What happens if I need to leave before my tenancy ends?

You will generally remain responsible for rent payments for the duration of your tenancy agreement. In some cases, a suitable replacement tenant may be able to take over your booking, subject to provider approval.

Can I choose to live with my friends?

Requests to live with friends or in nearby rooms can often be accommodated, subject to room availability and property allocation policies.

Can non-students stay at the property?

These accommodations are intended primarily for students. Eligibility requirements may vary by property, and proof of student status may be required before check-in.

Discovery Heights

Q: Are utility bills included?

Yes. Rent typically includes utility bills such as electricity, water, and heating, helping you manage your accommodation costs more easily.

Q: Is contents insurance included?

Contents insurance is generally included for residents. Coverage levels may vary by property, so please check your booking details for specific information.

Q: What payment options are available?

Rent can usually be paid by bank transfer, debit card, or credit card. Depending on eligibility and guarantor requirements, instalment payment plans may also be available.

Q: Are guests allowed to stay overnight?

Guests are typically permitted for short stays, subject to the property's guest policy. Guests may be required to sign in at reception and must comply with all building rules.

Q: What should I bring when moving in?

You should bring your personal belongings, clothing, study materials, and any items not included in the room inventory. Full move-in details will be provided before arrival.

27-31 Cobourg St, Plymouth PL1 1UH

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Starting from£149/week

Discovery Heights offers unbeatable convenience for students, located directly opposite the University of Plymouth and less than a minute’s walk from campus. It's the ideal base for experiencing student life and exploring everything the vibrant city of Plymouth has to offer.

Amenities

CCTV

Free Wifi

Games Room

Bike Storage

Communal Lounge

Select your room

Bronze Ensuite

Private en-suite room with access to a shared kitchen and living area. Available in a variety of room layouts.

Wardrobe

Shared Kitchen

Small Double Bed

Underbed Storage

Duration:

Move in:

Move out:

From£/week

Starting from£149/ week

Payment Policy

Rent and fees must be paid according to the payment schedule outlined in your tenancy agreement, with most properties requiring an advance rent payment, deposit or bond, and initial instalments before check-in; move-in is not allowed until all due payments are cleared. Payments can typically be made via bank transfer, debit/credit card, online portals, or approved international payment methods, and instalment options (usually 1, 2, 3, or 4 payments) may be available depending on eligibility and guarantor requirements, while weekly payments are generally not offered. Utilities such as water, electricity, heating, internet, and sometimes contents insurance are usually included in the rent, though students must cover personal expenses like TV licences and may be exempt from council tax by providing the required proof. Missed or late payments can result in reminders, interest charges, late fees, or further action, so students facing financial difficulty or loan delays are encouraged to contact us early for support. International students can normally pay in full or by instalments (subject to guarantor rules), and all payment amounts, deadlines, and accepted methods will be confirmed in the booking documents. For any assistance or to update payment details, please contact studentengage@alpha-way.com.

Deposit Policy

A deposit or holding fee may be required to secure a booking, with amounts varying by property, and this payment typically converts into a refundable security deposit or is adjusted against initial rent depending on provider terms. Deposits are held safely in accordance with standard deposit protection regulations, often registered with a government-approved tenancy deposit scheme, and cannot be used toward rent unless explicitly stated. The deposit is refundable at the end of your tenancy once your room has been inspected and found to be in good condition, with possible deductions for damage, missing items, cleaning, or unpaid rent; refund timelines usually range from 10–28 days depending on the provider and scheme. If you disagree with any proposed charges, you have the right to dispute them through the relevant deposit protection platform, and our team can assist if needed. In certain cases, properties may require advance rent instead of a traditional deposit; such payments are generally non-refundable but count toward your first rent instalment. For any questions or issues regarding your deposit, please contact studentengage@alpha-way.com.

Cancellation Policy

Cancellations are subject to the individual terms of each property and the conditions outlined in your tenancy or licence agreement. In most cases, bookings become non-refundable after confirmation, except in specific situations such as visa refusal, university place not secured, or other documented exceptional circumstances. Some properties may offer a short cooling-off period (usually 7 days) during which you can cancel for a full refund of your deposit; after this period, deposits and fees are generally non-refundable, and you may remain liable for rent until a replacement tenant is found and approved. Early move-out or cancelling after the tenancy has begun will normally require paying rent until a suitable replacement is secured, along with any admin or re-letting fees charged by the provider. Alphaway is a third-party booking platform and does not control provider decisions; all refund, cancellation, and release outcomes are determined solely by the accommodation provider under their policies and local regulations. For any cancellation request, please contact studentengage@alpha-way.com.

Frequently Asked Questions

Are utility bills included?

Is contents insurance included?

What payment options are available?