Question 1

What is the minimum time I can book?

Accepted Answer

Minimum booking is 4 weeks, up to 51 weeks, covering a full academic year.

Question 2

How do I make a booking?

Accepted Answer

Choose your preferred city, property, contract length, and room type. Submit your application through our platform, and we’ll guide you through the next steps. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 3

How do I make a payment?

Accepted Answer

Payment details will be provided in the invoice and contract, with options including payment links or bank transfers. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 4

Are bills included in the rent?

Accepted Answer

Rent includes gas, electricity, and internet for your room and public areas.

Question 5

What deposit do I need to pay, and is this put into a scheme?

Accepted Answer

A £250 deposit is required to secure the accommodation, held in a government-backed tenancy deposit scheme and returned at the end of your tenancy, subject to deductions for damages or cleaning.

Question 6

Can I change rooms or residences?

Accepted Answer

Yes, subject to availability. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 7

Can I book accommodation in any UK City?

Accepted Answer

Accommodation is available in select UK cities. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 8

Who can book a room?

Accepted Answer

Full-time students studying at a UK university or those on short-term language courses, aged 18 or over, can book.

Question 9

What is included in the room?

Accepted Answer

Studios include a kitchenette (with microwave), bathroom, study space, wardrobe, bed, and mattress. Ensuites include a bathroom, shared kitchen, study space, wardrobe, bed, and mattress.

Question 10

Are pets allowed?

Accepted Answer

Pets are not allowed in rooms or shared spaces.

Question 11

Can I extend my stay?

Accepted Answer

Yes, extensions are possible subject to availability. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 12

How much is the booking fee and what happens to it?

Accepted Answer

No booking fee is charged, but a £250 holding fee is required to secure the accommodation.

Question 13

What payment options are available?

Accepted Answer

Pay in full for a discount or in up to four instalments (additional charges and interest may apply). Get in touch with our team for more details at studentengage@alpha-way.com.

Question 14

I have booked a room but failed to obtain a visa, can I cancel my booking?

Accepted Answer

Yes, you can cancel with proof of visa rejection. Cancellation terms are outlined in the Licence Agreement. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 15

Cancelation policy?

Accepted Answer

Either party can cancel if conditions (e.g., holding fee or visa rejection) are met. Refund terms are in the Licence Agreement. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 16

When will I receive my Tenancy Agreement?

Accepted Answer

You’ll receive the Tenancy Agreement after paying the holding fee.

Question 17

Can I sublet my room and what is the procedure?

Accepted Answer

Yes, you can sublet if rent is up to date and a £50 fee is paid. The subletter must be a student over 18 studying in the UK. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 18

What if I want to move out early?

Accepted Answer

Notify us in writing. As the Licence Agreement is legally binding, you may need to pay rent until the agreement ends. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 19

What type of rooms are available?

Accepted Answer

We offer Ensuites with private bathrooms and shared kitchens (up to 5-6 residents) and Studios with private kitchens and bathrooms.

Question 20

When do I get my deposit back?

Accepted Answer

The deposit is returned within 28 days after the Licence Agreement ends, via the tenancy deposit scheme, subject to deductions for damages or cleaning.

Lewisham Residence

Building Amenities

Room Types

Bronze Studio Lower Level

Bronze En-suite Mid Level

Bronze En-suite Mid Level

Bronze En-suite Upper Level

Bronze Penthouse En-suite

Bronze En-suite Upper Level

Bronze En-suite Mid Level

Bronze Studio Lower Level

Bronze En-suite Upper Level

Bronze Penthouse En-suite

Bronze Penthouse En-suite

Bronze Studio Lower Level

Bronze Penthouse En-suite

Bronze En-suite Upper Level

Bronze En-suite Mid Level

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