Home United Kingdom SouthamptonMercury Point

Mercury Point

A short walk from Solent University and close to West Quay and the marina, Mercury Point is home to 562 students. Choose from en-suite rooms or private studios—all with your own bathroom. Enjoy outdoor social spaces and the convenience of nearby shopping and leisure, making this an ideal base for students in Southampton.

Building Amenities

24/7 Security
24/7 Staff
All Bills Inclusive
Bike Storage
CCTV
Fire Safety Systems
Free Contents Insurance
Free Wifi
Laundry
On Site Maintenance
Print Station
Vending Machines

Frequently Asked Questions

Can I book a flat with friends?

You can request to live with friends by making a group booking. Everyone in the group must meet the booking requirements and room availability cannot be guaranteed. Get in touch with our team for more details at [email protected].

Can I book without Advance Rent Payment?

Advance rent is usually required at the time of booking unless you meet exemption criteria such as rebooking or paying in full. Get in touch with our team for more details at [email protected].

Can I cancel my booking?

You may cancel within the cooling-off period, but charges could apply if you cancel later unless you meet special conditions. Get in touch with our team for more details at [email protected].

Can I pay by bank transfer?

In some cases, especially for international students, payment by bank transfer may be allowed. Get in touch with our team for more details at [email protected].

Can I have visitors in my room and how long for?

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

Do students have to pay council tax?

Full-time students usually don't need to pay council tax, but you may need to notify your local council. If your student status changes during your tenancy, you might become liable. Get in touch with our team for more details at [email protected]

How can I make a payment?

You can pay by credit/debit card, or direct debit. Some international students may be allowed to pay via bank transfer. Get in touch with our team for more details at [email protected].

Do I need to buy contents insurance for my room?

We recommend arranging your own contents insurance to ensure your personal belongings are protected during your stay.

I didn't get the grades I need to secure a place at university. Can I cancel my booking?

Yes, you may be eligible to cancel without penalty. Get in touch with our team for more details at [email protected].

I haven't paid rent yet, can I still move in?

Usually, your first instalment or advance rent must be paid before you move in. If you’re experiencing issues, get in touch with our team at [email protected].

Do I still need to pay rent if I’m not using my room over term breaks?

We continue to provide a home to students, even with the differences that the 2020/2021 academic year has brought. We continue to adjust our services and ensure that we are operating as safely as possible, in line with advice from the relevant authorities

My visa application has been declined. Can I cancel my booking?

Yes, you may cancel your booking by providing your visa rejection letter. Get in touch with our team for more details at [email protected].

Can I share a studio room with someone else?

Some properties offer dual occupancy studio rooms, but most rooms are for single occupancy only.

Can I sublet my room to someone else?

No, subletting is not permitted.

Do students have to pay for a TV licence?

If you watch live or on-demand TV, you will need a TV Licence. This applies regardless of your device.

How do I book a room?

Choose your preferred city, property, contract length, and room type. Submit your application through Alphaway platform. We will then guide you through the next steps. For more details, get in touch with our team.

How do I cancel my room booking?

You can only cancel your booking within 7 days cool-off period from the date of booking confirmation. Cancelled post cool-off period, additional charges will be applied unless you find a replacement. For clarification reach out to team Alphaway.

What is a guarantor and why do I need one?

A guarantor is someone over 25 who takes financial responsibility for your tenancy if you’re unable to pay.

What happens if I can't make a payment?

If you’re struggling to pay rent, contact us as soon as possible to discuss your options. Get in touch with our team at [email protected].

What happens if I can't pay because I haven't received my loan yet?

In some cases, arrangements can be made if your student loan is delayed. Proof of loan dates may be required. Get in touch with our team at [email protected].

What happens if I cancel after the 7-day cooling-off period?

You may still be liable for rent unless a replacement is found or an exception applies. Get in touch with our team for more details at [email protected].

What if I am a first-year student and my university offer is withdrawn?

You may be eligible to cancel without penalty. Proof must be submitted within 7 days of your results. Get in touch with our team for more details at [email protected].

What if I am an international student and my visa application is refused?

If your student visa is refused, you may cancel your tenancy by providing the visa rejection letter within 7 days of receiving it. Get in touch with our team for assistance at [email protected].

When are rooms available for the next academic year?

Rooms for the next academic year are typically released around November. Availability is first-come-first-served, so it’s best to book early.

What is advance rent? Do I still need to pay a deposit?

Advance rent is typically a non-refundable upfront payment (often £250) that counts towards your first rent instalment. In most cases, deposits are no longer required. Get in touch with our team for more details at [email protected].

What is an instalment schedule, and how many instalments will I have?

Your instalment schedule outlines your rent due dates and amounts. The number of instalments depends on your residency status and the property's policy. Get in touch with our team for more details at [email protected].

Who can book a room?

Any full-time student with a valid guarantor and payment details can book a room. Team Alphaway is here to guide you step by step.

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