A deposit and possibly a pre-rent instalment are required to secure your booking. The exact amounts and schedule will depend on the property and your payment plan. Get in touch with our team for more details at studentengage@alpha-way.com.

After the cooling-off period, cancellations are only possible under specific conditions such as No Visa, No Place policies, or if a suitable replacement tenant is found. Get in touch with our team at studentengage@alpha-way.com for more details.

Deposits are usually returned within a set period after your tenancy ends, provided all conditions are met. Get in touch with our team at studentengage@alpha-way.com for more details.

Early check-in may be available depending on room availability. Get in touch with our team at studentengage@alpha-way.com to discuss your request.

If you are concerned about making an upcoming payment, get in touch with our team at studentengage@alpha-way.com to discuss your options and receive support.

If you are not accepted into your intended university or institution, you may be eligible to cancel your booking by providing valid proof. Get in touch with our team at studentengage@alpha-way.com for more details.

If you disagree with any charges, you have the right to dispute them. Get in touch with our team at studentengage@alpha-way.com for assistance with the process.

If you wish to cancel your booking outside the permitted cancellation reasons (such as No Visa, No Place policies), you may need to find a replacement tenant to take over your contract. Get in touch with our team at studentengage@alpha-way.com for more details.

If your visa application is rejected, you may be eligible to cancel your booking by providing valid proof within the required timeframe. Get in touch with our team at studentengage@alpha-way.com for more details.

International payments can generally be made via card payment or international bank transfer. Specific instructions and details will be provided during the booking process. Get in touch with our team at studentengage@alpha-way.com for assistance.

Payment options may include full payment upfront or in instalments, depending on your agreement and eligibility. Get in touch with our team at studentengage@alpha-way.com for the available plans.

Payments can usually be made via bank transfer, debit/credit card, or international payment services through your booking portal. Get in touch with our team at studentengage@alpha-way.com for details.

Possible deductions may include damage, missing items, or unpaid rent. A detailed breakdown will be provided if any deductions are necessary.

Rent generally includes utility bills and furnishings. Additional services or facilities may incur extra costs. Get in touch with our team at studentengage@alpha-way.com for details.

The deposit protection scheme safeguards your deposit throughout your stay and ensures fair handling of any disputes.

There is generally a 48-hour cooling-off period after signing the tenancy agreement during which you can cancel your booking. Get in touch with our team at studentengage@alpha-way.com for more details.

To book a room, simply select your preferred property and room type, then follow the guided steps to complete your personal details and submit your booking request. You may be asked to upload identification and proof of student status during the process. Get in touch with our team for more details at studentengage@alpha-way.com.

Yes, a deposit is required to secure your studio. This deposit is refundable at the end of your tenancy, subject to the condition of the room. Pre-rent instalments may also be required to confirm your booking. Get in touch with our team for more details at studentengage@alpha-way.com.

Yes, online booking and virtual viewings are available. Get in touch with our team at studentengage@alpha-way.com for assistance.

Yes, payment methods can typically be updated before making any payment. Get in touch with our team at studentengage@alpha-way.com for assistance.

You can view upcoming payments through your booking portal or by contacting our team at studentengage@alpha-way.com for guidance.

You must return the room in its original condition, remove personal belongings, and ensure cleanliness to avoid deductions. Get in touch with our team at studentengage@alpha-way.com for a move-out checklist.