After signing your contract, you’ll need to pay your tenancy deposit: £200 for most sites, £300 for Castle Gate Haus, £500 for 121 Princess Street.

All required documents must be submitted before check-in. You’ll also need to bring a valid photo ID to collect your keys. If you're unsure about your document status, contact us at studentengage@alpha-way.com.

Choose your preferred city, property, contract length, and room type. Submit your application through Alphaway platform. We will then guide you through the next steps. For more details, get in touch with our team.

Contents insurance is included at no extra cost. For details or upgrade options, get in touch with our team at studentengage@alpha-way.com.

Flatmates are responsible for cleaning shared areas unless stated otherwise. For example, at Garth Heads, shared areas are cleaned fortnightly.

For details about our schedule of charges, please get in touch with our team at studentengage@alpha-way.com.

Get in touch with our team for more details at studentengage@alpha-way.com

If paying rent in instalments, you’ll need a UK-based guarantor (21+, employed full-time, earning 3x the rent or a homeowner). No guarantor is needed for full upfront payment. Get in touch with our team for more details at studentengage@alpha-way.com

Many properties offer parking and/or bike storage. Availability and charges vary by location. Get in touch with our team for more details at studentengage@alpha-way.com

No charges apply for normal wear and tear. However, damages caused by misuse or guests will be charged. Shared area damage may be split among flatmates.

No, pets are not allowed at any of our properties.

Option 1 - Full Payment: Pay in full by 1st July. Option 2 - Instalments: Pay in 3 instalments (September, January, and April). To use this option, you must provide a UK-based guarantor who is 21+, employed full-time, and either earns 3x your rent or is a homeowner. Get in touch with our team for more details at studentengage@alpha-way.com

Parcels are accepted at reception during working hours. Make sure your name and room number are clearly visible on all deliveries.

Payment must be made within 5 days of your booking confirmation. Payment options include: Online via portal, At reception or over the phone, Bank transfer (email proof to your site team). Get in touch with our team for more details at studentengage@alpha-way.com

Starter kits including bedding and kitchen essentials can be arranged. Get in touch with our team for more details at studentengage@alpha-way.com.

Use only UK-approved items. Do not overload sockets, leave devices unattended, or use kitchen appliances in bedrooms. Unsafe items will be removed. Get in touch with our team for more details at studentengage@alpha-way.com

Yes, all properties have security cameras and/or patrols. Some sites offer 24/7 security or mobile patrols. For exact details related to your site, contact our team at studentengage@alpha-way.com.

Yes, as long as they meet UK safety standards. Avoid overloading sockets and never leave items plugged in unattended. Unsafe appliances will be removed. Get in touch with our team for more details at studentengage@alpha-way.com

Yes, basic insurance is included for your belongings. Get in touch with our team for more details at studentengage@alpha-way.com.

Yes, depending on availability. Submit a request via the relevant form to your site team. You'll receive confirmation within 2 working days. Get in touch with our team for more details at studentengage@alpha-way.com

Yes, if you watch or record live TV or use BBC iPlayer, a TV license is required. Get in touch with our team for more details at studentengage@alpha-way.com

Yes, most sites have on-site laundry facilities. Contact your site team for access details and costs.

Yes, one guest can stay for up to 2 nights within any 7-day period. Guests must be signed in and out at reception.

Yes, subject to availability and approval. A £50 admin fee may apply.

Yes, Wi-Fi is included in your rent.

Yes, you can stay until your contract end date. On your final day, you must vacate the room and return your keys by 10 AM.

Yes, you may request changes to your room type, room number, or contract length. These are subject to approval and possible charges. Get in touch with our team for more details at studentengage@alpha-way.com

Yes, your deposit will be refunded within 10 days of your contract ending, provided your room is in good condition. Disputes should be submitted in writing to the site manager. Get in touch with our team for more details at studentengage@alpha-way.com

Yes, your deposit will be registered with a Tenancy Deposit Scheme within 30 days. You’ll receive activation details by email. Get in touch with our team for more details at studentengage@alpha-way.com

Yes. You and your friends should list each other’s names when applying. You can also request preferences like gender or study year. Requests are subject to availability. Get in touch with our team for more details at studentengage@alpha-way.com

Yes. You can book an in-person viewing or request virtual options like photos and 360° tours. Get in touch with our team for more details at studentengage@alpha-way.com

Yes. You'll be signing an Assured Shorthold Tenancy (AST) agreement. You can request a sample copy before applying. Get in touch with our team for more details at studentengage@alpha-way.com

You can move in on your contract start date once your rent is paid and documents are submitted. For early move-in requests, get in touch with our team at studentengage@alpha-way.com.

Your rent includes all utility bills, Wi-Fi, and basic contents insurance.

Your site team is available to help with any queries throughout your stay. Get in touch with our team for more details at studentengage@alpha-way.com