Question 1

Are there laundry facilities available?

Accepted Answer

Yes – there is a laundry room on-site. You just need to top up your account to use the machines.

Question 2

Are there printing facilities available?

Accepted Answer

Yes, all buildings have on-site printing facilities. Upon arrival, you will receive an email to set up your printing account, and once set up, you can add credit and start printing.

Question 3

Can I book a viewing before moving in?

Accepted Answer

Yes! Contact our team at studentengage@alpha-way.com to arrange a viewing.

Question 4

Can I book if I haven't received my university offer yet?

Accepted Answer

Yes, you can book even without an offer. If your place is declined due to academic results, you can cancel free of charge by notifying us within 48 hours and providing evidence. Get in touch at studentengage@alpha-way.com.

Question 5

Can I choose my exact room when booking?

Accepted Answer

Room selection depends on availability at the time of booking. Get in touch with our team for more details at studentengage@alpha-way.com

Question 6

Can I leave early and get a refund?

Accepted Answer

You are committed for the full license period unless a replacement tenant is found.

Question 7

Can I smoke or vape inside?

Accepted Answer

No, smoking and vaping are not allowed inside the building.

Question 8

Can I stay during holidays?

Accepted Answer

Yes, your contract includes winter holidays. For summer stays, choose a 52-week contract.

Question 9

Do I need a TV Licence?

Accepted Answer

In the UK, you need a TV Licence if you watch live TV or BBC iPlayer. Not required in Spain.

Question 10

Do I need to pay a deposit?

Accepted Answer

No deposit is required. However, you must cover any damages before checkout.

Question 11

Do I need to pay council tax?

Accepted Answer

Full-time students are usually exempt but may need to provide proof of student status.

Question 12

Do you offer airport pickup/drop-off services?

Accepted Answer

Some room types offer an airport pickup service as an optional benefit. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 13

Do you offer short-term lets?

Accepted Answer

Some short-term options may be available. Contact us for details at studentengage@alpha-way.com.

Question 14

How are parcels and mail handled?

Accepted Answer

A 24-hour secure parcel room is available for parcel collection.

Question 15

How close is public transport to the property?

Accepted Answer

Lewisham Train and DLR Station is a 1-minute walk away, and buses stop directly outside the building.

Question 16

How close is the accommodation to universities?

Accepted Answer

Easy access to Goldsmiths, UCL, UAL, Greenwich University, and King’s College London within 15–40 minutes via public transport.

Question 17

Is car parking available?

Accepted Answer

Unfortunately, there is no on-site parking. However, the building is centrally located with easy access to university and public transport.

Question 18

Is cleaning included?

Accepted Answer

A basic fortnightly clean is included. Additional deep cleans are available for an extra fee.

Question 19

Is dual occupancy available?

Accepted Answer

Yes! Dual occupancy is available in Studio options with an extra charge. Cluster rooms are single-occupancy only. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 20

Is there bike storage available?

Accepted Answer

Yes, bike storage is included, along with access to free-to-use bikes.

Question 21

Is Wi-Fi included and reliable?

Accepted Answer

Yes, high-speed private Wi-Fi is included.

Question 22

What amenities are included in the accommodation?

Accepted Answer

Free breakfast, utility bills, private bookable spaces, on-site gym, dance studio, housekeeping, regular events, and much more are included.

Question 23

What are the payment options?

Accepted Answer

You can pay in 1, 2, or 4 instalments.

Question 24

What do I need to bring when I move in?

Accepted Answer

Bring your own utensils, kitchenware, kettle, toaster, towels, duvets, and pillows. Kitchen and bedding packs are available for pre-order — contact studentengage@alpha-way.com for more details.

Question 25

What happens after I book a room?

Accepted Answer

A member of our team will contact you within 48 hours to support you through the next steps. Get in touch with our team for more details at studentengage@alpha-way.com

Question 26

What happens to the Advance Licence Fee?

Accepted Answer

It is deducted from your total rent and is not refunded at the end of your stay.

Question 27

What is the cancellation policy?

Accepted Answer

You can cancel within the cooling-off period (5 days from booking, or 48 hours if booked after 27th May 2025), or under "No Place No Pay" or "No Visa No Pay" policies. Otherwise, you must find a replacement tenant. Contact us at studentengage@alpha-way.co

Question 28

What items are not allowed in the accommodation?

Accepted Answer

For the safety and security of all residents, the following items are not allowed: heaters, washing machines, fridges, dishwashers, slow cookers, electric blankets, massage chairs, air conditioning units, treadmills, weapons, flammable liquids, candles, h

Question 29

What kitchen appliances are included in the room?

Accepted Answer

Rooms already include kitchen appliances like a fridge, microwave, oven, and hob.

Question 30

What shops are nearby?

Accepted Answer

The nearest supermarket is a 2-minute walk away, and Lewisham Shopping Centre is 5 minutes away.

Question 31

What size are the beds?

Accepted Answer

Standard beds are double-sized. Some upgraded room types offer a king-size bed. Get in touch with our team for more details at studentengage@alpha-way.com

Question 32

When should I book my room?

Accepted Answer

Book as early as possible, especially when applying to university, as rooms sell out quickly. Bookings for the next academic year usually open in early November.

Question 33

Who can live in the accommodation?

Accepted Answer

You must be 17+ and a full-time university student in the UK.

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