Question 1

Can I book a flat with friends?

Accepted Answer

You can request to live with friends by making a group booking. Everyone in the group must meet the booking requirements and room availability cannot be guaranteed. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 2

Can I book without Advance Rent Payment?

Accepted Answer

Advance rent is usually required at the time of booking unless you meet exemption criteria such as rebooking or paying in full. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 3

Can I cancel my booking?

Accepted Answer

You may cancel within the cooling-off period, but charges could apply if you cancel later unless you meet special conditions. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 4

Can I pay by bank transfer?

Accepted Answer

In some cases, especially for international students, payment by bank transfer may be allowed. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 5

Can I have visitors in my room and how long for?

Accepted Answer

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

Question 6

Do students have to pay council tax?

Accepted Answer

Full-time students usually don't need to pay council tax, but you may need to notify your local council. If your student status changes during your tenancy, you might become liable. Get in touch with our team for more details at studentengage@alpha-way.co

Question 7

How can I make a payment?

Accepted Answer

You can pay by credit/debit card, or direct debit. Some international students may be allowed to pay via bank transfer. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 8

Do I need to buy contents insurance for my room?

Accepted Answer

We recommend arranging your own contents insurance to ensure your personal belongings are protected during your stay.

Question 9

I didn't get the grades I need to secure a place at university. Can I cancel my booking?

Accepted Answer

Yes, you may be eligible to cancel without penalty. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 10

I haven't paid rent yet, can I still move in?

Accepted Answer

Usually, your first instalment or advance rent must be paid before you move in. If you’re experiencing issues, get in touch with our team at studentengage@alpha-way.com.

Question 11

Do I still need to pay rent if I’m not using my room over term breaks?

Accepted Answer

We continue to provide a home to students, even with the differences that the 2020/2021 academic year has brought. We continue to adjust our services and ensure that we are operating as safely as possible, in line with advice from the relevant authorities

Question 12

My visa application has been declined. Can I cancel my booking?

Accepted Answer

Yes, you may cancel your booking by providing your visa rejection letter. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 13

Can I share a studio room with someone else?

Accepted Answer

Some properties offer dual occupancy studio rooms, but most rooms are for single occupancy only.

Question 14

Can I sublet my room to someone else?

Accepted Answer

No, subletting is not permitted.

Question 15

Do students have to pay for a TV licence?

Accepted Answer

If you watch live or on-demand TV, you will need a TV Licence. This applies regardless of your device.

Question 16

How do I book a room?

Accepted Answer

Choose your preferred city, property, contract length, and room type. Submit your application through Alphaway platform. We will then guide you through the next steps. For more details, get in touch with our team.

Question 17

How do I cancel my room booking?

Accepted Answer

You can only cancel your booking within 7 days cool-off period from the date of  booking confirmation. Cancelled post cool-off period, additional charges will be applied unless you find a replacement. For clarification reach out to team Alphaway.

Question 18

What is a guarantor and why do I need one?

Accepted Answer

A guarantor is someone over 25 who takes financial responsibility for your tenancy if you’re unable to pay.

Question 19

What happens if I can't make a payment?

Accepted Answer

If you’re struggling to pay rent, contact us as soon as possible to discuss your options. Get in touch with our team at studentengage@alpha-way.com.

Question 20

What happens if I can't pay because I haven't received my loan yet?

Accepted Answer

In some cases, arrangements can be made if your student loan is delayed. Proof of loan dates may be required. Get in touch with our team at studentengage@alpha-way.com.

Question 21

What happens if I cancel after the 7-day cooling-off period?

Accepted Answer

You may still be liable for rent unless a replacement is found or an exception applies. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 22

What if I am a first-year student and my university offer is withdrawn?

Accepted Answer

You may be eligible to cancel without penalty. Proof must be submitted within 7 days of your results. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 23

What if I am an international student and my visa application is refused?

Accepted Answer

If your student visa is refused, you may cancel your tenancy by providing the visa rejection letter within 7 days of receiving it. Get in touch with our team for assistance at studentengage@alpha-way.com.

Question 24

When are rooms available for the next academic year?

Accepted Answer

Rooms for the next academic year are typically released around November. Availability is first-come-first-served, so it’s best to book early.

Question 25

What is advance rent? Do I still need to pay a deposit?

Accepted Answer

Advance rent is typically a non-refundable upfront payment (often £250) that counts towards your first rent instalment. In most cases, deposits are no longer required. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 26

What is an instalment schedule, and how many instalments will I have?

Accepted Answer

Your instalment schedule outlines your rent due dates and amounts. The number of instalments depends on your residency status and the property's policy. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 27

Who can book a room?

Accepted Answer

Any full-time student with a valid guarantor and payment details can book a room. Team Alphaway is here to guide you step by step.

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Frequently Asked Questions

Can I book a flat with friends?

Can I book without Advance Rent Payment?

Can I cancel my booking?

Can I pay by bank transfer?

Can I have visitors in my room and how long for?

Do students have to pay council tax?

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