Get in touch with our team for assistance at studentengage@alpha-way.com. We’ll help you understand the process or escalate it if needed.
If you’re facing issues with rent payments, it’s important to address them early. Get in touch with our team at studentengage@alpha-way.com for support and guidance.
In most cases, guests can stay for a limited period (usually up to 3 nights). Please get in touch with our team at studentengage@alpha-way.com to confirm the specific policy for your room.
Once your tenancy ends and your room has been inspected, your deposit (minus any deductions, if applicable) will be returned to you. The timeline may vary depending on the inspection and processing.
Room images shown online are for reference only. Layouts may vary slightly.
Standard furniture such as a bed, desk, chair, and wardrobe is included. You’ll need to bring or purchase your own bedding, kitchenware, and other personal items.
The deposit amount usually depends on the type of room you book. As a general guide: - En-suite Room: £150 - Studio Room: £200 (Actual amounts may vary †” get in touch with our team for more details at studentengage@alpha-way.com.)
The deposit is typically collected at the time of signing your tenancy agreement, through a secure online payment process.
Typically, you need to check in yourself with valid ID and sign for your keys. If you’re unable to do so, please get in touch with our team at studentengage@alpha-way.com.
Yes, a deposit is required when you sign your tenancy agreement. This helps secure your booking and covers potential damages or unpaid rent.
Yes, deposits are held securely in accordance with standard deposit protection regulations. For any concerns, get in touch with our team at studentengage@alpha-way.com.
Yes, you’ll normally receive a confirmation email or notification once your deposit certificate has been issued.
You can check in from the official start date of your tenancy. Room access will be available from that day onward.
You’ll receive an email or instructions from the deposit platform used during your booking process. Make sure your contact details are up to date to avoid delays.
Your deposit certificate is usually uploaded to your booking account under the files or documents section. If you're unable to locate it, get in touch with our team at studentengage@alpha-way.com.
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Rent and fees must be paid according to the payment schedule outlined in your tenancy agreement, with most properties requiring an advance rent payment, deposit or bond, and initial instalments before check-in; move-in is not allowed until all due payments are cleared. Payments can typically be made via bank transfer, debit/credit card, online portals, or approved international payment methods, and instalment options (usually 1, 2, 3, or 4 payments) may be available depending on eligibility and guarantor requirements, while weekly payments are generally not offered. Utilities such as water, electricity, heating, internet, and sometimes contents insurance are usually included in the rent, though students must cover personal expenses like TV licences and may be exempt from council tax by providing the required proof. Missed or late payments can result in reminders, interest charges, late fees, or further action, so students facing financial difficulty or loan delays are encouraged to contact us early for support. International students can normally pay in full or by instalments (subject to guarantor rules), and all payment amounts, deadlines, and accepted methods will be confirmed in the booking documents. For any assistance or to update payment details, please contact studentengage@alpha-way.com.
A deposit or holding fee may be required to secure a booking, with amounts varying by property, and this payment typically converts into a refundable security deposit or is adjusted against initial rent depending on provider terms. Deposits are held safely in accordance with standard deposit protection regulations, often registered with a government-approved tenancy deposit scheme, and cannot be used toward rent unless explicitly stated. The deposit is refundable at the end of your tenancy once your room has been inspected and found to be in good condition, with possible deductions for damage, missing items, cleaning, or unpaid rent; refund timelines usually range from 10–28 days depending on the provider and scheme. If you disagree with any proposed charges, you have the right to dispute them through the relevant deposit protection platform, and our team can assist if needed. In certain cases, properties may require advance rent instead of a traditional deposit; such payments are generally non-refundable but count toward your first rent instalment. For any questions or issues regarding your deposit, please contact studentengage@alpha-way.com.
Cancellations are subject to the individual terms of each property and the conditions outlined in your tenancy or licence agreement. In most cases, bookings become non-refundable after confirmation, except in specific situations such as visa refusal, university place not secured, or other documented exceptional circumstances. Some properties may offer a short cooling-off period (usually 7 days) during which you can cancel for a full refund of your deposit; after this period, deposits and fees are generally non-refundable, and you may remain liable for rent until a replacement tenant is found and approved. Early move-out or cancelling after the tenancy has begun will normally require paying rent until a suitable replacement is secured, along with any admin or re-letting fees charged by the provider. Alphaway is a third-party booking platform and does not control provider decisions; all refund, cancellation, and release outcomes are determined solely by the accommodation provider under their policies and local regulations. For any cancellation request, please contact studentengage@alpha-way.com.