A UK-based guarantor is required if you prefer to pay in instalments. If you don’t have one, you may choose to pay your rent in full at the start of your tenancy. Alternatively, we can guide you toward third-party guarantor services†”you're welcome to contact our team if you have further questions.
Advanced rent is a prepayment (usually around £150) made at the time of booking. It’s deducted from your first rent instalment. If you cancel within the cooling-off period or can’t proceed due to visa/university issues, you may be eligible for a refund.
All rooms include high-speed internet access. This is included in your rent. Our support team can assist if you face connectivity issues.
Guests are typically allowed for short stays (e.g., up to 2 nights). Be mindful of your flatmates and follow any site-specific rules.
If rent is missed, reminders will be sent and support offered. Continued non-payment may lead to further action, so please notify us early if you’re facing difficulties.
If you need to end your tenancy early, you’ll usually be responsible for finding a replacement tenant. You're welcome to contact our team if you have further questions.
If your booking session times out, simply log back into your account and select a new room. Make sure to complete the process fully to avoid cancellation.
Mail and packages can usually be received at on-site collection points or parcel lockers, depending on the property. You'll get full info after check-in.
No, smoking (including vapes and e-cigarettes) is not permitted inside flats or buildings. Use designated outdoor smoking areas only.
Parking availability varies by property. Feel free to reach out to us if you’d like more guidance before booking.
Rent is usually due in instalments as outlined in your tenancy agreement. You can also choose to pay in full upfront. Payments can typically be made via your online account using debit or credit cards. You're welcome to contact our team if you need help understanding your payment schedule.
Rent typically covers all utility bills (electricity, gas, water), high-speed Wi-Fi, and access to shared amenities such as gyms and study areas. Laundry and vending machines may incur separate charges.
Room types vary by property and include en-suites, studios, and shared flats. You can view all available options during the booking process.
Storage over summer depends on your contract length and upcoming bookings. Need more info? Our team is happy to assist.
Yes, booking for September is possible. You can explore available rooms and book online at your convenience. A 7-day cooling-off period is available after booking, during which cancellations are accepted. Beyond this period, cancellation is subject to your tenancy agreement. If you’re unable to proceed due to denied visas, failed results, or health/family reasons, feel free to reach out to us if you'd like more guidance.
Yes, contract extensions are sometimes available. For anything not covered here, just drop us a message.
Yes, early move-in may be possible depending on availability. Need more info? Our team is happy to assist.
Yes, if space allows. Summer extensions are often available†”you're welcome to contact our team if you have further questions.
Yes, you can often choose your specific room or flat during the booking process, depending on availability. If you’re booking with friends, coordinate your bookings to select rooms in the same flat where possible. This gives you more control over where and with whom you live.
Yes, you can personalise your space with non-damaging decorations like photos or plants. Avoid adhesives or anything that might damage walls or furniture.
You should bring your own bedding, towels, kitchen utensils, and essentials like hangers or a laundry basket. Many students coordinate with flatmates after arrival to share kitchen items.
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Rent and fees must be paid according to the payment schedule outlined in your tenancy agreement, with most properties requiring an advance rent payment, deposit or bond, and initial instalments before check-in; move-in is not allowed until all due payments are cleared. Payments can typically be made via bank transfer, debit/credit card, online portals, or approved international payment methods, and instalment options (usually 1, 2, 3, or 4 payments) may be available depending on eligibility and guarantor requirements, while weekly payments are generally not offered. Utilities such as water, electricity, heating, internet, and sometimes contents insurance are usually included in the rent, though students must cover personal expenses like TV licences and may be exempt from council tax by providing the required proof. Missed or late payments can result in reminders, interest charges, late fees, or further action, so students facing financial difficulty or loan delays are encouraged to contact us early for support. International students can normally pay in full or by instalments (subject to guarantor rules), and all payment amounts, deadlines, and accepted methods will be confirmed in the booking documents. For any assistance or to update payment details, please contact studentengage@alpha-way.com.
A deposit or holding fee may be required to secure a booking, with amounts varying by property, and this payment typically converts into a refundable security deposit or is adjusted against initial rent depending on provider terms. Deposits are held safely in accordance with standard deposit protection regulations, often registered with a government-approved tenancy deposit scheme, and cannot be used toward rent unless explicitly stated. The deposit is refundable at the end of your tenancy once your room has been inspected and found to be in good condition, with possible deductions for damage, missing items, cleaning, or unpaid rent; refund timelines usually range from 10–28 days depending on the provider and scheme. If you disagree with any proposed charges, you have the right to dispute them through the relevant deposit protection platform, and our team can assist if needed. In certain cases, properties may require advance rent instead of a traditional deposit; such payments are generally non-refundable but count toward your first rent instalment. For any questions or issues regarding your deposit, please contact studentengage@alpha-way.com.
Cancellations are subject to the individual terms of each property and the conditions outlined in your tenancy or licence agreement. In most cases, bookings become non-refundable after confirmation, except in specific situations such as visa refusal, university place not secured, or other documented exceptional circumstances. Some properties may offer a short cooling-off period (usually 7 days) during which you can cancel for a full refund of your deposit; after this period, deposits and fees are generally non-refundable, and you may remain liable for rent until a replacement tenant is found and approved. Early move-out or cancelling after the tenancy has begun will normally require paying rent until a suitable replacement is secured, along with any admin or re-letting fees charged by the provider. Alphaway is a third-party booking platform and does not control provider decisions; all refund, cancellation, and release outcomes are determined solely by the accommodation provider under their policies and local regulations. For any cancellation request, please contact studentengage@alpha-way.com.