Question 1

Do I need a TV Licence?

Accepted Answer

In the UK, you need a TV Licence if you watch live TV or BBC iPlayer. Not required in Spain.

Question 2

Is cleaning included?

Accepted Answer

A basic fortnightly clean is included. Additional deep cleans are available for an extra fee.

Question 3

Are there laundry facilities available?

Accepted Answer

Yes – there is a laundry room on-site. You just need to top up your account to use the machines.

Question 4

How close is the accommodation to universities?

Accepted Answer

It’s approximately a 30-minute train journey to Northumbria University.

Question 5

Is Wi-Fi included and reliable?

Accepted Answer

Yes, high-speed private Wi-Fi is included.

Question 6

What happens to the Advance Licence Fee?

Accepted Answer

It is deducted from your total rent and is not refunded at the end of your stay.

Question 7

What size are the beds?

Accepted Answer

Standard beds are double-sized. Some upgraded room types offer a king-size bed. Get in touch with our team for more details at studentengage@alpha-way.com

Question 8

What amenities are included in the accommodation?

Accepted Answer

Free breakfast, utility bills, private bookable spaces, on-site gym, housekeeping, regular events, and much more are included.

Question 9

What shops are nearby?

Accepted Answer

Essential shops, bars, and restaurants are nearby, with the closest supermarket just a 4-minute walk away.

Question 10

When should I book my room?

Accepted Answer

Book as early as possible, especially when applying to university, as rooms sell out quickly. Bookings for the next academic year usually open in early November.

Question 11

Can I smoke or vape inside?

Accepted Answer

No, smoking and vaping are not allowed inside the building.

Question 12

Do I need to pay council tax?

Accepted Answer

Full-time students are usually exempt but may need to provide proof of student status.

Question 13

What happens after I book a room?

Accepted Answer

A member of our team will contact you within 48 hours to support you through the next steps. Get in touch with our team for more details at studentengage@alpha-way.com

Question 14

Do I need to pay a deposit?

Accepted Answer

No deposit is required. However, you must cover any damages before checkout.

Question 15

How are parcels and mail handled?

Accepted Answer

A 24-hour secure parcel room is available for parcel collection.

Question 16

What is the cancellation policy?

Accepted Answer

You can cancel within the cooling-off period (5 days from booking, or 48 hours if booked after 27th May 2025), or under "No Place No Pay" or "No Visa No Pay" policies. Otherwise, you must find a replacement tenant. Contact us at studentengage@alpha-way.co

Question 17

Can I leave early and get a refund?

Accepted Answer

You are committed for the full license period unless a replacement tenant is found.

Question 18

What do I need to bring when I move in?

Accepted Answer

Bring utensils, kitchenware, kettle, toaster, and bedroom furnishings (towels, duvets, pillows). Get in touch with our team for more details at studentengage@alpha-way.com.

Question 19

Are there printing facilities available?

Accepted Answer

Yes, all buildings have on-site printing facilities. Upon arrival, you will receive an email to set up your printing account, and once set up, you can add credit and start printing.

Question 20

Do you offer airport pickup/drop-off services?

Accepted Answer

Some room types offer an airport pickup service as an optional benefit. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 21

Can I choose my exact room when booking?

Accepted Answer

Room selection depends on availability at the time of booking. Get in touch with our team for more details at studentengage@alpha-way.com

Question 22

Do you offer short-term lets?

Accepted Answer

Some short-term options may be available. Contact us for details at studentengage@alpha-way.com.

Question 23

Can I stay during holidays?

Accepted Answer

Yes, your contract includes winter holidays. For summer stays, choose a 52-week contract.

Question 24

Is there bike storage available?

Accepted Answer

Yes! All buildings have bike stores included in your fee.

Question 25

What kitchen appliances are included in the room?

Accepted Answer

Rooms already include kitchen appliances like a fridge, microwave, oven, and hob.

Question 26

Can I book a viewing before moving in?

Accepted Answer

Yes! Contact our team at studentengage@alpha-way.com to arrange a viewing.

Question 27

Is car parking available?

Accepted Answer

Unfortunately, there is no on-site parking. However, the building is centrally located with easy access to university and public transport.

Question 28

How close is public transport to the property?

Accepted Answer

It’s just a 3-minute walk to the main train station and Central tram stop.

Question 29

Is contents insurance included?

Accepted Answer

Yes, you can get free contents insurance. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 30

Can I book if I haven't received my university offer yet?

Accepted Answer

Yes, you can book even without an offer. If your place is declined due to academic results, you can cancel free of charge by notifying us within 48 hours and providing evidence. Get in touch at studentengage@alpha-way.com.

Question 31

What are the age and study requirements?

Accepted Answer

You need to be 17+ to live here, and a full-time university student in the UK or Barcelona.

Question 32

How close is the accommodation to universities?

Accepted Answer

It's around a 15-minute walk to Newcastle University.

Question 33

What are the payment options?

Accepted Answer

You can pay in 1, 2, or 4 instalments.

Question 34

What items are not allowed in the accommodation?

Accepted Answer

For the safety and security of all residents, the following items are not allowed: Heaters, Washing machines, Fridges, Dishwashers, Sun beds, Dryers, Slow cookers, Smoke machines, Humidifiers, Electric blankets, DJ decks/Speakers, Massage chairs, Air cond

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