Question 1

Can I view/ book my studio if I am not currently in the UK?

Accepted Answer

Yes, online booking and virtual viewings are available. Get in touch with our team at studentengage@alpha-way.com for assistance.

Question 2

Can I change my payment method?

Accepted Answer

Yes, payment methods can typically be updated before making any payment. Get in touch with our team at studentengage@alpha-way.com for assistance.

Question 3

I am worried about making my next payment?

Accepted Answer

If you are concerned about making an upcoming payment, get in touch with our team at studentengage@alpha-way.com to discuss your options and receive support.

Question 4

No Place, No Stay Policy

Accepted Answer

If you are not accepted into your intended university or institution, you may be eligible to cancel your booking by providing valid proof. Get in touch with our team at studentengage@alpha-way.com for more details.

Question 5

What charges can be taken from my deposit?

Accepted Answer

Possible deductions may include damage, missing items, or unpaid rent. A detailed breakdown will be provided if any deductions are necessary.

Question 6

How do I transfer money from my home country to pay rent?

Accepted Answer

International payments can generally be made via card payment or international bank transfer. Specific instructions and details will be provided during the booking process. Get in touch with our team at studentengage@alpha-way.com for assistance.

Question 7

What is the cancellation policy?

Accepted Answer

After the cooling-off period, cancellations are only possible under specific conditions such as No Visa, No Place policies, or if a suitable replacement tenant is found. Get in touch with our team at studentengage@alpha-way.com for more details.

Question 8

No Visa, No Stay policy

Accepted Answer

If your visa application is rejected, you may be eligible to cancel your booking by providing valid proof within the required timeframe. Get in touch with our team at studentengage@alpha-way.com for more details.

Question 9

Do I need to pay a deposit when booking a studio?

Accepted Answer

Yes, a deposit is required to secure your studio. This deposit is refundable at the end of your tenancy, subject to the condition of the room. Pre-rent instalments may also be required to confirm your booking. Get in touch with our team for more details a

Question 10

What is the deposit protection scheme?

Accepted Answer

The deposit protection scheme safeguards your deposit throughout your stay and ensures fair handling of any disputes.

Question 11

What Payment Options are available to me?

Accepted Answer

Payment options may include full payment upfront or in instalments, depending on your agreement and eligibility. Get in touch with our team at studentengage@alpha-way.com for the available plans.

Question 12

How do I view my upcoming payments?

Accepted Answer

You can view upcoming payments through your booking portal or by contacting our team at studentengage@alpha-way.com for guidance.

Question 13

What do I need to do before I move out?

Accepted Answer

You must return the room in its original condition, remove personal belongings, and ensure cleanliness to avoid deductions. Get in touch with our team at studentengage@alpha-way.com for a move-out checklist.

Question 14

What happens if I do not agree to deposit charges?

Accepted Answer

If you disagree with any charges, you have the right to dispute them. Get in touch with our team at studentengage@alpha-way.com for assistance with the process.

Question 15

When do I get my deposit back?

Accepted Answer

Deposits are usually returned within a set period after your tenancy ends, provided all conditions are met. Get in touch with our team at studentengage@alpha-way.com for more details.

Question 16

How can I book a studio with an early check in?

Accepted Answer

Early check-in may be available depending on room availability. Get in touch with our team at studentengage@alpha-way.com to discuss your request.

Question 17

What payments are required for a booking?

Accepted Answer

A deposit and possibly a pre-rent instalment are required to secure your booking. The exact amounts and schedule will depend on the property and your payment plan. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 18

What is the cooling off period?

Accepted Answer

There is generally a 48-hour cooling-off period after signing the tenancy agreement during which you can cancel your booking. Get in touch with our team at studentengage@alpha-way.com for more details.

Question 19

How do I pay?

Accepted Answer

Payments can usually be made via bank transfer, debit/credit card, or international payment services through your booking portal. Get in touch with our team at studentengage@alpha-way.com for details.

Question 20

What is the step by step guide to making a booking online?

Accepted Answer

To book a room, simply select your preferred property and room type, then follow the guided steps to complete your personal details and submit your booking request. You may be asked to upload identification and proof of student status during the process.

Question 21

What is the procedure for a replacement tenant?

Accepted Answer

If you wish to cancel your booking outside the permitted cancellation reasons (such as No Visa, No Place policies), you may need to find a replacement tenant to take over your contract. Get in touch with our team at studentengage@alpha-way.com for more de

Question 22

What is included in the rent, and are there any additional costs?

Accepted Answer

Rent generally includes utility bills and furnishings. Additional services or facilities may incur extra costs. Get in touch with our team at studentengage@alpha-way.com for details.

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