A guarantor is someone who agrees to pay your rent if you're unable to. It's a common requirement for most bookings.

Accommodations are fitted with security features like CCTV, secure fob access, and on-site staff for your safety.

Early move-in may be possible if the room is ready. Get in touch with our team for more details at studentengage@alpha-way.com.

Full-time students are usually exempt from council tax. You may need to provide proof of your student status.

If conflicts arise, you can speak to the on-site team for support. Room swaps may be considered, depending on availability.

Many providers offer 1, 3, or 4 instalment options. The number depends on your guarantor status and the property’s policy.

Most accommodations run social events throughout the year to help students meet and connect.

Most properties allow small kitchen appliances, but open-flame devices and certain high-wattage items may be restricted. Always check the rules before bringing anything.

Most students can choose between full payment or instalments, depending on eligibility. Check the available plans at the time of booking.

Most utilities like water, electricity, heating, and internet are included. Always check what's covered in your rent.

No, all student accommodations are non-smoking. Designated smoking areas may be available outside the building.

No, pets are not allowed in student accommodations.

Rent can be paid via bank transfer or online card payment. You’ll receive instructions once your booking is confirmed.

Room allocation considers your preferences where possible, such as flat type, floor, or sharing arrangement. Priority is given on a first-come, first-served basis.

Rooms are usually furnished with a bed, study desk, chair, wardrobe, and storage space. Kitchen and bathroom features vary by room type.

Some accommodations include basic contents insurance. You can upgrade your policy if needed.

Some properties accept international guarantors or work with third-party services. Get in touch with our team for more details at studentengage@alpha-way.com.

Some properties may offer female-only flats or sections. Get in touch with our team for more details at studentengage@alpha-way.com.

Some properties offer summer stays. Let us know your plans, and we’ll help you explore available options. Get in touch with our team for more details at studentengage@alpha-way.com

Yes, guests are generally allowed for short stays. You’ll be responsible for their behaviour, and some restrictions may apply based on property rules.

Yes, high-speed Wi-Fi is available in both rooms and communal areas, usually included in your rent.

Yes, if you're booking with friends, you can request to stay together. Let us know in advance, and we’ll do our best to accommodate your preferences. Get in touch with our team for more details at studentengage@alpha-way.com

Yes, most properties accept grocery and parcel deliveries. Some have secure parcel lockers or reception handling.

You can cancel your booking within 14 days of receiving the Accommodation Offer (England/Wales) or confirmation email (Scotland) for a full deposit refund. After this period, cancellations are possible for visa rejection or if first-year students do not meet or change their university (proof required). In Scotland, ill-health may also be considered. You can find a replacement tenant (18+ in England/Wales, 16.5+ in Scotland) to exit the contract for a £50 fee in England/Wales (no fee in Scotland). Without a replacement, you’re liable for the full rent. For more details, get in touch with our team at studentengage@alpha-way.com.

You can report maintenance issues to the accommodation team. Most properties aim to resolve problems promptly.

You may be able to cancel your booking with proof of visa rejection. Get in touch with our team for more details at studentengage@alpha-way.com.

You must be at least 18 years old at the time of check-in to book a room.

You'll need to pay a holding deposit to reserve your room. This amount is usually adjusted against your first rent instalment or becomes part of your refundable security deposit, depending on the provider. Get in touch with our team for more details at studentengage@alpha-way.com

You’ll remain liable for rent unless a replacement tenant is found. Get in touch with our team for more details at studentengage@alpha-way.com.

You’ll typically need a valid photo ID, booking confirmation, and any relevant payment receipts.

You're responsible for keeping your room clean. In shared flats, you and your flatmates are expected to clean common areas unless a cleaning service is provided.