Create an online account, log in, select the academic year, choose the property and room, pay your deposit, and accept the room offer. The booking is a legally binding contract once accepted.

No, we do not charge a booking fee. You pay a deposit which is secured with a deposit protection service and refunded at the end of your tenancy.

You can cancel within 7 days (the Initial Cancellation Period) for a full deposit refund. After that, you are liable for the full rent unless you find a replacement tenant approved by the landlord. An admin fee may apply for contract changes. Please contact us for specific details.

Please contact us directly to discuss the possibility of booking if you are under 18, as policies vary by property.

Rent can be paid online via your account or by bank transfer. Specific payment details will be provided upon booking.

If you have a UK guarantor, you may be able to pay in instalments. Without a UK guarantor, you will likely need to pay the rent in full before your tenancy starts.

Payment deadlines depend on your guarantor status. You will be provided with a specific payment schedule upon booking. Rent must be paid by the time you check in.

This varies by property. Please check the specific property listing on our site for details on what utilities and services are included in the rental price.

No, all rent that is due must be paid before you can check in. Please get in touch with us early if you are having difficulties.

Please contact us for information on approved guarantor services that we accept.

A guarantor must typically be resident in the UK, over 21, and able to provide proof of address and financial stability. Please get in touch for precise requirements.

Yes, payments can be made online via your student account or by international bank transfer.

You will need a UK guarantor if you wish to pay your rent in instalments. Please call us to confirm the requirements.

Please contact us as early as possible to discuss your situation. Evidence of your loan schedule will be required, and an admin fee may apply.

Please contact us directly to discuss your sponsorship and how it affects the guarantor requirement.

No, weekly payment plans are not available.

Please contact us to book a viewing of a property.

Please get in touch with us to cancel or rearrange your viewing appointment.

Yes, you can book a room instantly online without a viewing.

A typical viewing usually takes between 15 to 20 minutes.

You will be shown the common social areas, facilities, and an example room similar to the one you would be booking.

Please contact us to arrange a virtual viewing online.

Deposit amounts vary by property. The deposit is placed into a protection scheme and cannot be used towards rent.

It is placed into a government-approved deposit protection scheme for the duration of your tenancy.

After your tenancy ends and the property is inspected. The process can take up to 28 working days. You will be contacted by the deposit protection scheme.