A UK-based guarantor is required if you prefer to pay in instalments. If you don’t have one, you may choose to pay your rent in full at the start of your tenancy. Alternatively, we can guide you toward third-party guarantor services—you're welcome to contact our team if you have further questions.

Advanced rent is a prepayment (usually around £150) made at the time of booking. It’s deducted from your first rent instalment. If you cancel within the cooling-off period or can’t proceed due to visa/university issues, you may be eligible for a refund.

All rooms include high-speed internet access. This is included in your rent. Our support team can assist if you face connectivity issues.

Guests are typically allowed for short stays (e.g., up to 2 nights). Be mindful of your flatmates and follow any site-specific rules.

If rent is missed, reminders will be sent and support offered. Continued non-payment may lead to further action, so please notify us early if you’re facing difficulties.

If you need to end your tenancy early, you’ll usually be responsible for finding a replacement tenant. You're welcome to contact our team if you have further questions.

If your booking session times out, simply log back into your account and select a new room. Make sure to complete the process fully to avoid cancellation.

Mail and packages can usually be received at on-site collection points or parcel lockers, depending on the property. You'll get full info after check-in.

No, smoking (including vapes and e-cigarettes) is not permitted inside flats or buildings. Use designated outdoor smoking areas only.

Parking availability varies by property. Feel free to reach out to us if you’d like more guidance before booking.

Rent is usually due in instalments as outlined in your tenancy agreement. You can also choose to pay in full upfront. Payments can typically be made via your online account using debit or credit cards. You're welcome to contact our team if you need help understanding your payment schedule.

Rent typically covers all utility bills (electricity, gas, water), high-speed Wi-Fi, and access to shared amenities such as gyms and study areas. Laundry and vending machines may incur separate charges.

Room types vary by property and include en-suites, studios, and shared flats. You can view all available options during the booking process.

Storage over summer depends on your contract length and upcoming bookings. Need more info? Our team is happy to assist.

Yes, booking for September is possible. You can explore available rooms and book online at your convenience. A 7-day cooling-off period is available after booking, during which cancellations are accepted. Beyond this period, cancellation is subject to your tenancy agreement. If you’re unable to proceed due to denied visas, failed results, or health/family reasons, feel free to reach out to us if you'd like more guidance.

Yes, contract extensions are sometimes available. For anything not covered here, just drop us a message.

Yes, early move-in may be possible depending on availability. Need more info? Our team is happy to assist.

Yes, if space allows. Summer extensions are often available—you're welcome to contact our team if you have further questions.

Yes, you can often choose your specific room or flat during the booking process, depending on availability. If you’re booking with friends, coordinate your bookings to select rooms in the same flat where possible. This gives you more control over where and with whom you live.

Yes, you can personalise your space with non-damaging decorations like photos or plants. Avoid adhesives or anything that might damage walls or furniture.

You should bring your own bedding, towels, kitchen utensils, and essentials like hangers or a laundry basket. Many students coordinate with flatmates after arrival to share kitchen items.