Question 1

Is contents insurance included?

Accepted Answer

Yes, you can get free contents insurance. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 2

Are there printing facilities available?

Accepted Answer

Yes, all buildings have on-site printing facilities. Upon arrival, you will receive an email to set up your printing account, and once set up, you can add credit and start printing.

Question 3

Are there laundry facilities available?

Accepted Answer

Yes – there is a laundry room on-site. You just need to top up your account to use the machines.

Question 4

What items are not allowed in the accommodation?

Accepted Answer

For the safety and security of all residents, the following items are not allowed: heaters, washing machines, fridges, dishwashers, sunbeds, dryers, slow cookers, smoke machines, ice machines, humidifiers, electric blankets, DJ decks/speakers, massage cha

Question 5

Can I smoke or vape inside?

Accepted Answer

No, smoking and vaping are not allowed inside the building.

Question 6

Do I need a TV Licence?

Accepted Answer

In the UK, you need a TV Licence if you watch live TV or BBC iPlayer. Not required in Spain.

Question 7

Can I leave early and get a refund?

Accepted Answer

You are committed for the full license period unless a replacement tenant is found.

Question 8

How can I travel around the city?

Accepted Answer

Southampton Central Train Station is a 15-minute walk away, with several bus stops located within a two-minute walk from the building.

Question 9

Do you offer airport pickup/drop-off services?

Accepted Answer

Some room types offer an airport pickup service as an optional benefit. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 10

What amenities are included in the accommodation?

Accepted Answer

Free breakfast, utility bills, private bookable spaces, free-to-use bikes, on-site gym, housekeeping, regular events, and much more are included.

Question 11

Can I book a viewing before moving in?

Accepted Answer

Yes! Contact our team at studentengage@alpha-way.com to arrange a viewing.

Question 12

Can I choose my exact room when booking?

Accepted Answer

Room selection depends on availability at the time of booking. Get in touch with our team for more details at studentengage@alpha-way.com

Question 13

How are parcels and mail handled?

Accepted Answer

Each resident has their own mailbox for letters. Parcels are securely delivered to Reception for collection.

Question 14

How close is the accommodation to universities?

Accepted Answer

It’s about a 10-minute walk to Southampton Solent University and a short bus ride to the University of Southampton.

Question 15

Can I stay during holidays?

Accepted Answer

Yes, your contract includes winter holidays. For summer stays, choose a 52-week contract.

Question 16

Is there bike storage available?

Accepted Answer

Yes! All buildings have bike stores included in your fee.

Question 17

Do I need to pay a deposit?

Accepted Answer

No deposit is required. However, you must cover any damages before checkout.

Question 18

Is Wi-Fi included and reliable?

Accepted Answer

Yes, high-speed private Wi-Fi is included.

Question 19

Is cleaning included?

Accepted Answer

A basic fortnightly clean is included. Additional deep cleans are available for an extra fee.

Question 20

What size are the beds?

Accepted Answer

The standard bed is a three-quarter size, with options to upgrade to a double bed depending on room type. Get in touch with our team for more details at studentengage@alpha-way.com

Question 21

Is car parking available?

Accepted Answer

Unfortunately, there is no on-site parking. However, the building is centrally located with easy access to university and public transport.

Question 22

Can I book if I haven't received my university offer yet?

Accepted Answer

Yes, you can book even without an offer. If your place is declined due to academic results, you can cancel free of charge by notifying us within 48 hours and providing evidence. Get in touch at studentengage@alpha-way.com.

Question 23

What are the payment options?

Accepted Answer

You can pay in 1, 2, or 4 instalments.

Question 24

Do you offer short-term lets?

Accepted Answer

Some short-term options may be available. Contact us for details at studentengage@alpha-way.com.

Question 25

What are the age and study requirements?

Accepted Answer

You need to be 17+ to live here, and a full-time university student in the UK or Barcelona.

Question 26

What happens after I book a room?

Accepted Answer

A member of our team will contact you within 48 hours to support you through the next steps. Get in touch with our team for more details at studentengage@alpha-way.com

Question 27

What shops are nearby?

Accepted Answer

A supermarket is directly opposite the building, and Westquay Shopping Centre is a 10-minute walk away.

Question 28

What do I need to bring when I move in?

Accepted Answer

You’ll need to bring utensils, kitchenware, kettle, toaster, towels, duvets, and pillows. Kitchen and bedding packs can be pre-ordered for delivery before arrival. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 29

Do I need to pay council tax?

Accepted Answer

Full-time students are usually exempt but may need to provide proof of student status.

Question 30

What happens to the Advance Licence Fee?

Accepted Answer

It is deducted from your total rent and is not refunded at the end of your stay.

Question 31

What kitchen appliances are included in the room?

Accepted Answer

Rooms already include kitchen appliances like a fridge, microwave, oven, and hob.

Question 32

What is the cancellation policy?

Accepted Answer

You can cancel within the cooling-off period (5 days from booking, or 48 hours if booked after 27th May 2025), or under "No Place No Pay" or "No Visa No Pay" policies. Otherwise, you must find a replacement tenant. Contact us at studentengage@alpha-way.co

Question 33

When should I book my room?

Accepted Answer

Book as early as possible, especially when applying to university, as rooms sell out quickly. Bookings for the next academic year usually open in early November.

Richmond House

Building Amenities

Room Types

Premium Studio

Deluxe Studio

Accessible Studio

Deluxe Studio

Classic Studio

Classic Plus Studio

Premium Studio

Classic Plus Studio

Accessible Studio

Classic Studio

Frequently Asked Questions

Instant Enquiry

Explore Countries

Explore Cities

Useful Links

Additional Links