Question 1

Are pets allowed?

Accepted Answer

Pets are not allowed in the accommodation but are allowed in the food hall downstairs.

Question 2

Can I book if I haven't received my university offer yet?

Accepted Answer

Yes, you can book even without an offer. If your place is declined due to academic results, you can cancel free of charge by notifying us within 48 hours and providing evidence. Get in touch at studentengage@alpha-way.com.

Question 3

Can I choose my exact room when booking?

Accepted Answer

Room selection depends on availability at the time of booking. Get in touch with our team for more details at studentengage@alpha-way.com

Question 4

Can I have visitors?

Accepted Answer

Yes, guests can stay for up to 2 consecutive nights if signed in and accompanied by you.

Question 5

Can I leave early and get a refund?

Accepted Answer

You are committed for the full license period unless a replacement tenant is found.

Question 6

Can I smoke or vape inside?

Accepted Answer

No, smoking and vaping are not allowed inside the building.

Question 7

Can I stay during holidays?

Accepted Answer

Yes, your contract includes winter holidays. For summer stays, choose a 52-week contract.

Question 8

Do I need a guarantor?

Accepted Answer

No, a guarantor is not needed to book a room.

Question 9

Do I need a TV Licence?

Accepted Answer

In the UK, you need a TV Licence if you watch live TV or BBC iPlayer. Not required in Spain.

Question 10

Do I need to be a student to live here?

Accepted Answer

Yes, you must be a full-time university student.

Question 11

Do I need to pay a deposit?

Accepted Answer

No deposit is required. However, you must cover any damages before checkout.

Question 12

Do I need to pay council tax?

Accepted Answer

Full-time students are usually exempt but may need to provide proof of student status.

Question 13

Do you offer short-term lets?

Accepted Answer

Some short-term options may be available. Contact us for details at studentengage@alpha-way.com.

Question 14

How close is public transport to the property?

Accepted Answer

Manchester Oxford Road Station, Deansgate Train Station, and the Deansgate-Castlefield Tram Stop are all a 10-minute walk away, with regular buses nearby.

Question 15

How close is the accommodation to universities?

Accepted Answer

It is a 10-minute walk to the University of Manchester and less than 10 minutes to Manchester Metropolitan University.

Question 16

How do I book a house with friends?

Accepted Answer

Get in touch with our team at studentengage@alpha-way.com

Question 17

How long is the usual contract?

Accepted Answer

Options are 44 weeks or 51 weeks. A 51-week contract allows you to stay over the summer holidays.

Question 18

How many beds are in a house?

Accepted Answer

You can choose from 2-bed, 5-bed, or 6-bed houses. Get in touch with our team for more details at studentengage@alpha-way.com

Question 19

How secure is my room?

Accepted Answer

Rooms are secured by key fobs, CCTV is in operation, and on-site staff are available to ensure the safety of residents.

Question 20

Is car parking available?

Accepted Answer

There is no on-site parking, but Q-Park Car Park is located opposite the building.

Question 21

Is cleaning included?

Accepted Answer

A basic fortnightly clean is included. Additional deep cleans are available for an extra fee.

Question 22

Is there a discount for group bookings?

Accepted Answer

Yes, discounts are available when booking with friends. Get in touch with our team for more details at studentengage@alpha-way.com

Question 23

Is there a gym?

Accepted Answer

Yes, access to a 24-hour gym is included in your rent.

Question 24

Is Wi-Fi included and reliable?

Accepted Answer

Yes, high-speed private Wi-Fi is included.

Question 25

What amenities are included in the accommodation?

Accepted Answer

Free breakfast, utility bills, private bookable spaces, free-to-use bikes, on-site gym, housekeeping, regular events, and much more are included.

Question 26

What are the age and study requirements?

Accepted Answer

You need to be 17+ to live here, and a full-time university student in the UK or Barcelona.

Question 27

What are the differences in room types?

Accepted Answer

All rooms include en-suite bathrooms. Some room types have private kitchens as well as access to the shared kitchen area; others only access the shared kitchen area. Two-bedroom houses include private kitchens but no access to shared kitchens.

Question 28

What are the payment options?

Accepted Answer

You can pay in 1, 2, or 4 instalments.

Question 29

What happens to the Advance Licence Fee?

Accepted Answer

It is deducted from your total rent and is not refunded at the end of your stay.

Question 30

What is the cancellation policy?

Accepted Answer

You can cancel within the cooling-off period (5 days from booking, or 48 hours if booked after 27th May 2025), or under "No Place No Pay" or "No Visa No Pay" policies. Otherwise, you must find a replacement tenant. Contact us at studentengage@alpha-way.co

Question 31

When should I book my room?

Accepted Answer

Book as early as possible, especially when applying to university, as rooms sell out quickly. Bookings for the next academic year usually open in early November.

House of Social

Building Amenities

Room Type

Elite Studio

Elite Studio

Enhanced Studio

Enhanced Studio

Essential En-suite

Essential En-suite

Essential En-suite Plus

Essential En-suite Plus

Frequently Asked Questions

Are pets allowed?

Can I book if I haven't received my university offer yet?

Can I choose my exact room when booking?

Can I have visitors?

Can I leave early and get a refund?

Can I smoke or vape inside?

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