students booking together in a shared flat of 3+ bedrooms may be eligible. Confirm with studentengage@alpha-way.com.

Tenancy lengths are defined in your Tenancy Agreement, generally under Assured Shorthold Tenancies. Contact studentengage@alpha-way.com for more info.

We cannot guarantee room allocation preferences such as female-only apartments. For more information, contact studentengage@alpha-way.com.

Yes, a UK-based parent or legal guardian must act as guarantor. If you’re an overseas student without one, contact studentengage@alpha-way.com to discuss options.